Posts by Wavenet

What does Awaab's Law mean and why does it matter? Damp and mould aren’t just inconvenient maintenance problems - they’re serious risks to tenant health, regulatory compliance, and the reputation of housing providers. Nearly 1 in 7 social homes in England failed to meet the Decent Homes Standard in 2023¹. On top of that, the NHS is estimated to spend £1.4 billion a year treating health issues related to cold, damp housing². And yet, more than half of tenants experiencing condensation, damp or mould don’t report it. Often, they don’t recognise the early signs, or they simply don’t believe they’ll be taken seriously. This silence leaves landlords in the dark and turns small, fixable issues into expensive, high-risk problems. The tragic death of Awaab Ishak in 2020 brought national attention to the dangers of mould in social housing. In response, Awaab’s Law was introduced in 2023, significantly raising the bar for housing providers. Under the new legislation, social landlords must investigate hazards like damp and mould within 14 days, begin necessary repairs within 7 days, and complete the work within 21 days. This has turned what was once a service expectation into a legal requirement. But with so many issues going unreported, housing providers are left vulnerable. Failing to detect or act on early signs doesn’t just put tenants at risk—it can now result in legal and reputational consequences. The challenge: strained teams & outdated systems Most housing providers care deeply about tenant safety. The problem isn’t willingness—it’s capacity. Maintenance teams, IT departments, and customer contact centres are already stretched thin. Spotting early-stage issues requires tools they simply don’t have. Traditional, manual inspections are expensive and slow. Reactive workflows leave little room to get ahead of problems. And despite growing demand for proactive service, only 13% of customers actually receive it. The systems many teams rely on today are fragmented, outdated, and not fit for the pressures of a post-Awaab world. The solution: Active Assessor by 8x8

Getting your construction business ready for the PSTN switch-off

What is the PSTN switch-off? The impending PSTN (Public Switched Telephone Network) switch-off isn’t just about replacing traditional lines. It’s a seismic shift that impacts far more than most realise – and if you’re not prepared, it could cost your business dearly. Most companies are aware that traditional analogue lines and ISDN systems for calls and broadband are being phased out by January 2027. But what many don’t see is the vast ripple effect of this transition – touching everything from lifts to life-critical systems, cash machines, and even traffic lights. What does the PSTN switch-off mean in simple terms? When it comes to the PSTN switch-off, it’s easy to think that it is just about phone lines. But the truth is, it’s much more complex. Here is what’s at stake: Life-saving systems: fire alarms, major medical and safety devices, emergency alarms in care homes, emergency pendants, telemetry services monitoring boiler rooms, dams, sluice gates, and substations. Public infrastructure: traffic lights, bus stops, speed cameras, and traffic management systems. Business-critical devices: PDQ and payment terminals, ATMS, CCTV, video surveillance, door entry, security systems, and remote access points. Transport & emergency services: roadside AA/RAC recovery alerts and devices, and emergency phone lines in hazardous environments. Telecommunications & internet: leased lines, private networking facilities, dial-up lines, broadband DSL services, and international leased lines. Community & public services: emergency teams and vehicles, payphones, modems, industrial control, public alerts, and more. If every one of these vital systems suddenly loses connectivity – chaos, downtime, and danger could follow. The possible business impact of the PSTN switch-off could be financial losses, public safety risks and erosion of customer trust. The PSTN switch-off is a vital business resilience issue – the time to act is now Unlike many providers who may focus on the obvious, we see what others miss. Our team dives beneath the surface, examining your entire network ecosystem to identify what’s at risk when the PSTN switches off. We have mapped out the hidden web of critical systems that rely on legacy infrastructure – and yes, we’ve prepared solutions for each one. Check out our iceberg infographic to see a quick glance of the PSTN switch-off picture. The switch-off is just the tip of the iceberg. Without planning, your operations could face catastrophic disruption. Don’t let your business be caught unaware. Reach out today for an in-depth assessment, and explore solutions tailored to your critical systems. Because when it comes to the PSTN switch-off, we see beyond the iceberg – and help your business stay afloat. Download the iceberg infographic here Download now

