Contact centre
Powerful contact centre solutions for happier customers and agents.
The hub of customer interactions
Give your agents and customers the best experience of your business with intelligent and intuitive technology. Transform your contact centre into a customer experience hub with all the data you need in a centralised place.
Whether you’re setting up from scratch, have a small contact centre, or manage multiple sites, we can help you with reliable technology that integrates with your infrastructure.
- Streamline your operations
- Enhance the agent experience for better job satisfaction, engagement, and retention
- Create faster, less repetitive customer experiences
- Automate transactional processes
- Communicate on multiple channels
- Reduce overstaffing and call-handling times
- Increase first-contact resolutions
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Integrated Customer Experience
Put your CRM at the heart of your contact centre. We’ll integrate our software with your existing web-based CRM for frictionless customer interactions.
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Unified Customer Experience
Let nothing slow you down with For ultimate simplicity, get all of the capabilities of our contact centre solution with a built-in CRM so you can manage everything from a single system.
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AI-Enabled Self-Service
Keep agents focused on complex customer interactions while AI takes care of simpler tasks. Programme your virtual assistant and plug it straight into your existing call centre software.
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GP Voice
Improve patient experience and simplify practice operations with the ultimate cloud-based telephony solution.
What our customers say
How businesses have transformed their operations with Wavenet.
“We chose Wavenet because they ticked all the boxes for us, delivering the right solution with a partnership approach that has provided a first-class service throughout.”
North West Ambulance Service
“From a customer perspective, this technology will deliver a greater choice around how and when customers contact us. A suite of analytical tools will allow us to effectively and continuously improve the service we provide.”
DVLA
"We know that our customers are in a safe pair of hands that we can trust with Wavenet, that’s important when building partnerships."
Chalkline
Resource centre
