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In the event of a cyber attack, having a detailed response plan will be what separates organisations into two groups. Those confident in their pre-planning and able to manage the incident effectively, and those who have been burying their heads in the sand. Cyber threats are increasing in scale and sophistication, with payloads that can cripple IT systems to cause operational disruptions and reputational damage, so let’s make sure you’re in the right group, by detailing what should be included...

The challenge: IT complexities in hybrid workspaces The shift to hybrid work has transformed commercial real estate. Landlords and operators now face growing pressure to offer secure, seamless, and tech-enabled work environments that meet modern tenant expectations. However, this shift introduces its own IT challenges:

The UK is the third most targeted country1 in the world for cyber attacks with more than 70% of medium to large businesses experiencing a cyber breach within the past year2. Public sector organisations, in particular, face unique cyber security challenges, as they manage sensitive data ranging from personal information to national security details. This makes them prime targets for increasingly sophisticated cyber threats, demanding that public sector systems and infrastructure evolve to meet these rising risks.

The UK government has recently announced plans to narrow the digital divide in schools and colleges with a £45 million investment to improve connectivity and wireless networks during 2025.

Contact centre operators running legacy on-premises solutions face critical decisions as they modernise and migrate to the cloud. For Avaya customers, this challenge has become even more complex with Avaya's strategic pivot to focus on larger enterprises and hybrid cloud solutions.

Universities across the UK are already preparing for the crucial Clearing period - a time to connect with prospective students and ensure every remaining course place is filled. For students, it’s a vital second chance to achieve their ambitions, and for universities, it’s a key opportunity to showcase their strengths.

Building more meaningful personal relationships with customers could help banks boost their revenue by up to 20%1. By moving your contact centre to the Cloud, you will have access to the tools you need to provide more human experiences that not only meet customer expectations but exceed them – leading to a positive impact on your business.

As a leading managed service provider (MSP) we understand that for the NHS and other public healthcare organisations the deployment of Microsoft 365 is unique. Our Microsoft 365 Management services include all the core functionality you’d expect covering Office, EMS and Windows Enterprise but also includes your specific NHS configurations and processes such as TANSync, Hybrid Identities, Single Sign On (SSO) and the NHS joiners movers and leavers process (JML) with its linkage to NHS Mail and the Electronic Staff Record (ESR).

Enhance your patients care, improve operational efficiency, and stay competitive by maximising use of your investments in Microsoft 365