Preparing your business for the WLR switch-off and ensuring a smooth transition Most businesses currently rely on traditional analogue lines, ISDN, or broadband connected through Wholesale Line Rental (WLR) – the infrastructure powering your calls, data, security systems, and more. But the truth is, the WLR switch-off is on the horizon – and it’s affecting businesses in ways they might not be expecting. It’s not just about telephony! Do you really know what your WLR lines are powering? And what your options are? The countdown is on - Openreach’s deadline to shut down traditional analogue phone lines, ISDN, broadband, and other vital WLR-connected services is January 2027 (or even sooner). If you’re not fully prepared, your business could face serious disruption: Your phones may stop ringing, cutting off essential customer contact Lifts and critical facilities could cease functioning Broadband and internet services might go offline unexpectedly Your customers’ access to your services could be lost What exactly are your WLR lines powering? Many businesses don’t realise just how much relies on their existing WLR lines and traditional networks. The PSTN and WLR include more than just voice calls; they power card payment terminals, security alarms, lift controls, entry systems, CCTV, emergency systems, and many other critical business operations. Without a clear understanding of which lines are used for what, you risk missing vital services during the switch-over. Managing large estates or multiple sites makes this even trickier – you may be unaware of what lines you have, what they’re used for, where they’re located, or what they are connected to, creating a significant business risk. What do you do when landlines go digital? Don’t wait until disruption strikes. The earlier you identify your current setup and plan your migration, the smoother and more secure your transition will be. Download our free WLR Audit Factsheet – a straightforward guide to show you how we can help. Stay ahead of the clock. Take control now to ensure your business’s ongoing communications and critical services remain unaffected. Visit wavenet.co.uk/pstn-switch-off  for more information.  Download the WLR Audit Factsheet here Download now

The WLR switch-off roadmap The countdown has begun – are you prepared? The WLF (Wholesale Line Rental) switch-off is already underway, and by January 2027, all traditional PSTN and ISDN lines will be switched off. Doing nothing isn’t an option anymore. Without action, your vital communications could face disruption, affecting your business operations and customer service. Why act now for the WLR switch-off? This isn’t just a technical upgrade – it’s a chance to transform your communication infrastructure into a reliable, feature-rich, all-IP network. Moving to an all-IP network unlocks better reliability, feature-rich communication, and future-proof capabilities that keep your business connected and competitive in a digital-first world. Your WLR switch-off migration journey starts here Switching to an all-IP solution is easier than you think. We help you assess your current setup and craft a tailored plan for a smooth, seamless migration. Options include: FTTP & SOGEA: Super-fast dedicated internet for unbeatable connectivity IP Voice & Hosted Voice: Flexible, scalable telephony solutions for modern communication UC Applications: Boost collaboration across your team, anywhere, anytime SIP Trunking: Cost-effective, reliable connectivity that scales with your needs Future-proof your business today Migrating early minimises disruption and unlocks new operational efficiencies. An all-IP network offers smoother communication, advanced features, and easier management, so you stay ahead in today’s digital economy. Be prepared for the WLR switch-off Ready to make the switch? We’ve got the perfect resource to help you stay ahead: our visual quick guide on the Openreach switch-off schedule. It’s a simple, clear, and easy-to-follow overview that helps you understand the timeline and plan your migration effectively. Download the WLR Switch-off Guide now and get your WLR migration plan on track. Be proactive and secure your business’s future communications today! Visit wavenet.co.uk/pstn-switch-off for more information. Download your WLR Switch-off Guide here Download here

