unified-comms
Unified communications & voice

Unified communications solutions

Unified communications solutions made simple - for seamless calls and limitless potential. From Microsoft Teams to PSTN switch-off 2027, our solutions keep you connected, compliant, and ready for the future.

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Transform the way your teams communicate and collaborate

In today’s always‑connected world, your people need the freedom to communicate and collaborate from anywhere—without complexity, inconsistency, or disruption. Our unified communications and voice solutions bring your conversations, meetings, messaging, and contact tools together into one seamless experience, empowering teams to work smarter and respond faster.

Whether you're modernising legacy telephony, enabling hybrid work, or improving customer engagement, we combine leading communication platforms with resilient voice services to help you stay connected, secure, and productive - wherever business happens.

Intelligent call management

Make your phones work harder with our unified communications solutions. They’re flexible, reliable, and perfect for delivering small-medium scale customer service or internal helpdesk support.

Managing calls effectively is a breeze with CRM integration, call routing, recording, analytics, and IVR from your preferred device.

Looking for large-scale customer services solution?

Head to our contact centre page
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Seamless collaboration

Achieve more by working together. Give your teams one tool for easy communication and effective collaboration, without the big price tag. Our collaboration tools are perfect for remote, hybrid, and office-based workforces looking for intelligent ways to talk to colleagues and customers.

Head to our TeamsLink & collaboration page

Our unified communications solutions
 

Unified communications FAQs

What is Unified Communications & Voice?

Unified Communications (UC) brings together business voice, video conferencing, messaging, and collaboration tools into a single, integrated solution. It allows teams to communicate seamlessly across devices and locations while improving efficiency and collaboration.

How does cloud-based telephony differ from traditional phone systems?

Cloud-based telephony removes the need for on-site PBX hardware. Calls, voicemail, and features are delivered via the cloud, offering greater flexibility, scalability, remote working support, and predictable costs compared to traditional on‑premise phone systems.

Is Unified Communications suitable for hybrid and remote working?

Yes. Unified Communications solutions are designed to support hybrid and remote working. Employees can make and receive business calls, join meetings, and collaborate securely from any location using desktops, laptops, or mobile devices.

What features are included in a Unified Communications solution?

Typical features include business-grade voice calling, video conferencing, instant messaging, presence, voicemail, call routing, call reporting, and integration with collaboration platforms such as Microsoft Teams.

Can Unified Communications integrate with Microsoft Teams?

Yes. Many Unified Communications & Voice solutions integrate directly with Microsoft Teams, enabling users to make and receive external phone calls within Teams while benefiting from enterprise-grade voice features and management.

How reliable is cloud voice technology?

Cloud voice platforms are built for high availability and resilience, often using multiple data centres and failover capabilities. This typically provides greater reliability than traditional phone systems, especially during local outages.

Will our existing phone numbers be affected?

In most cases, your existing business phone numbers can be retained and ported across to the new system. Wavenet manages the number porting process to ensure minimal disruption to your service.

Can Unified Communications scale as our business grows?

Yes. Unified Communications solutions are highly scalable, allowing users, locations, and features to be added or removed quickly. This makes them ideal for growing businesses, seasonal changes, or organisational restructuring.

How secure are cloud voice and communications services?

Security is built into modern UC platforms with features such as encrypted voice traffic, secure authentication, and access controls. When combined with managed security services, cloud communications can meet high security and compliance standards.

Do you provide installation, migration, and ongoing support?

Yes. Wavenet provides end-to-end support, including design, implementation, migration from legacy systems, user training, and ongoing managed support to ensure your communications operate smoothly.

Can Unified Communications reduce communication costs?

Unified Communications can reduce costs by consolidating multiple communication tools into one platform, improving call management, reducing maintenance overheads, and enabling more flexible working without compromising service quality.

