AI & automation
Product summary
A simple, user friendly phone system designed to support GP practices by taking the pressure off reception teams and giving patients a smoother, more streamlined calling experience. It uses an AI Receptionist that integrates directly with GP Voice, helping callers get what they need quickly while keeping practices in full control.
Key features and benefits
AI receptionist
Our AI receptionist handles routine enquiries instantly, offering patients calm and consistent guidance. By taking care of the predictable workload, it frees your team to focus on the people who truly need human support.
Integration with GP Voice
Integrates seamlessly with your existing GP Voice setup, so teams continue using familiar tools without disruption. Your call flows remain consistent, smooth, and easy to manage from day one.
Smooth front end message experience
Blends naturally into your current front end call message, giving patients clear, simple instructions from the moment they call. This streamlined experience reduces confusion and keeps call traffic moving effortlessly.
Option to speak to a person at any time
Patients can opt out of the AI at any point and speak directly to a receptionist. This ensures accessibility for everyone and builds trust by keeping human support always within reach.
Uses existing Acrux triage questions
Uses your existing Acrux triage and intake questions to collect accurate information before the call reaches reception. This avoids duplication, keeps data consistent, and saves staff valuable time.
Call recording
All calls are recorded exactly as they are today, preserving your current processes for safety, training, and audit. No additional setup or workflow changes required.
Reporting for NHSE
All required reporting continues to be automatically captured and submitted to NHS England. Compliance stays effortless, with no extra admin for your team.
Streamline GP practice operations
Saves reception time by automating routine questions and directing patients appropriately, staff spend less time on repetitive tasks and more time helping people who need personal support.
Reduces call bottlenecks - patients receive quick, clear guidance, which helps reduce long queues and unnecessary callbacks.
Provides consistent patient experience - every caller receives the same clear journey, helping reduce confusion and improving satisfaction.
Easy to implement and use - works with existing systems, uses familiar questions, and doesn’t require new technical skills from staff.
