Housing associations

IT support & services for housing associations

We help housing associations with their IT networks and cyber security provisions, helping them operate efficiently and securely, drive digital transformation, and enable social inclusivity.

Find your solution

New English Estate.

Our frameworks & certifications

An established name in Housing Association technology provision

We have been working in partnership with housing associations for over 20 years, providing secure network solutions that can help streamline operations, improve efficiency, and ensure the security of sensitive tenant data.

Our expert team can help housing associations phase out legacy infrastructures and implement budget friendly solutions tailored to your business to better support your tenants and ensure the security of their data. We understand the unique challenges this sector faces and can offer solutions to help your organisation embrace technology and drive digital interaction.

Enhanced data protection and security
Proficient in the Housing Association Sector
ISO 27001 accredited IT Partner
Leading NPS scores and Trustpilot Reviews
Award winning provider
Bespoke budget friendly solutions

Find out what advice we can provide and the problems we can fix across our range of expertise? Contact our team of experts today on 0333 234 0011 or use the form opposite to request a quote.

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Our solutions

IT solutions for housing

Connectivity

The move to digital-first operations has made connectivity a critical enabler of innovation in the UK housing sector. By adopting cloud-based technologies, housing associations can improve resident services, streamline operations, and securely manage data more efficiently.

Housing networks image

A robust network infrastructure is essential for efficient operations and communication in the UK housing sector. As housing associations adopt more digital services, scalable and resilient networks help support growth, improve resident experiences, and minimise disruption.

Cyber security housing

The UK housing sector's digital transformation has increased reliance on technology, making cyber security more critical than ever. Housing associations must protect sensitive tenant data, mitigate evolving cyber threats, and safeguard digital assets while meeting growing regulatory and resident expectations.

Contact Centre Housing

As housing providers adopt digital-first services, some tenants risk being excluded due to limited access to technology, digital skills, or accessibility challenges. With Awaab’s Law introducing strict timelines for addressing hazards such as damp and mould, housing associations need inclusive communication channels that enable all residents to report issues quickly and easily.

Trusted partners

Read how we help housing associations enhance communications and connectivity.

Is your housing organisation ready for the PSTN switch-off?

Is your housing organisation ready for the PSTN switch-off?

The UK's PSTN (Public Switched Telephone Network) switch-off is the biggest change in business telecommunications in three decades and it is now approaching rapidly, with a deadline of January 2027. For housing providers, this represents a pivotal turning point that demands immediate attention.

Future-proofing housing associations with SASE

Future-proofing housing associations with SASE

Approximately 97% of cyberattacks and data breaches could be prevented if organisations had comprehensive security measures in place.

Sun setting with atmospheric effect over traditional British houses and tree lined streets. Dramatic, warm lighting creates a homely mood.

Achieving customer experience excellence with 8x8

Since 2020, overall tenant satisfaction has decreased from 84% to 79%.

Cyber security solutions are shaping the future of secure social homes

How cyber security solutions are shaping the future of secure social homes

The housing sector may not be the most obvious target of cyber criminality, but 25% of housing associations have suffered from a cyberattack in the last 12 months.

New development apartments in Stratford, East London, England

Tech-powered communication solutions for social housing

Almost a fifth of UK households live in social homes. The cost of living crisis has us all feeling the pinch at the moment, and housing associations are no exception. Continued pressure on budgets, a growing need for social housing and increasing demand for digital services are posing a challenge, with limited resources and legacy tech holding the sector back.

Housing Associations’ IT networks

How SASE is helping security and networking converge

In this blog post we explore how SASE helps Housing Associations and Local Government Associations deliver more secure and agile working environments.

What our customers say

"From an operational standpoint, we have been struggling for a number of years with a solution that was fit for purpose when it was put in – but moving on to the growth and diversification of our business, it really was no longer was fit for purpose."

Mike Dunstan - IT Manager
Ian Williams

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"We have a very small internal IT team. We don't have the resources to support and manage our environments. A cloud-first approach is obviously very attractive for us because we’re essentially taking software as a service rather than having to worry about maintaining servers or applying application updates and patches."