What our customers say

"Today, to manage the built environment effectively, you have to digitise it in some way. We're training drone pilots to give us digital images of areas... putting GoPro cameras on the front of trains to survey lines. It's becoming much more of a digital environment. For us, it's about using tools to get a better view or control of scope and scale."
- Systems and Technology Director at Costain
Costain

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"The team at Wavenet gave us the peace of mind we needed to initiate our office move. Their technical expertise and guidance was invaluable and I’m very pleased to consider them as an extension of our team."
- Project Manager
AstraZeneca

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"Wavenet has helped to free up time as well as save us money. We are also very mindful of environmental impact, guided by our own Future Earth Green Agenda. The new Wavenet system has helped us with our commitment to minimise our carbon footprint."Personally, I’d like to say how easy Wavenet have been to work with. As well as making my work life so much easier, Wavenet has been proactive, reliable, and collaborative throughout every stage of this process."
- Senior Global Network and Telecoms Manager
Bright Horizons

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"Wavenet has experience across multiple sectors, and we’re looking forward to embracing the opportunities available to drive change through this partnership for our customers. Working alongside Wavenet, we know we can offer the services our customers are demanding and fully support them on their digital journey with a host of new services we haven’t offered in the past."
- Canon Business Services Director, Canon UK & Ireland
Canon

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"We have a great relationship with Wavenet and had confidence in their levels of expertise and that they'd deliver on any promises."
- Network & Telecoms Manager
Clarity Travel

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"The overall experience with Wavenet was very positive and well received within the business, all of the key selling points were met and the system delivered on what was expected."
- Network & Telecoms Manager
Clarity Travel

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"Wavenet’s GP Voice has truly redefined the patient experience. There are so many great features that have increased patient satisfaction. Our staff are happier and more efficient, and the ease of generating reports has been a game-changer. Wavenet trained us so that we can manage these ourselves, empowering the team. They have been great to deal with."
- Business Manager
Conisbrough Group Practice

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"It’s easy to manage our team against the activity levels with the insights provided by the phone system, and we’re confidently meeting CQC compliance. We love the fact that there are no additional costs for service requests or add-ons with Wavenet as we have previously known with other service providers. We are impressed with Wavenet’s solution and service."
- Business Manager
Conisbrough Group Practice

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“Wavenet has been very professional and informative throughout the process. The engineer that installed the UC system was extremely knowledgeable and helpful, to the extent that he contacted us the next day to ensure that everything was running smoothly. We are very pleased with the new system and Wavenet's help.”
- Managing Director
Forest Heath Fasteners Ltd

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"It’s great working with Wavenet. It was a smooth transition moving over to the system. The functionality has made a massive difference to how we operate and it was really easy and affordable getting the correct system in place. It was exactly what we needed to move forward and service our customers in the way that matched our values.”
- VP Technical Operations
Interact Software

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"We’ve been working with Wavenet for many years. We have a great, trusted, proactive relationship with them and consider them an extension of our own team. We appreciate their expert guidance - they are our single point of contact for all things IT."
- IT Director
James Latham

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"I’d like to extend a big thank you to the Wavenet team for their efforts in going ‘above and beyond’ during the project. It was invaluable having them there, working alongside us."
- ICT
The Liverpool Institute for Performing Arts (LIPA)

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"When we took the decision to outsource, we spoke to a number of potential suppliers, but Wavenet stood out from the start with their professionalism, knowledge and vision. This, and more, has been borne out in the years we’ve been working with them. The platform is stable, secure, reliable and performant, while the people are experienced, knowledgeable and good to work with. As we start to look at our next generation platform, Wavenet’s vision, expertise and commitment remains outstanding."
- MD
Monahans

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"Moving away from traditional phone handsets to softphones for Microsoft Teams was a major part of our strategy as an organisation to become flexible, agile and collaborative – work on anything from anywhere with anyone and that includes accepting phone calls on the move."
- Head of IT Service Delivery and Infrastructure
Mothercare Global Brand (MCB)

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"Through the transformational activity, Wavenet has proven themselves to be a strong and determined partner helping the Trust achieve its objectives."
- Director of Technology
NHS Sussex Partnership

