The PSTN switch-off marks a significant shift in telecommunications. It's a move from traditional landlines to digital solutions. This transition is set to transform how organisations communicate.
Scheduled for completion by 31 January 2027 in the UK, the switch-off is part of a global trend. It aims to modernise network infrastructure and enhance communication efficiency. Public sector organisations must prepare for this change.
The switch-off will impact traditional services, pushing businesses towards VoIP and other digital technologies. IT managers face the challenge of ensuring a smooth transition. They must assess current systems and plan for future needs.
Training teams on new technologies is crucial. It ensures continuity and leverages the benefits of modern communication. Embracing this change can lead to improved security and cost savings.
Understanding the PSTN switch-off is vital for IT managers. It helps them navigate the transition and seize opportunities for network modernisation.
Understanding the PSTN and why it’s being switched off
The Public Switched Telephone Network (PSTN) is a global system of interconnected voice networks. It connects traditional landlines and has been in use for decades. However, technological advancements have rendered it outdated.
The switch-off addresses the limitations of PSTN, such as inefficiency and high maintenance costs. Digital technologies offer faster, more reliable communication options. Transitioning away from PSTN supports modern connectivity needs.
Modern network infrastructure includes many benefits. These include:
- Enhanced data transmission capabilities.
- Improved integration with internet-based services.
- Greater flexibility and scalability.
The rise of internet-based services has changed telecommunication landscapes.
VoIP and other digital solutions are more aligned with today's communication demands. They support the increasing reliance on digital platforms.
Switching off PSTN is part of a necessary evolution. It aligns telecommunication networks with the digital age. IT managers should understand this transition's benefits for staying ahead of communication trends. Embracing network modernisation will better equip public sector organisations for future challenges and innovations.

Our interactive game lets you test your awareness (and your potential readiness) with a whistle-stop tour of a modern business environment. Can you identify all the systems and devices that will stop working when the PSTN waves goodbye? Spoiler: it’s harder than most players think.
Prove it to yourself (or set your mind at rest) in just 90 seconds...
Play game
Key dates: PSTN Switch-off 2027 and the UK timeline
The PSTN switch-off in the UK is a crucial milestone for network modernisation. This transition will conclude in 2027, with gradual steps leading up to the final cut-off. Awareness of key dates is vital for proper planning.
Openreach, a leading telecoms company, has defined a clear timeline. Preparations began in 2020, and the formal stop-sell of new PSTN services will roll out in stages. By 2025, the switch-off will affect all PSTN services, gearing for full transition by 2027.
Important dates include:
- 2020: Initial transition phase begins.
- 2023: Stop-sell of new lines in certain areas.
- 2025: Nationwide stop-sell enforced.
- 2027: Complete transition to digital networks.
These dates reflect a structured approach to modernisation. Organisations should adapt their strategies accordingly. Early preparation will facilitate a seamless transition to digital communication services.
What does the PSTN Switch-off mean for public sector organisations?
The PSTN switch-off carries significant implications for public sector organisations. These entities must evolve to remain operationally effective. The shift demands proactive adjustments.
Firstly, the transition requires organisations to replace traditional landlines. VoIP and other digital tools offer viable alternatives.
Migration to these technologies should be immediate.
Adaptation goes beyond technology changes. Staff training will be crucial. Teams must familiarise themselves with new communication tools. Upskilling ensures smooth day-to-day operations.
Key considerations include:
- Infrastructure assessment: Evaluate current capabilities.
- Technology investment: Purchase modern communication solutions.
- Staff training: Ensure proficiency with new systems.
- Ongoing support: Collaborate with service providers.
Consequently, embracing this transition enhances flexibility and innovation. Organisations can leverage modern tools to improve public service delivery. This step forward represents a strategic opportunity, not just a compliance requirement.
WLR and other services impacted by the Switch-off
The PSTN switch-off will also affect Wholesale Line Rental (WLR) services. WLR has allowed companies to rent phone lines from network providers.
