Environmental, Social and Governance

Driving sustainable growth through technology

At Wavenet, we operate responsibly, sustainably, and ethically, creating long-term value for our customers, colleagues, communities, and the environment. Our approach to ESG is rooted in our core values of integrity, accountability, and responsible innovation, ensuring that sustainability is embedded into how we make decisions, manage risks, and deliver services.

We use technology, data, and innovation to reduce environmental impact, support our people and communities, and maintain the highest standards of governance.

Our ESG approach

Our ESG framework reflects our Corporate Social Responsibility commitments and spans:

Environmental Sustainability – reducing emissions, improving energy efficiency, and minimising waste
Social Value – supporting our people, communities, and customers
Governance & Ethics – ensuring transparency, compliance, and responsible business conduct

This approach ensures we deliver sustainable, transparent growth while contributing to a fair and inclusive economy.

Our ESG mission

We harness the power of technology to drive sustainable and responsible business practices - supporting both our own operations and out customers in reducing environmental impact.

This includes:

Increasing renewable energy usage and improving energy efficiency
Transitioning to low-emission vehicles and sustainable travel solutions
Embedding sustainability into our services through cloud optimisation, connectivity, and IoT solutions
Strengthening governance, data quality, and ESG reporting

Our long-term vision is to deliver technology-led solutions that reduce carbon footprints, promote inclusivity, and uphold the highest standards of governance.

Reduce CO2 emission concept. Hand-holding crystal globe with a CO2 icon. Ideas for Sustainable development and green business based on renewable energy.

Our ESG strategy

Following the integration of Daisy, we have established a unified ESG strategy embedded across our operations and services.

Our strategy focuses on three key outcomes:

Reducing environmental impact

Across our operations and value chain through energy management, fleet transition, and sustainable procurement

Creating positive social value

For our people, customers, and communities through engagement, wellbeing, and outreach initiatives.

Maintaining strong governance

Through robust policies, regulatory compliance, and ethical business practices.

How we deliver

We embed ESG into our day-to-day operations through:

Sustainability commitment for a business concept

Operational Integration

Sustainability is embedded into business processes including facilities management, travel, and employee engagement.

Technology-Led Solutions

Helping customers reduce emissions through efficient IT infrastructure, cloud, and connectivity services.

Responsible Supply Chain

Working with suppliers who meet environmental and ethical standards, supported by our sustainable procurement approach.

Governance & Accountability

Strong policies, controls, and oversight ensure compliance, transparency, and risk management.

Measuring progress

track and report our ESG performance through clear KPIs and transparent reporting across:

Carbon emissions and energy consumption
Workforce wellbeing, diversity, and safety
Governance and compliance indicators
Supply chain sustainability

We are committed to continuous improvement and public accountability through our reporting frameworks.

Our roadmap

Our ESG roadmap focuses on strengthening data, improving performance, and delivering measurable impact.

Key priorities include:

Expanding Scope 3 emissions reporting
Improving ESG data accuracy and governance
Advancing fleet electrification and energy optimisation
Strengthening supplier engagement and social value delivery

Carbon reduction plan

Wavenet has developed a formal Carbon Reduction Plan in line with UK Government requirements (PPN 06/21), setting out our commitment to achieving Net Zero emissions and reducing our environmental impact over time.

Following the acquisition of Daisy in 2024, Wavenet undertook a re-baselining of emissions data, combining both organisations’ carbon footprints to create a unified baseline. This enabled us to take the strongest elements from each business—including initiatives, methodologies, and reduction programmes—to build a more robust and comprehensive Carbon Reduction Plan.

Our plan defines our baseline emissions, sets clear reduction targets, and outlines the initiatives we are implementing, including:

Energy efficiency improvements
Increased use of renewable energy
Fleet transition to lower-emission vehicles
Enhanced emissions monitoring reporting

The plan is reviewed regularly and supported by strong governance, ensuring accountability and continuous progress towards our Net Zero commitments.

View our carbon reduction plan

Industry-leading compliance & ethics

At Wavenet, we are committed to maintaining the highest standards of compliance, ethics, and corporate responsibility.

We hold a comprehensive suite of ISO certifications, including:

ISO 9001, ISO 20000-1, ISO 27001
ISO 14001 & ISO 50001
ISO 22301 and ISO 45001

We are also accredited under the Ofcom Total Metering and Billing Systems (TMBS) scheme for mobile and fixed line services.

Our Cyber Essentials and Cyber Essentials Plus certifications, issued by IT Governance, alongside SafeContractor accreditation, demonstrate our commitment to security, safety, and compliance.

We are proud to be recognised as a Great Place to Work and a Living Wage Employer.

Our EcoVadis Silver rating further reflects our structured approach to sustainability and responsible business practices.

View our certifications

Empowering sustainability through technology