Preparing healthcare organisations for the PSTN switch-off

PSTN switch-off for retail organisations A groundbreaking change in UK business communications is happening, and it’s heading straight for retail stores like yours! The PSTN (Public Switched Telephone Network) switch-off – the planned phase-out of traditional phone lines – is the most significant technological shift in the UK in three decades. Are you prepared to adapt? Here’s everything retail businesses need to know to stay connected, without disruption to daily operations, and futureproof their organisation. What is the PSTN switch-off and why should retailers care? Since 2023, BT and other UK telecom providers have been ceasing the sale of legacy communication services like conventional phone lines, ISDN, and analogue lines. But the full PSTN switch-off is scheduled for January 2027 – meaning your landlines, broadband, and connected devices will soon need to migrate to new, digital technology. For retail stores and other enterprises, the biggest change in UK telecoms history impacts everything from your EPoS systems and card payment machines to emergency alarms, lifts, door entry systems, and beyond. Many of these critical systems still rely on legacy analogue or ISDN connections, which will be no longer supported. And here’s the thing: it’s easy to overlook how many devices depend on old PSTN lines. But disruption to these systems could seriously impact your day-to-day retail operations. Why is the PSTN switch-off a critical change for retail organisations? Traditional PSTN lines and ISDN connections are being phased out, replaced by fibre-based ‘all IP’ technology. The PSTN switch-off will impact all devices and services depending on analogue or ISDN connectivity – and many retailers rely heavily on these. From cash registers and payment terminals to emergency systems, reliance on outdated tech leaves your store vulnerable during the UK PSTN switch-off or service outages. This is the biggest technological upgrade in retail communications history – and if you don’t prepare, you risk interrupted service, costly downtime, and compliance issues. How can retailers prepare for the PSTN transition? One of the most important steps you can take is partnering with a trusted, experienced telecom provider who understands the unique needs of retail businesses. The right partner will guide you through every stage of the PSTN migration – without you having to worry about complicated technical details or unexpected outages. Why a trusted, experienced provider matters for help with the PSTN switch off During this major switch, relying on an expert ensures your retail store remains fully operational, your critical systems stay online, and you’re ahead of the game. A good provider will: Conduct a thorough local audit of all your systems, alarms, and devices that depend on legacy lines – identifying what needs to change without interrupting your daily business. Design a tailored migration plan that fits your retail schedule, minimising downtime during busy periods. Handle all the technical work – from installing fibre connections to configuring new IP-based systems – so you don’t have to lift a finger. Keep you informed, providing clear communications and guidance throughout the process. Offer ongoing support and training so your staff are confident in using the new systems. How to choose the right partner for the PSTN switch-off Look for a provider that has extensive experience working with retail businesses and understands their specific challenges. They should be able to deliver a smooth migration, helping you avoid service interference, unnecessary costs, and compliance issues. Act now Ready to switch? Download our Step-by-Step PSTN Switch-off Planning Tool Don’t wait until the last minute! To make sure you’re prepared and protected, download our free Step-by-Step PSTN Switch-off Planning Tool. This practical, easy-to- understand guide will walk you through everything you need to do, including replacement options. Take control now, stay connected and make your retail business future-ready – without the hassle, and with confidence. Visit wavenet.co.uk/pstn-switch-off for more information. Download your PSTN switch-off planning tool here Download here

Preparing your business for the PSTN switch-off and ensuring a smooth transition The UK’s PSTN switch-off is happening, and the deadline is January 2027 – and it’s poised to change everything for businesses. If you’re wondering what it means for you or how to prepare, our PSTN switch-off step-by-step guide is your essential playbook. Early action means fewer surprises, smarter investments, and new growth avenues. Why UK businesses must act now for the PSTN switch-off This isn’t just a tech upgrade – it’s a strategic leap forward. Our guide walks you through a simple audit of your current systems, showing you which parts need modern solutions. The sooner you act, the faster you’ll benefit from scalable, cost-saving alternatives like SIP trunking and fibre-based services. Discover your future communication technologies Say goodbye to outdated PSTN lines. Modern solutions such as SIP over full-fibre networks and flexible voice replacements put you in control – scaling easily, reducing costs, and boosting reliability. For smaller setups, select voice replacements make migration simple without overhauling your entire system. Why SOGEA is your future-proof solution Migrating to SOGEA (Single Order Generic Ethernet Access) is vital for staying connected during this change. Our step-by-step plan covers everything from managing the migration to avoiding pitfalls, giving you a frictionless, future-ready connection. Download your essential PSTN switch-off planning guide This isn’t just a PDF – it’s your business continuity toolbox. Inside, you’ll find easy-to-understand checklists, actionable solutions, and practical migration strategies to: Pinpoint which systems need upgrading Choose the right successor technology Create a tailored migration strategy Switch easily with minimal disruption Act now to stay connected, competitive, and compliant during this crucial transition. Your future communications start here! Visit wavenet.co.uk/pstn-switch-off for more information. Download the full PSTN switch-off planning tool here Download now