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“Working with Wavenet was a positive experience. They listened to our requirements and were able to rectify any problems quickly.”
- IT Manager
Restons Solicitors

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"Our account manager is our business partner; we have a lot of faith in his advice. He doesn't just come in to sell the latest product, he listens to what you need, looks at the business and works out what fits best for you. It's very important."
- IT and Systems Manager
Swizzels Matlow Ltd

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"We have a long-standing relationship with Wavenet - the field engineers know the site layout. They are competitively priced in the marketplace, and most importantly, I trust them."
- IT and Systems Manager
Swizzels Matlow Ltd

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"We take great pride in our partnership with (the hospital), delivering reliable, cost-efficient, and future-ready unified communications that plays a role in facilitating the life-saving work that they do. After working with (this customer) for around a decade, we've gotten to know their systems and their requirements. They treat us like part of the team and rely on us for regular advice and to help make sure they're getting the most of out of their investments."
- Field Sales Consultant
Wavenet Limited (Teaching Hospital Case Study)

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"Having Wavenet as our technical partner throughout our migration journey from analogue telephony to VoIP has been all-important. Although we had a pretty good idea of what we needed, Wavenet’s technical expertise, consultancy and experience proved invaluable – as a result, they were able to not just provide what we asked for but were able to identify what we needed to achieve what we set out to do."
- Service Manager (Unified Communications)
Teesside University

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"One of the most successful projects we have done. We have a huge project team, and this is by far the biggest project. 5,000 users and 2 contact centres all up and running in less than a year is incredible. "It isn’t just the configuration and the deployment; it is also the adoption of the end users. We have gone from not having a solution to now having a great one for all our people who are using it well, every day. Our work processes have been optimised and the senior management team is very happy with the capabilities. We would recommend Wavenet and the solution wholeheartedly."
- ICT Technical Operations
The Highland Council

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"This solution has been game-changing. As a Contact Manager, I want to see the full picture of the day with engaging dashboards without having to drill into the data. I can quickly glance and make decisions. Call quality is no longer an issue, and reporting and drilling into insightful data is incredibly valuable. Having worked in the service centre since 2006 and experienced many call handling technologies and CRM systems, this one stands out as exceptional compared to the others."
- Custumer & Registrations Officer
The Highland Council

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"We embrace [Wavenet's] honest, transparent input and knowledge of how we operate. They save us money while ensuring we stay ahead in our industry."
- IT Director
James Latham

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"The work we do has a direct impact on people’s lives and so it’s absolutely essential that we are equipped to carry out our roles to the best of our ability. Wavenet has helped us to do that."
- Project Manager
AstraZeneca

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"The best things about working with Wavenet is the breadth of knowledge they have got within the IT field. That's everything from the connectivity side from the WAN - how we traditionally interacted with Wavenet - down to all the technical side and consultancy that they can bring to us. It is a nice whole stack of services that they can provide to us as a customer."
- Head of IT Operations and Security
Platform Housing Group

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"Wavenet's solution means we have a stable telecoms platform. The key thing for clinicians was to be able to maintain the provision of service without interruptions. For example, our 2222 emergency medical response teams are reliant on having a functioning 24 hour 365 service from telecoms."
- Consultant Gastroenterologist and Co-Chief Clinical Information Officer
Sandwell & West Birmingham Hospitals NHS Trust

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"Thanks to Wavenet, we have been able to deliver a landmark transformation that ensures a connected, efficient and future-ready healthcare environment for the local community."
- Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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"The partnership with Wavenet has been really powerful. It has ensured that by the end of our move day, we had a fully working telephony system, enabling all wards to connect across hospital locations. This allows us to deliver the best possible care for our patients."
- Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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"During our project, Wavenet were very agile and responsive, and when we needed them to provide resources in certain areas, they were able to provide that resource."
- Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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"As soon as I met Wavenet at a networking event, I knew they would be our next Managed Service Provider. Their approach to our challenges was refreshingly unsalesy; they genuinely focused on understanding our needs rather than pushing a sales agenda. We truly appreciate their trusted expertise, support and knowledge, and it's clear we made the right choice."
- Managing Partner
Bowling & Co