Mike Dunstan - IT Manager
Ian Williams

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"I think that first and foremost it is the technical solution you’re looking for, but absolutely critical to any of these solutions is the relationship in the background. Without that strong partnership approach and that relationship in place, you’re probably heading for world of pain later. So, I was happy that it was a good relationship and a good solution, which is the magic combination."

Mike Dunstan - IT Manager
Ian Williams

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"The best things about working with Wavenet is the breadth of knowledge they have got within the IT field. That's everything from the connectivity side from the WAN - how we traditionally interacted with Wavenet - down to all the technical side and consultancy that they can bring to us. It is a nice whole stack of services that they can provide to us as a customer."

Neil Clarke - Head of IT Operations and Security
Platform Housing Group

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“WaveNet consistently delivers outstanding 1st line IT support and consultancy services. Their team is responsive, knowledgeable, and proactive in resolving issues quickly, ensuring minimal disruption to our operations.”

Glen Manby - Interim Head of IT and Data
Novus Property Solutions

"They go beyond just fixing problems — they provide clear guidance and practical solutions that add real value to our business. Highly reliable and a pleasure to work with."

Glen Manby - Interim Head of IT and Data
Novus Property Solutions

“We were facing real strain from ageing systems and knew it was time to future proof our estate. We support thousands of residents, and downtime is not an option. Wavenet’s team managed the upgrade with minimal disruption and genuine care for our communities. The result has made a tangible difference to our operations and to residents’ experiences, and we couldn’t be happier.”

Neil Clarke - Head of Technology Operations & Cloud
Platform Housing Group

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“The upgrade directly supports the services we pride ourselves on, and what our residents rely on – from community wellbeing meetings to financial advice – and we’ve received some really great feedback - on faster service for instance. It allows us to continue providing the high standard of housing services that our communities rely on.”

Neil Clarke - Head of Technology Operations & Cloud
Platform Housing Group

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"We've built a strong relationship with Wavenet and had excellent support throughout the project. The new solution keeps us secure, supports remote working, and gives us a scalable platform for the future."

Perry Roche - IT Infrastructure and Operations Manager
Selwood Housing

“It was also important for us to make sure our field-based teams felt secure when using their mobiles out and about, particularly as they rely on cloud applications every day. This solution gives them that confidence, while helping us maintain strong security across the organisation.”

Perry Roche - IT Infrastructure and Operations Manager
Selwood Housing

"We spoke to Wavenet about replacing our network, and we replaced an MPLS network, which was expensive and obviously not very manageable and we obviously had security concerns, and we had to get something more modern. We've always enjoyed the flexibility and peace of mind around security it gives us, and it's evolving all the time, and very quick to implement when it does evolve, so they were all realised."

Perry Roche - IT Infrastructure and Operations Manager
Selwood Housing

"It has reduced the cost of keeping our workplaces connected, and our workers. It also, coming out of post-COVID, it has allowed us the flexibility we need to work from home, and we also use it on our mobile phones. A big proportion of workforce we have are field-based, so they're out in the open all the time, and basically, most of what they're doing is on a mobile device of some sort. So that really helps us know that that's secure."

Perry Roche - IT Infrastructure and Operations Manager
Selwood Housing

"So, we really like the product - it's been a great product for us. Wavenet have delivered some great support. We've got a good relationship with our Wavenet manager, and they're doing a lot to support that product and help us move it on and implement the new features that we've got."

Perry Roche - IT Infrastructure and Operations Manager
Selwood Housing

Case studies

Learn how we helped housing associations improve services, strengthen communities, and drive digital transformation.

Andrew Property Group Image

Andrew Property Group

Enhanced connectivity and security revolutions productivity and enable remote accessibility

Ian_williams

Ian Williams

Enhanced capabilities and customer experience drive increase on contract wins

Platform Housing Group

Platform Housing Group

Simplified, scalable and resilient solution for business continuity and cost reduction

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Selwood Housing

SASE deployment and data protection ensure security and agility

Larking Gowen transformed it's IT infrastructure and reduced costs

Martin Turner, Service Delivery Manager at HSE, discusses how our support, expertise and service delivery have helped enhance the organisation’s technology operations.

Find out what advice we can provide and the problems we can fix across our range of expertise.