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GP Voice

Improve patient experience and simplify practice operations with the ultimate cloud-based telephony solution

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The next generation of cloud communications 

Wavenet has been approved by the NHS “Better Purchasing Framework” as an accredited provider of advanced cloud-based GP telephone solutions.

GP voice is an affordable cloud-based telephony solution that allows GP practices to transition from legacy phone systems to a flexible and adaptable communication system that continually meets the demands of busy practices.  Offering the ideal combination of powerful, yet intuitive call handling and recording, automated appointment setting and a wealth of management information.

Contact our GP Voice specialists today on 0121 812 0171 or use the form opposite:

 

For further information please download the datasheet using the link below:

Request more information about our GP Voice system

Service overview

Key benefits 

GP Voice integrates seamlessly with existing clinical systems to provide real-time performance analytics, enabling primary care practices to be more data driven and make better informed decisions. The cloud-based telephony solution is implemented onsite and is easy to use, supports all internet browsers and integrates with softphones enabling employees to work off site if required. Full training of the new system is also delivered onsite to the entire team. Our ongoing licensing rates are also extremely competitive. 

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Simple to use interface

Simple to use with a simple admin portal that enables work from anywhere.

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Secure and scalable

Fully flexible and adaptable as GP practices grow and evolve as additional licenses can be added at any time.

Cost-effective

Competitive ongoing licensing rates

From only £11.50 Per User Per Month.

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Access anytime from anywhere

Practices become more resilient and flexible as the Smartphone apps enable remote, home and hub working. 

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Real time data and insights 

Real wall time dashboards and comprehensive reporting tools help manage workloads and practice efficiency. 

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Smooth Transition to the new system

Implemented onsite with comprehensive face to face training for the whole team.

Improved-productivity

Reduced operational costs & increased practice efficiencies 

Practice overall operating costs will be reduced as less time is spent on administrative tasks and calls.

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Improve patient experience

Reduced call waiting times with place in queue notifications. Gives patients the option to request a call back when they reach the front of the queue or a callback time that’s convenient to them.

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Unlimited inclusive calls to all UK mobiles & landlines  

Unlimited inclusive calls and unlimited inbound and outbound lines with no restrictions. 

Appointments & Notifications

Designed to help GP surgeries manage the demand for appointments and reduce the administrative burden on staff. Features include:

  • Easy to implement call flows unique to your practice requirements.
  • SMS reminders & automated messages with the ability to make instant changes to surgery messages and announcements including “no more appointments available today”.
  • IVR (interactive voice recognition) self-service functionality to enable patient self-management.
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Call Handling & Recording 

Advanced Receptionist console and call handling functionality providing essential call management support including:

  • Automated appointment setting.
  • Call recording and interaction history stored within the CRM.
  • Dynamic skills-based routing.
  • SmartQueuing – powerful automated call back system.
  • VIP and vulnerable patient routing.

Reporting and Analytics

A suite of intuitive management reporting tools that delivers a wealth of business intelligence, helping practice managers make better informed decisions, improve call flows and better patient engagement including:

  • Real time wallboards and live data.
  • Comprehensive reporting tools.
  • Full Integration with clinical systems EMIS and SystmOne.
  • Advanced features that meet the requirements of NHSE.
  • Predesigned continuity and disaster recovery plans.
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Supporting Digital Transformation across the healthcare sector

providers of telephony and communication services in the primary care sector Wavenet already supports over 800 NHS trusts and GP surgeries, maintaining vital links between staff and patients. Wavenet has been approved by the NHS “Better Purchasing Framework” as an accredited provider of advanced cloud-based GP telephone solutions. 

Transform your communication with patients and improve call handling, surgery efficiency and patient satisfaction with GP Voice from Wavenet. 

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