Unified Communications Solutions

Transform the way your teams communicate and collaborate

In today’s always‑connected world, your people need the freedom to communicate and collaborate from anywhere—without complexity, inconsistency, or disruption. Our unified communications and voice solutions bring your conversations, meetings, messaging, and contact tools together into one seamless experience, empowering teams to work smarter and respond faster.

Whether you're modernising legacy telephony, enabling hybrid work, or improving customer engagement, we combine leading communication platforms with resilient voice services to help you stay connected, secure, and productive—wherever business happens.

Intelligent call management

Make your phones work harder with our unified communications solutions. They’re flexible, reliable, and perfect for delivering small-medium scale customer service or internal helpdesk support.

Managing calls effectively is a breeze with CRM integration, call routing, recording, analytics, and IVR from your preferred device.

Looking for large-scale customer services solution?

Head to our contact centre page

Female worker on mobile in front of laptop

Seamless collaboration

Achieve more by working together. Give your teams one tool for easy communication and effective collaboration, without the big price tag. Our collaboration tools are perfect for remote, hybrid, and office-based workforces looking for intelligent ways to talk to colleagues and customers.

Head to our TeamsLink & collaboration page

Our unified communications solutions

Unified communications FAQs

What is Unified Communications & Voice?

Unified Communications (UC) brings together business voice, video conferencing, messaging, and collaboration tools into a single, integrated solution. It allows teams to communicate seamlessly across devices and locations while improving efficiency and collaboration.

How does cloud-based telephony differ from traditional phone systems?

Cloud-based telephony removes the need for on-site PBX hardware. Calls, voicemail, and features are delivered via the cloud, offering greater flexibility, scalability, remote working support, and predictable costs compared to traditional on‑premise phone systems.

Is Unified Communications suitable for hybrid and remote working?

Yes. Unified Communications solutions are designed to support hybrid and remote working. Employees can make and receive business calls, join meetings, and collaborate securely from any location using desktops, laptops, or mobile devices.

What features are included in a Unified Communications solution?

Typical features include business-grade voice calling, video conferencing, instant messaging, presence, voicemail, call routing, call reporting, and integration with collaboration platforms such as Microsoft Teams.

Can Unified Communications integrate with Microsoft Teams?

Yes. Many Unified Communications & Voice solutions integrate directly with Microsoft Teams, enabling users to make and receive external phone calls within Teams while benefiting from enterprise-grade voice features and management.

How reliable is cloud voice technology?

Cloud voice platforms are built for high availability and resilience, often using multiple data centres and failover capabilities. This typically provides greater reliability than traditional phone systems, especially during local outages.

Will our existing phone numbers be affected?

In most cases, your existing business phone numbers can be retained and ported across to the new system. Wavenet manages the number porting process to ensure minimal disruption to your service.

Can Unified Communications scale as our business grows?

Yes. Unified Communications solutions are highly scalable, allowing users, locations, and features to be added or removed quickly. This makes them ideal for growing businesses, seasonal changes, or organisational restructuring.

How secure are cloud voice and communications services?

Security is built into modern UC platforms with features such as encrypted voice traffic, secure authentication, and access controls. When combined with managed security services, cloud communications can meet high security and compliance standards.

Do you provide installation, migration, and ongoing support?

Yes. Wavenet provides end-to-end support, including design, implementation, migration from legacy systems, user training, and ongoing managed support to ensure your communications operate smoothly.

Can Unified Communications reduce communication costs?

Unified Communications can reduce costs by consolidating multiple communication tools into one platform, improving call management, reducing maintenance overheads, and enabling more flexible working without compromising service quality.

What our customers say

How businesses have transformed their operations with Wavenet.

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“Wavenet has been very professional and informative throughout the process. We are very pleased with the new system and Wavenet's help.”

Forest Heath Fasteners Ltd

High-Tech Factory: Confident and Professional Female Engineer Wearing Safety Jacket and Hard Hat Holding and Working on Laptop Computer. Modern Bright Industrial Facility.

"Wavenet has been great from the start, whenever we have had issues we were able to get assistance straight away, with follow up emails to make sure everything is working."

TRB Ltd

“Wavenet have helped us achieve our goals and I have no hesitation in calling on them for future projects, with past experience showing their professionalism and attention to detail.”

Trustonic

A row of Edwardian style terraced houses

“The cyber security services provided have given us, as a business and as individual users, the confidence to resume normal working practices after the 2019 cyber-attack.”

Balfours

"We found Wavenet to be very professional and extremely helpful from the initial contract negotiations through to the install and training."

Anglia Free Range Eggs