Wavenet - the UK’s most trusted  managed service and security provider

Our mission is to enable a better connected, more productive and secure future for all. Understanding your challenges and driving your success.

Simplifying technology, amplifying success

We empower customers to make their technology work smarter.

Through our broad portfolio in cyber security, connectivity, cloud and communications, blended with AI, automation and human-centric design, we help drive digital transformation that amplifies success.

Using our economies of scale, diverse vendor relationships and cutting-edge expertise, we are safeguarding the digital futures for organisations everywhere.

With CSAT consistently above 90%, customers praise our speed, responsiveness, and problem‑solving, proving our team’s agility, professionalism, and commitment to outstanding service.

Proudly celebrating success

What our customers say

How businesses have transformed their operations with Wavenet.

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“Wavenet have been a valued supplier to us for over fifteen years. Always competitive with prices – striving to provide the best value for money. They provide both comprehensive helpdesk support and ad-hoc/best endeavours support for other software / hardware issues. Any escalations are handled professionally by our Wavenet Account Manager”.

NatWest Group

"From a customer perspective, this technology will deliver a greater choice around how and when customers contact us. A suite of analytical tools will allow us to effectively and continuously improve the service we provide".

DVLA

“Through the transformational activity, Wavenet has proven themselves to be a strong and determined partner helping the Trust achieve its objectives.”

Sussex Partnership NHS Foundation Trust

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“The project with Wavenet was exceptionally well managed, in a really good and controlled manner. They followed it through and delivered on their promises.”

The Disabilities Trust Group

"Wavenet is very closely aligned with what we are doing to streamline and make our processes more efficient and provide a better quality of service internally to our staff, which should lead to happier people and happier clients"

Ian Williams

"The peace of mind that comes with having fortified security and a robust IT infrastructure is indescribable. The inclusion of work area recovery is essential for continuous and trusted connections during clearing."

Birmingham City University

"Microsoft Teams on RealWear has the potential to reduce downtime, as well as dependence on handheld devices in dangerous work environments".

Porterbrook

"The Wavenet team were always on hand to answer any questions and provide help and support when needed, special mentions need to go to our account manager and the provisioning team."

BHP Chartered Accountants

The PSTN switch‑off: is your business ready?

The UK’s traditional phone network is shutting down, and every business must move to digital alternatives before service ends. We help you upgrade smoothly, avoid disruption, and stay fully connected.

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Upgrade before the PSTN switch-off

Microsoft 365 Copilot for business

Take advantage of Microsoft Copilot, your very own generative AI assistant.

Fully integrated with your everyday Microsoft 365 applications, Copilot helps to increase workforce productivity by retrieving information, streamlining processes and creating content outlines and documents, enabling you to focus on adding value to your organisation.

More on Microsoft 365 Copilot for business

Building your tomorrow

What we can do for you

Keep your people and business in sync securely, quickly, and effortlessly. Get fast, reliable internet and network solutions to keep data and operations flowing.

IT solutions for every sector

Industries & Sectors overview

Public sector

We’re a verified supplier to the public services sector, helping organisations in healthcare, education, and government.

Explore public sector IT services

Education

Helping schools and Multi-Academy Trusts harness technology’s transformative power to deliver the best possible learning experiences.

Explore education IT services

Healthcare

Providing healthcare organisations including NHS Trusts and GP Surgeries with secure, reliable IT networks and communication tools.

Explore healthcare IT services

Housing

We help Housing Associations with their IT networks and cyber security provisions, helping them operate efficiently and securely.

Explore housing IT services

Legal

Providing the legal sector with secure, reliable, cost-effective IT solutions that harness the latest digital technology.

Explore legal IT services

Commercial real estate

We deliver market-leading managed services with unbeatable SLAs to commercial landlords, building operators, and their customers.

Explore real estate IT services

Financial services

Helping the financial sector maintain and future-proof secure, efficient, and compliant IT operations, to support you through digital transformations.

Explore finance sector IT services

Manufacturing

Helping the manufacturing sector thrive in a busy, demanding environment by enhancing their IT networks with secure, reliable, cost-effective IT solutions.

Explore manufacturing sector IT services

Strategic Partners

At Wavenet we work with our customers to help them add services, expertise and value to their own customers.

Find out below how we are working with organisations in commercial real estate and flexible work space to deliver scalable, robust and secure networking and connectivity solutions to their tenants.

