Managed IT services

IT business challenges

No two organisations are identical, but the challenges are often familiar. Too many tickets. Too many tools. Too much risk. We work with organisations across the UK to remove these pressures and build IT environments that actually support growth. Explore the challenges below to see how we would generally approach different challenges and offer support.

Are you facing issues with any of the below?

Too many support tickets Pressure to get IT ready before a new site opens Unreliable WiFi High mobile bills An overloaded contact centre Growing cyber security risks Out-of-date devices Too many apps and tools Uncertainty around cloud migration Recurring tech issues Poor team collaboration No reliable disaster recovery plan Inconsistent IT support Too many manual processes Outdated technology

 

Have another issue? Feel free to reach out directly here.

Too many support tickets

Help!
My IT team is drowning in support tickets.
Wavenet: We’ll work with you to identify what’s driving the volume and see what we can do to give your team some breathing room. We can help streamline workloads, automate simple processes where appropriate and stabilise your environment.

We would consider:
 
 
 
See our response

Pressure to get IT ready before a new site opens

Help!
We’re opening a new site in four weeks and nothing is ready.
Wavenet: We’ll get the foundations in place quickly and reliably. That means solid connectivity, secure networks, the right devices and the communication tools your team needs to hit the ground running.

We would consider:
 
 
 
See our response

Unreliable WiFi

Help!
Our network keeps dropping and nobody can tell me why.
Wavenet: We’ll get to the bottom of it. That means assessing the current setup, fixing weak points and building the resilience your business needs so you’re not losing productive time firefighting.

We would consider:
 
 
 
See our response

High mobile bills

Help!
We’re spending too much on mobile and I don’t even know where.
Wavenet: We’ll bring visibility and control back into your mobile estate. That includes usage analysis, governance and cost optimisation to make sure you’re only paying for what you actually need.

We would consider:
 
 
 
See our response

An overloaded contact centre

Help!
Our contact centre is overloaded and customer experience is slipping.
Wavenet: We’ll look at what’s creating bottlenecks and help you simplify the experience for both customers and agents. Modernisation and automation can take the pressure off your team and improve response times.

We would consider:
 
 
 
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Growing cyber threats risks

Help!
We’re worried about cyber threats but don’t have in-house expertise.
Wavenet: We’ll sharpen your protection without adding extra work for your team. That includes detecting threats early, responding quickly and strengthening your environment end-to-end.

We would consider:
 
 
 
See our response

Out-of-date devices

Help!
Half our devices are out of date and nobody owns them.
Wavenet: We’ll take control of your device estate and tighten up security and management. This includes managing updates, ensuring compliance, facilitating refresh cycles and replacing or recovering what’s no longer fit for purpose.

We would consider:
 
 
 
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Too many apps and tools

Help!
Our teams are using different tools and nothing talks to each other.
Wavenet: We’ll bring your collaboration tools, apps and communications into a single, cohesive setup. That means fewer silos, less friction and a smoother experience for everyone.

We would consider:
 
 
 
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Uncertainty around cloud migration

Help!
We want to move more into the cloud but don’t know where to start.
Wavenet: We’ll help you map the right path forward. That includes identifying what to modernise, what to migrate and how to do it safely without disrupting operations.

We would consider:
 
 
 
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Recurring tech issues

Help!
We keep fixing the same problems over and over.
Wavenet: We’ll stop the firefighting cycle by addressing root causes, modernising the underlying systems and putting controls in place to prevent repeat failures.

We would consider:
 
 
 
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Poor team collaboration

Help!
We need better collaboration tools but don’t want another complex project.
Wavenet: We’ll deploy the right tools with as little friction as possible. That includes setup, management and support so your teams can adopt them easily and get value quickly.

We would consider:
 
 
 
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No reliable disaster recovery plan

Help!
We need a disaster recovery plan but don’t know what ‘good’ looks like.
Wavenet: We’ll build a resilience strategy you can rely on, covering recovery, continuity and protection so your business stays operational under pressure.

We would consider:
 
 
 
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Inconsistent IT support

Help!
Our current provider keeps bouncing us between teams.
Wavenet: We’ll take full ownership of your environment, giving you access to your own dedicated account manager who can be your single point of contact to provide consistent support and clear responsibility from the moment a problem is raised.

We would consider:
 
 
 
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Too many manual processes

Help!
We’re trying to automate processes but it’s all getting messy.
Wavenet: We’ll simplify and structure your automation approach. That includes mapping workflows, choosing the right tools and supporting your teams as you scale.

We would consider:
 
 
 
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Outdated technology

Help!
We’ve outgrown our current tech stack.
Wavenet: We’ll help you evolve it. That means modernising outdated systems, strengthening what works and preparing everything for future growth.

We would consider:
 
 
 
See our response

Ready to make your business tech simpler and smarter?

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