This service will be phased out alongside traditional PSTN.
With the switch-off, many auxiliary services will need replacing. ISDN (Integrated Services Digital Network) and other legacy systems must transition. Modern alternatives offer greater efficiency and integration.
As public sector organisations prepare, they should identify affected services. A thorough review can guide the transition to suitable alternatives. Consider these steps:
- Evaluate current services: List affected technologies.
- Explore alternatives: Research replacements for outdated systems.
- Develop a transition plan: Ensure timely implementation of new services.
Network modernisation: opportunities and challenges
The PSTN switch-off marks a significant step in network modernisation. Modern networks support technologies like VoIP and digital services. This transition improves communication efficiency and capacity.
However, modernisation also presents challenges.
Many organisations face resource constraints during this transition. Balancing current operations with new implementations can be demanding.
To prepare effectively, organisations should focus on key areas:
- Assess current infrastructure: Evaluate current systems and identify gaps.
- Invest in training: Upskill teams in new technology.
- Plan for scalability: Ensure new systems can grow with organisational needs.
Strategic planning can transform challenges into opportunities. Modernising networks enhances both capability and security. Moving forward, organisations must prioritise these crucial steps.
Preparing for the transition: steps for IT managers
The PSTN switch-off necessitates careful planning. IT managers must act decisively to ensure a smooth transition. Preparation involves several key steps.
First, conduct a comprehensive infrastructure audit.
Identify components reliant on PSTN. Document systems needing updates or replacements.
Next, develop a transition timeline. A clear schedule helps manage resources efficiently. Coordinate closely with suppliers for timely deployment.
IT managers should also focus on staff readiness. Providing training on new digital communication tools is essential. An informed team minimises disruptions during the shift.
Here are crucial steps to prepare:
- Evaluate current systems: Identify outdated elements.
- Set a clear timeline: Organise stages for transition.
- Engage in employee training: Equip teams with necessary skills.
- Collaborate with suppliers: Secure support for seamless deployment.
Maintaining open communication with stakeholders is vital. Keep them informed of progress and challenges. This collaborative approach paves the way for successful modernisation.
How Wavenet can support your PSTN switch-off
Successfully navigating the PSTN switch-off requires more than replacing phone lines. Organisations need a clear migration strategy, the right digital technologies, and ongoing support to ensure continuity.
Wavenet offers a dedicated PSTN switch-off service designed to help organisations transition smoothly from legacy telephony to modern, IP-based communication. Our approach begins with a full assessment of existing infrastructure, identifying systems that rely on PSTN and recommending suitable alternatives such as VoIP and cloud-based voice solutions.
From planning and implementation through to training and ongoing support, we work alongside organisations to minimise disruption and future-proof communications. This ensures services remain reliable, secure, and scalable as the UK moves towards full PSTN retirement.
Cyber security considerations during the switch-off
With the PSTN switch-off, cyber security becomes a crucial focus. As networks modernise, safeguarding digital communication is paramount. Transitioning to new systems presents both opportunities and risks.
New communication technologies offer enhanced security features. IT managers must leverage these to protect sensitive data. Updating security protocols is essential for maintaining confidentiality and integrity.
Key cyber security considerations include:
- Implementing robust encryption: Protect data in transit.
- Updating security policies: Ensure they align with new technologies.
- Conducting regular risk assessments: Identify emerging threats.
Proactive planning ensures that security measures are both comprehensive and adaptive. By addressing vulnerabilities, organisations can secure their evolving infrastructure during and after the switch-off.
Conclusion: embracing the future of communication
The PSTN switch-off marks a turning point for telecommunications. Public sector organisations have a chance to harness new opportunities. By embracing digital solutions, they can lead the way in modern communication.
Preparing for this transition is crucial. IT managers must act decisively, focusing on modernisation and cybersecurity. As the world moves towards a digital-first approach, readiness will drive success and resilience in the face of change.
Further content:
PSTN Switch-off guide for healthcare organisations
PSTN Switch-off guide for retail organisations