And how through our wholesale division, we are offering our diverse range of products and services for resale, allowing organisations to better retain and attract new, larger customers all underpinned by Wavenet's full support and expertise.

Commercial real estate and flexible space technology

We deliver market-leading managed services with unbeatable SLAs to commercial landlords, building operators, and their customers.

Wavenet Connected

Give your customers more with Wavenet wholesale

Provide your customers with more choice for minimal effort with Wavenet wholesale for technology dealers, resellers, or distributors looking to expand their portfolio.

Wholesale partners

Trusted Partners

Our exceptional network of partners

We deliver the ideal solutions for every scenario by expertly combining the best offerings from all the leading vendors.

All partners

Resource centre

Latest resources

Our latest news, insights, and case studies on communications technology and security.

All resources

What is IoT connectivity? A beginner's guide

IoT connectivity is the network infrastructure that lets Internet of Things (IoT) devices, sensors, meters, cameras, trackers and other connected equipment, send and receive data automatically, without anyone operating them directly. It's the invisible link between a physical device and the software that acts on its data, turning everyday equipment into smart, connected technology that delivers real-time insight and automation.

What is Mobile Device Management (MDM) and why is it important?

Mobile device management (MDM) is a solution that enables you to centrally manage, secure and support the smartphones, tablets and laptops used across your business. It allows you to provision devices, apply security policies, manage applications and remotely wipe devices if they're lost, stolen or when an employee leaves the organisation.

Are you ready to move on from legacy IT? Here's how Cloud migration actually works

If your team spends more time keeping ageing servers alive than building anything new, that's not a productivity problem. It's a legacy IT problem, and it's one more UK organisations are being forced to confront this year.

What is a virtual CISO and when do you need one?

Cyber threats are growing faster than most organisations can keep up with. Attacks are more sophisticated, regulations are tightening, and the expectation from customers, insurers, and regulators is that someone senior is accountable for security. For many organisations, the answer to that challenge is a Chief Information Security Officer but finding one, and affording one, are very different matters.

Why intelligent connectivity matters for business uptime

When the network goes down, everything downstream goes down with it: sales calls, card payments, cloud applications, remote workers, the lot. Recent research covered by Computer Weekly found that a third of UK businesses have lost up to £4 million in revenue because of network outages or poor connectivity, and separate analysis puts the total cost of fixed business connectivity outages to the UK economy at £17.6 billion a year.

How to plan a scalable UK network infrastructure

Most mid-sized UK organisations don't outgrow their network infrastructure overnight. It happens gradually: a new office, a shift to hybrid working, a fresh round of cloud applications, an acquisition. Each change adds a bit more load until, one day, the network that used to be invisible becomes the thing everyone's complaining about.

Company news

Wavenet achieves NCSC Assured Service Provider status for Cyber Resilience Audit

Wavenet, one of the UK’s leading managed service and security providers, today announced it has been assessed as meeting the NCSC standard and are now an Assured Service Provider for the NCSC Cyber Resilience Audit scheme. Cyber Resilience Audit (CRA) companies provide independent audits against defined cyber security standards, initially based on the Cyber Assessment Framework (CAF). This achievement reflects Wavenet’s continued investment in high-quality, standards-aligned cyber advisory and assurance services, enabling customers to assess and enhance their resilience against evolving cyber threats. The Cyber Resilience Audit (CRA) scheme, developed and assured by the UK’s National Cyber Security Centre (NCSC), provides organisations with an independent, structured evaluation of their cyber resilience against the NCSC Cyber Assessment Framework (CAF). It is widely adopted across sectors including government, critical national infrastructure, healthcare and financial services. By achieving Assured Service Provider status, Wavenet has demonstrated its capability to deliver CRA engagements to the rigorous standards required by the NCSC, providing customers with:

