Healthcare providers

IT support & services for healthcare

Providing healthcare organisations including NHS Trusts and GP surgeries with secure, reliable IT networks and communication tools – helping them to collaborate, work online and harness digital technology.

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Our frameworks & certifications

An experienced expert in healthcare technology

Wavenet is one of the UK’s leading healthcare technology and communications specialists. Across cloud, communications, network services, hardware and more, we provide network and infrastructure solutions that are secure, and have measures in place to reduce latency and downtime.

We have been working with the NHS and healthcare organisations for over 20 years’, providing high speed connectivity to over 600 hospitals, hospices and GP surgeries, in addition to helping healthcare providers across the country assess and improve their security provision.

Our expert team help hospitals and surgeries to phase out problematic legacy infrastructures and implement robust networks to cope with current and future demands. We understand the issues and needs of healthcare workers and can offer a one-stop solution to your communication and IT needs.

Enhanced data protection and security

Proficient in healthcare technology

ISO 27001 accredited IT partner
Leading NPS scores and Trustpilot reviews
Award winning provider
Bespoke budget friendly solutions

Find out what advice we can provide and the problems we can fix across our range of expertise? Contact our team of experts today on 0333 234 0011 or use the form opposite to request a quote.

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Just submit your details and we’ll be in touch shortly.

Our solutions

IT solutions for healthcare

Hospital, nurse and people with tablet in discussion with analysis of results and health report in clinic.

As digitisation accelerates across the health and social care sector, more reliable, ‘always on’ connectivity is needed to support new and emerging models of care.

World graphic, doctor hands and global healthcare hologram on phone for telehealth.

In the ever-evolving landscape of healthcare, a reliable and efficient network infrastructure is paramount.

Protecting patient data from cyber threats is not only a legal and ethical obligation but also crucial for maintaining public trust.

Medical receptionist wearing headset with microphone in private hospital typing on laptop.

Healthcare organisations need to provide excellent communications to the public, over a diverse range of platforms.

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Data Security & Protection Toolkit (DSPT) requirements

Are you grappling with the complex requirements of the DSPT? Unsure how your organisation can strengthen its cyber defences while remaining compliant, or struggling to complete the DSPT self-assessment with the right evidence in place?

Get DSPT support now

Trusted partners

Read how we help healthcare organisations enhance communications and connectivity.

CAF & DSPT Checklist

The NHS leader’s CAF & DSPT checklist: cyber resilience, compliance, and assurance

For NHS Trust leaders, meeting the demands of cyber security assurance has never been more urgent. With the Data Security and Protection Toolkit (DSPT) now aligned to the Cyber Assessment Framework (CAF), NHS organisations now need to demonstrate not only whether controls are in place, but how effective they are in practice.

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Transforming the patient experience

We help healthcare providers revolutionise patient care through digital transformation and cloud contact centre technology. By combining our expertise with Five9’s market-leading platform, we enable hospitals, clinics, and health systems to deliver faster, more personalised, and more accessible care. This comprehensive guide explains how to: Break down data and operational silos Integrate digital and in-person patient journeys Enable secure self-service portals and chatbots Deliver seamless omnichannel engagement across voice, email, SMS, and video We empower healthcare organisations to unlock underused data, improve clinical team productivity, and meet rising patient expectations — all while enhancing outcomes, lowering costs, and creating connected care experiences that stand out in today’s competitive healthcare market.

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How can healthcare providers implement patient-centred care?

Transforming healthcare with smarter, connected care Healthcare today faces extraordinary pressures, but also unprecedented opportunities. Patients want quick, convenient, and personalised interactions, while providers face rising demand, workforce shortages, tighter budgets, and escalating cyber risks. These challenges are real, but they don’t have to define the future of care. Read on to see how we help healthcare organisations turn these challenges into opportunities, and how our communication tools are helping healthcare providers to deliver seamless, patient-centred experiences.

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6 ways to boost patient experience in healthcare

Healthcare, pharmaceutical and life science organisations can take advantage of cloud and AI technologies to help improve and streamline the patient experience. By meeting the demand for rapid issue resolution, hyper-personalised experiences and more patient-centric engagements, healthcare providers can get ahead of the curve to deliver more accessible, cost effective care that sets them apart from their peers. Download infographic

Is your healthcare organisation ready for the PSTN switch-off?

Is your healthcare organisation ready for the PSTN switch-off?

Preparing healthcare organisations for the PSTN switch-off

Smart Buildings Healthcare Blog

Three ways smart buildings can help you provide better healthcare

The NHS is vital to healthcare provision in the UK, aiming to deliver free or low-cost care to everyone, regardless of their financial situation. But it is underfunded. To help reduce the financial burden, healthcare environments need to be better, smarter and more efficient.

What our customers say

"The team at Wavenet gave us the peace of mind we needed to initiate our office move. Their technical expertise and guidance was invaluable and I’m very pleased to consider them as an extension of our team."

Mark Horner - Project Manager
AstraZeneca

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"The proof of concept went as well as it possibly could have, the process of integrating new systems and protocols was managed seamlessly."

Gerard Kilgallon - Head of IT
The Birmingham Community Healthcare NHS Foundation Trust (BCHC)

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"Wavenet’s GP Voice has truly redefined the patient experience. There are so many great features that have increased patient satisfaction. Our staff are happier and more efficient, and the ease of generating reports has been a game-changer. Wavenet trained us so that we can manage these ourselves, empowering the team. They have been great to deal with."

