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CyberGuard

Cyber security incident response

Rapid containment and recovery when you need it most

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What is Incident Response? 

Swift and secure response is critical to minimising the impact of any incident. Unfortunately, many organisations face challenges when it comes to having the necessary infrastructure to react promptly and effectively. 

At Wavenet, we understand the criticality of a cyber incident and offer comprehensive incident response services to help you manage the incident and stay resilient. Our experienced team of cyber security experts is available 24/7/365 to swiftly and effectively respond to any security breaches, minimising damage, and restoring normalcy to your operations. 

Emergency Incident Response

Wavenet CyberGuard’s Emergency Incident Response service is designed to help organisations of all sizes and complexities contain and recover from cyber security incidents swiftly and effectively. Our team of certified professionals works tirelessly to restore normal business operations as quickly as possible. 

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The four phases of incident response

The world we live in today is fraught with cyber threats, and the risk of cyber incidents is ever-present. You can think of an incident response as containing distinct phases of operation: 

  1. Investigation
    We need to understand what evidence you have that has led you to conclude, or suspect, that you have an incident. In many cases, we are often able to identify incidents as false alarms – these situations are becoming more common, as people jump to conclusions, blaming external attacks for IT system failures. Conversely, we can help identify and confirm attacks where you may have no reliable intrusion detection capabilities.

  2. Containment
    Once an attack is understood, it is vital that the attack route, and related vulnerabilities, are removed and systems secured. Breach investigations usually find a wide range of security weaknesses, and immediate action is needed to secure these. In some cases, evidence is uncovered of multiple historic breaches that have remained undetected.

  3. Recovery

    Restoring IT systems and related business functions is clearly a top priority in limiting the financial impact of a breach. Decisions need to be taken regarding when to shut systems down, and, more importantly, when it is safe to turn them back on. The right incident support can help facilitate these important decisions.

  4. Communication
    Calm, timely communications (internally and, where required, externally) is a critical senior management function. Our role is to guide you, help develop content and rehearse for potentially challenging media attention.

Wavenet’s role in your incident 

The role of external experts in a breach response can be wide-ranging. However, we see our role as assessing the nature of your problem, understanding your response capability, and providing timely expertise to fill the gaps and resolve the incident.  

The following are examples of the types of management activities that Wavenet can perform, where required:  

  • Direct internal and external response team actions  
  • Provide regular update briefings to senior executives  
  • Liaise with external agencies, such as the Information Commissioners Office (ICO) and law enforcement  
  • Design external customer communications  
  • Co-ordinate with your internal or external legal advisers  
  • Interview staff  
  • Instigate actions with third-party service providers and system vendors  

Technical actions depend upon the nature of the incident. However, some common activities include:  

  • Network traffic capture and analysis  
  • Review of system logs  
  • Forensic imaging of systems  
  • Suspicious file investigation  
  • Network vulnerability scanning  
  • User communication review  
  • User behaviour review  
  • Account activity checks 

Why Wavenet?

If you have been or suspect you have been a victim of a cyber security breach, Wavenet’s 24/7 incident response service can provide instant on-site support. Whether you are new to Wavenet, an existing customer, or have a guaranteed response retainer in place, you can call us now and speak to one of our experienced security engineers.

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Crest accredited 

A highly experienced CSIR Team capable of handling the most advanced Incident Response engagements.

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Incident management

Our expert teams follow established protocols and workflows to ensure prompt response and resolution.

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Proactive threat hunting

We engage in proactive threat hunting, actively searching for signs of potential security breaches and vulnerabilities.

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Enhanced incident response time

With 24/7 monitoring and dedicated security analysts significantly reduces incident response time.

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Service excellence

We care about your business and productivity, so our team is on hand to support you every step of the way.

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A better experience

Wavenet CyberGuard's continuous and reliable service provides bespoke solutions to suit your exact business requirements.

Our partners
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Incident response resources

All resources
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Boardroom vs breach: 20 questions every IT leader should be asking about cyber security

Cyber threats are evolving faster than most organisations can keep up. Between new attack techniques, expanding digital estates, and the cyber skills shortage, even well-equipped IT teams are struggling to stay ahead. It’s no longer enough to tick compliance boxes or to simply deploy the latest tools. Real security starts with asking the right questions and acting on the answers. That’s why we’ve created Boardroom vs Breach, a 20-question self-assessment designed to help IT leaders and those responsible for cyber-security take a clear-eyed look at your current security posture, highlight blind spots, and spark critical conversations at board level. Why this matters The cost of a cyber breach isn’t just downtime – it’s trust, reputation, compliance fines, and lost revenue. Yet many companies don’t know if their defences are actually up to the task – do you? These 20 questions aren’t about theory; they reflect real-world weak points that we see every day. If you can’t answer them confidently, we can help. The 20 questions you need to answer Visibility & monitoring Do you have complete visibility of your IT assets? What visibility do you have into incidents and events across your infrastructure? How do you manage your security tooling? How many different tools are you running — and are they working together? Are your systems and endpoints patched regularly? Our advice: Gaining complete visibility starts with consolidating event data, automating alerts, and ensuring continuous oversight across your entire estate. Take a look at: Security Information and Event Management Vulnerability Management Managed Detection and Response Threat detection & response What happens if an incident occurs after hours? How do you find out? Who responds? When was your last penetration test? How regularly do you conduct them? What protections are in place for endpoints, email, and networks? What level of visibility do you have into potential breaches? Do you work with a partner that offers 24/7/365 response and real-world support? Our advice: Improve threat visibility and reduce response times by combining real-time monitoring with expert-led incident analysis and containment. Take a look at: 24/7/365 Managed Detection and Response Incident Response Retainers Penetration Testing and Red Teaming Cloud & modern IT risk Do you use public cloud services? Are you confident in how they’re secured? How do you manage and secure user devices remotely? What vendors are you currently relying on — and are they right for your risk profile? How do you secure your network beyond the firewall? Our advice: Extend visibility beyond the traditional perimeter by applying cloud-native monitoring, endpoint telemetry, and policy-based access control. Take a look at: Cloud Security Assessments Secure Access Service Edge (SASE) Endpoint Detection and Response (EDR) People, process & planning How are your users trained to detect attacks such as phishing? Do you have access to expert help in a crisis? What cyber expertise exists in-house — is there a dedicated security leader? How do you create a positive security culture, not just rules? What threats are most relevant to your industry? Are you meeting required regulations and compliance standards? Our advice: Build better situational awareness by aligning people and processes with continuous monitoring and clearly defined escalation paths. Take a look at: Security Awareness Training Virtual CISO Services Compliance and Risk Consulting And a bonus question, with potentially the most worrying answer of all… What would a breach cost your business — financially and operationally? Putting it all together While individual solutions can address specific security challenges, working with a trusted managed services and security partner ensures cohesive, round-the-clock support across every aspect of your cyber security posture — delivering greater efficiency, resilience, and long-term value. We work with IT and security leaders across all sectors to assess risk, build resilient cyber strategies, and deliver comprehensive protection that scales with your business. From real-world penetration testing to 24/7/365 threat detection, cloud security, and expert consultancy, we’re your trusted partner in securing the ‘now’ — and preparing for what’s next.

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