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Cloud & Modern Workplace

Microsoft 365 Managed Services

Benefit from expert knowledge, experience and skills through Microsoft 365 managed services to support your employees’ productivity, mobility and collaboration.

Wavenet | Microsoft 365 managed services provider.

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Overview of managed Microsoft 365

The Microsoft 365 suite of services provides users with a rich set of collaboration tools and business applications that fit the needs of most organisations perfectly. However, the environment must be managed to ensure the best value and security. This is where Wavenet can help. 

We can provide a flexible approach for managing your Microsoft 365 environment with a choice of enterprise-class support and management packages to fulfil a range of support level and budget requirements.

Why Microsoft 365 Management for your business?

1. Complexity

The Microsoft 365 environment has more than 40 apps and services that require expertise and deep technical knowledge. This can be complicated to understand and difficult to roll-out. In addition, the updating of features and apps requires careful planning. 

Microsoft 365 is constantly evolving to become a suite of linked products. As a result of this, the relationship between each product needs to be considered at all times.

2. Security

Optimising apps is core to the security of your end-users and devices. 

Keeping users safe requires specialist security expertise combined with proactive activities to reduce security threats. 

Security updates and antivirus management activities are critical but often forgotten. 

3. Maximising return on investment (ROI)

Microsoft 365 has complex and extensive licence bundles with features often left unused. Users may need help in understanding licencing options in order to better control and optimise cost.

Expert advice on how best to use Microsoft 365 and its features will help drive adoption and gain benefit from investments.

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A choice of Microsoft 365 Management support levels to suit your needs

Wavenet’s Microsoft 365 Management offering can help you get the most out of your Microsoft 365 investment. With three service options to choose from, you can choose the best fit Microsoft 365 support level for your business’ specific IT requirements. Whether it’s an Essentials package for those who have in-house resources but will require ad-hoc technical advice; an Enterprise package for those who need access to regular guidance with regards to monitoring and reporting; or a full Enterprise Plus package that transfers the burden of managing Microsoft 365 services to the experts and covers everything from licencing and asset reporting to configuration and antivirus management. All these options sit on top of the Microsoft licencing costs and complement the licence package you have selected.

Advisory

Advised

For customers who have in-house resources yet require access to skilled technical resource for ad-hoc assistance.

RESPONSE SLA

Monitoring

Monitored

For customers who need access to skilled technical resource for ad-hoc assistance and regular guidance with regard to the Microsoft 365 configuration.

RESPONSE SLA

Management

Managed

For customers who would like to outsource the management of their Microsoft 365 services, transferring full responsibility for configuration and security to Wavenet.

Incident Resolution (Fix) & Request Implementation SLA

Enterprise Plus modules

Because of the complex nature of Microsoft 365, Enterprise Plus is split into a number of different modules from which the customer can choose. The modules have been designed to align with the Microsoft 365 licensing model for simplicity.

M365
Device Management

Intune

M365
Core Platform

Admin Center

Entra ID & Desktop Apps

Exchange Online

OneDrive

Sharepoint

Teams

M365
Teams Voice

Teams Audio

Conferencing

Teams Phone

M365
Managed EDR

Defender for Endpoint

M365
Managed XDR

Defender for Endpoint

Defender for Identity

Defender for Cloud Apps

Defender for Office 365

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Why Wavenet as your Microsoft 365 Management provider?

Wavenet has been a Microsoft partner for more than 20 years providing solutions for cloud, collaboration, datacentres, mobility, devices, and applications. 

We are the UK’s #1 independent provider of IT, communications, and cloud with more than 20 years’ experience in providing managed services. We provide access to highly accredited engineers to bolster a customer’s in-house resources and capabilities. We can do this by leveraging our scale, best practice, and extensive specialised knowledge. Our Microsoft Solutions Partner status ensures you receive the highest levels of expertise. 

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