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“Wavenet was massively instrumental in a complete infrastructure replacement. This has enabled us to provide a whole new digital experience that transforms how we support people with brain injuries.”
- Director of IT and Digital
Brainkind

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“Wavenet’s support has been instrumental in ensuring our digital systems are as reliable and future-proof as the care we provide. Our staff can focus on the people we support, knowing that the technology behind the scenes is robust and secure.”
- Director of IT and Digital
Brainkind

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“Our colleagues’ lives have been made easier. Our new systems allow us to share patient data securely and quickly, so we’re all kept up to date with patient information and updates as we need them.”
- Director of IT and Digital
Brainkind

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"It just became apparent that a lot of things we wanted to do, Wavenet were very comfortable doing. [...] I'm happy with the way things are developing, and we're very happy with Wavenet in general."
- IT Consultant
Bowling & Co

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"The partnership with Wavenet has been really, really powerful. It's ensured that by the end of our move day, we had a fully working telephony system enabling all wards to connect in and out of the hospital and between hospital locations."
- Head of IT
Midland Metropolitan University Hospital

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"We've built a strong relationship with Wavenet and had excellent support throughout the project. The new solution keeps us secure, supports remote working, and gives us a scalable platform for the future."
- IT Infrastructure and Operations Manager
Selwood Housing
“It was also important for us to make sure our field-based teams felt secure when using their mobiles out and about, particularly as they rely on cloud applications every day. This solution gives them that confidence, while helping us maintain strong security across the organisation.”
- IT Infrastructure and Operations Manager
Selwood Housing

Case studies

We’re proud to have supported a wide range of businesses and organisations in a multitude of sectors. Read about some of these stories below.

Conisbrough Group

Conisbrough Group Practice

Redefining the patient experience and improving operations with Wavenet's GP Voice

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LIPA-705x503

LIPA

Upgrading to Microsoft Teams-based telephony to cut costs and improve collabration.

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Mothercare-705x503

Mothercare

Reliable collaboration powering a connected supply chain and the move to flexible homeworking

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Restons-Solicitors

Reston Solicitors

Cloud based telephony solution provides time and cost savings

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Some of our UC & voice partners
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Resource centre

Unified Communications & voice resources

All resources
ucaas
What is UCaaS? A simple guide for UK businesses

UCaaS (Unified Communications as a Service) is a cloud-based platform that combines communication tools such as voice calls, video conferencing, messaging, and collaboration into a single system. It allows businesses to manage communications more efficiently, support remote working, and scale services without relying on traditional on-site infrastructure.

Read more
Teamslink
Turning your Microsoft Teams into an AI-powered contact centre

How TeamsLink is evolving into an AI-powered omnichannel contact centre, and what it means for your organisation Expectations aren’t slowing down. Teams are being asked to do more with less. At the same time, the way we manage conversations is changing fast, driven by AI, data, and growing compliance demands.

Read more
pstn-switch-off-dates
PSTN switch-off dates explained: what’s really happening (and when)

If you’ve seen different dates quoted for the UK’s PSTN switch‑off, you’re not alone.

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Placeholder thumbnail
How to achieve operational excellence and turn technology into a continuous advantage

Operational excellence has become a defining ambition for UK organisations. Faced with cost pressure, skills shortages, rising cyber risk and growing customer expectations, businesses are no longer asking whether technology supports operations but whether it actively improves them.

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msp it
Top 10 questions to ask before choosing an MSP in the UK (2026)

Choosing a Managed Service Provider (MSP) is one of the most important technology decisions a UK business will make in 2026. With MSPs now responsible for cyber security, cloud management, remote working, data protection, and everyday IT operations, selecting the wrong partner can create major business, financial, and regulatory risks.

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pstn
The PSTN switch-off: it's more than just telephones

The PSTN switch-off is a major shift in telecommunications. It's not just about phones. This transition affects many services beyond traditional landlines.

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