Wavenet strengthens cyber resilience offering with ColorTokens partnership

Wavenet has announced its new strategic partnership with ColorTokens, a leader in microsegmentation and breach containment. As one of the UK’s most trusted managed services and security providers, this collaboration marks a significant step in Wavenet’s mission to strengthen cyber resilience, helping organisations limit the impact of breaches by preventing ransomware and malware from spreading inside their networks. Through this partnership, Wavenet will deliver and support ColorTokens’ Xshield™ microsegmentation platform with a dedicated UK service wrap. Xshield enables organisations to apply granular controls across complex hybrid environments, improving visibility into how systems and applications communicate while restricting lateral movement if a threat gains access to the environment. Both Wavenet and ColorTokens support customers operating in complex, high-stakes environments where resilience, compliance and operational continuity are critical. By partnering together, the two trusted brands strengthen their proposition for organisations seeking to modernise segmentation in a way that is practical, scalable and aligned to Zero Trust principles. “Microsegmentation is one of the most effective ways to limit the blast radius of an attack, but it’s often been seen as too complex or too disruptive to implement,” said Steve Burden, Director of Network, Comms & Cyber Solutions at Wavenet. “By partnering with ColorTokens, we can bring customers proven Zero Trust microsegmentation technology that works alongside their existing security tools, wrapping it with the trusted UK delivery and ongoing support they expect from Wavenet.” The partnership is particularly significant for Wavenet as it expands its security and resilience strategy, helping customers address one of the most persistent challenges in modern cyber security: ransomware that spreads once it’s inside the environment. With improved visibility and the ability to roll out segmentation gradually and safely, customers can strengthen security controls without adding operational overhead or undertaking a disruptive, all-at-once transformation. “We’re thrilled to partner with Wavenet to bring comprehensive, leading microsegmentation to more organisations across the UK,” said Adrian Young, Head of Sales and Channel, EMEA at ColorTokens. “Breach readiness today means containing threats across every part of the environment, including IT, OT and IoT, and limiting the blast radius of an attack even as adversaries move faster and attacks become more automated. Together we’re helping customers strengthen resilience using the infrastructure they already have, without a disruptive rip-and-replace.” The solution can be provided as a fully managed service or deployed alongside existing security capabilities, supporting a 'work with what you have' approach rather than forcing a rip-and-replace. Wavenet remains committed to offering a broad portfolio of security solutions, with the ColorTokens partnership representing the next phase in delivering practical, scalable microsegmentation.

Wavenet invests £7.4M in AI-powered customer service transformation following significant growth

Wavenet has announced a major investment in AI-enabled customer service technologies as it continues to scale operations following significant customer growth across the business. Over the past 12 months, our support teams have handled more than 450,000 support cases and over 165,000 customer phone calls, reflecting both the growth of the business and the increasing demand for fast, high-quality support across increasingly complex technology environments. Following a period of significant expansion, we now support more than 22,000 organisations across the UK. In the last year alone, the business doubled turnover while maintaining a customer satisfaction score of 92%, highlighting the importance of investing in scalable service capabilities. To support this growth while maintaining the service standards our customers expect, we've signed a new three-year, £7.4 million agreement with ServiceNow, underpinning a major programme of investment in AI-powered service management capabilities. The investment includes the rollout this month of ServiceNow's Agentic AI capabilities, Now Assist, which will support faster and more intelligent customer support through automated fault triage, case summarisation and improved case management. The new capabilities are designed to reduce delays caused by cases moving between teams, provide engineers with better visibility of previous customer interactions and accelerate issue resolution times. Alongside this, a new AI-enabled contact centre platform powered by Zoom is bringing advanced call transcription, sentiment analysis and intelligent call routing to customer interactions. Initially, the platform will support customer experience teams and our 24/7 technical helpdesk operations across the UK and South Africa. The business is also simplifying its monitoring estate and enhancing endpoint management capabilities to give customers greater visibility, faster patching and stronger protection against emerging threats. As these platforms integrate more closely with ServiceNow, we expect AI-enabled capabilities to expand across additional services over time, further improving operational efficiency and customer outcomes. Antony Black, our Chief Revenue Officer, comments: “As our business has grown, we've never removed our focus on delivering exceptional service to our customers. Handling almost half a million support cases a year means we have to continue evolving how we operate and investing ahead of demand. "This investment is about using AI in the right way. By leveraging AI-powered service management and customer experience technologies, we can reduce the administrative burden on our teams and help customers get the support they need more rapidly. The result will be a smarter, more proactive support model that will continue to scale alongside our customers' ambitions." The investment forms part of our wider strategy to enhance customer experience, improve resolution times and provide more proactive support. It comes as organisations increasingly rely on managed service providers to support critical technology infrastructure and deliver operational resilience.

Wavenet - the UK’s most trusted managed service and security provider