Bex Cottey - Business Manager
Conisbrough Group Practice

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"It’s easy to manage our team against the activity levels with the insights provided by the phone system, and we’re confidently meeting CQC compliance. We love the fact that there are no additional costs for service requests or add-ons with Wavenet as we have previously known with other service providers. We are impressed with Wavenet’s solution and service."

Bex Cottey - Business Manager
Conisbrough Group Practice

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"With the help of Wavenet, we’ve been able to build a proactive security posture that ensures the privacy, anonymity and trust of everyone who turns to us for help."

Edward Conway - Director of IT & Security
Mental Health Innovations

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"Through the transformational activity, Wavenet has proven themselves to be a strong and determined partner helping the Trust achieve its objectives."

Tina Giles - Director of Technology
NHS Sussex Partnership

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"We take great pride in our partnership with (the hospital), delivering reliable, cost-efficient, and future-ready unified communications that plays a role in facilitating the life-saving work that they do. After working with (this customer) for around a decade, we've gotten to know their systems and their requirements. They treat us like part of the team and rely on us for regular advice and to help make sure they're getting the most of out of their investments."

Jeremy Slack - Field Sales Consultant
Wavenet Limited (Teaching Hospital Case Study)

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"Wavenet consistently outperformed, outpriced, and out serviced other providers. Their key focus was on culture and people, providing a friendly service that feels more like a partnership than a supplier relationship. Their interest in the patient care we provide in the NHS meant they were eager to customise our service to our sector."

Chris Page - CyberSecurity Consultant CISM, CISLI
The Royal Orthopaedic Hospital

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"We were looking for the best service and value for money, that offered the best protection to the widest number of threats that we both knew and didn’t know about."

Chris Page - CyberSecurity Consultant CISM, CISLI
The Royal Orthopaedic Hospital

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"A lot of companies work in cybersecurity, but with the sensitive information we look after, we needed to have full trust in our provider. What we liked most about Wavenet Cyberguard was the people and the quality from the account management to the technical teams. We were eager to build a relationship early on to ensure there was a culture fit between our two organisations, and that is exactly what we’ve found. The team at Wavenet are a valued extension to our team."

Chris Page - CyberSecurity Consultant CISM, CISLI
The Royal Orthopaedic Hospital

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"Cyber security is an ever-evolving challenge and partnering with Wavenet put us in the best position to protect ourselves. The relationship between my team and the Wavenet CyberGuard team has been incredibly beneficial. It’s a relationship that continues to flourish through regular updates, communication, and support."

Malcolm Gandy - Chief Information Officer
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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"Finding a way for cyber security to be managed correctly and efficiently is paramount… Cyber attacks are increasing yearly, and because of that, so is the demand for security coverage."

Alan Moss - IT Programme Manager
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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"The work we do has a direct impact on people’s lives and so it’s absolutely essential that we are equipped to carry out our roles to the best of our ability. Wavenet has helped us to do that."

Mark Horner - Project Manager
AstraZeneca

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"Wavenet's solution means we have a stable telecoms platform. The key thing for clinicians was to be able to maintain the provision of service without interruptions. For example, our 2222 emergency medical response teams are reliant on having a functioning 24 hour 365 service from telecoms."

Ed Fogden - Consultant Gastroenterologist and Co-Chief Clinical Information Officer
Sandwell & West Birmingham Hospitals NHS Trust

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"Thanks to Wavenet, we have been able to deliver a landmark transformation that ensures a connected, efficient and future-ready healthcare environment for the local community."

Mark Taylor - Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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"The partnership with Wavenet has been really powerful. It has ensured that by the end of our move day, we had a fully working telephony system, enabling all wards to connect across hospital locations. This allows us to deliver the best possible care for our patients."

Mark Taylor - Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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"During our project, Wavenet were very agile and responsive, and when we needed them to provide resources in certain areas, they were able to provide that resource."

Mark Taylor - Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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“Wavenet was massively instrumental in a complete infrastructure replacement. This has enabled us to provide a whole new digital experience that transforms how we support people with brain injuries.”

Graham Fisher - Director of IT and Digital
Brainkind

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“Wavenet’s support has been instrumental in ensuring our digital systems are as reliable and future-proof as the care we provide. Our staff can focus on the people we support, knowing that the technology behind the scenes is robust and secure.”

Graham Fisher - Director of IT and Digital
Brainkind

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“Our colleagues’ lives have been made easier. Our new systems allow us to share patient data securely and quickly, so we’re all kept up to date with patient information and updates as we need them.”

Graham Fisher - Director of IT and Digital
Brainkind

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"The partnership with Wavenet has been really, really powerful. It's ensured that by the end of our move day, we had a fully working telephony system enabling all wards to connect in and out of the hospital and between hospital locations."

Mark Taylor - Head of IT
Midland Metropolitan University Hospital

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Case studies

Learn how we helped healthcare providers improve services, strengthen communities, and drive digital transformation.

Birmingham-Community-Healthcare

Birmingham Community Healthcare NHS Foundation Trust

Tackling cyber security and supporting frontline IT services for the NHS

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East Midlands Ambulance Trust

Enhanced contact centre and streamlined administration for improved agent and staff experience, leading to more responsive patient care

Conisbrough Group

Conisbrough Group Practice

Redefining the patient experience and improved operations with Wavenet's GP Voice

AstraZeneca

AstraZeneca

Wavenet* delivers server optimisation, backup, recovery and telephony networks for AstraZeneca

See how Midlands Metropolitan University Hospital enhanced IT infrastructure and connectivity with Wavenet.

Mark Taylor, Head of IT at Midland Metropolitan University Hospital shares feedback on his experience of working with Wavenet.

Discover proven solutions for patient-centric care.