Cyber threats are evolving faster than most organisations can keep up. Between new attack techniques, expanding digital estates, and the cyber skills shortage, even well-equipped IT teams are struggling to stay ahead. It’s no longer enough to tick compliance boxes or to simply deploy the latest tools. Real security starts with asking the right questions and acting on the answers. That’s why we’ve created Boardroom vs Breach, a 20-question self-assessment designed to help IT leaders and those responsible for cyber-security take a clear-eyed look at your current security posture, highlight blind spots, and spark critical conversations at board level. Why this matters The cost of a cyber breach isn’t just downtime – it’s trust, reputation, compliance fines, and lost revenue. Yet many companies don’t know if their defences are actually up to the task – do you? These 20 questions aren’t about theory; they reflect real-world weak points that we see every day. If you can’t answer them confidently, we can help. The 20 questions you need to answer Visibility & monitoring Do you have complete visibility of your IT assets? What visibility do you have into incidents and events across your infrastructure? How do you manage your security tooling? How many different tools are you running — and are they working together? Are your systems and endpoints patched regularly? Our advice: Gaining complete visibility starts with consolidating event data, automating alerts, and ensuring continuous oversight across your entire estate. Take a look at: Security Information and Event Management Vulnerability Management Managed Detection and Response Threat detection & response What happens if an incident occurs after hours? How do you find out? Who responds? When was your last penetration test? How regularly do you conduct them? What protections are in place for endpoints, email, and networks? What level of visibility do you have into potential breaches? Do you work with a partner that offers 24/7/365 response and real-world support? Our advice: Improve threat visibility and reduce response times by combining real-time monitoring with expert-led incident analysis and containment. Take a look at: 24/7/365 Managed Detection and Response Incident Response Retainers Penetration Testing and Red Teaming Cloud & modern IT risk Do you use public cloud services? Are you confident in how they’re secured? How do you manage and secure user devices remotely? What vendors are you currently relying on — and are they right for your risk profile? How do you secure your network beyond the firewall? Our advice: Extend visibility beyond the traditional perimeter by applying cloud-native monitoring, endpoint telemetry, and policy-based access control. Take a look at: Cloud Security Assessments Secure Access Service Edge (SASE) Endpoint Detection and Response (EDR) People, process & planning How are your users trained to detect attacks such as phishing? Do you have access to expert help in a crisis? What cyber expertise exists in-house — is there a dedicated security leader? How do you create a positive security culture, not just rules? What threats are most relevant to your industry? Are you meeting required regulations and compliance standards? Our advice: Build better situational awareness by aligning people and processes with continuous monitoring and clearly defined escalation paths. Take a look at: Security Awareness Training Virtual CISO Services Compliance and Risk Consulting And a bonus question, with potentially the most worrying answer of all… What would a breach cost your business — financially and operationally? Putting it all together While individual solutions can address specific security challenges, working with a trusted managed services and security partner ensures cohesive, round-the-clock support across every aspect of your cyber security posture — delivering greater efficiency, resilience, and long-term value. We work with IT and security leaders across all sectors to assess risk, build resilient cyber strategies, and deliver comprehensive protection that scales with your business. From real-world penetration testing to 24/7/365 threat detection, cloud security, and expert consultancy, we’re your trusted partner in securing the ‘now’ — and preparing for what’s next. Don’t wait for a breach to find your weak spot. Find out more about our cyber security services. Cyber security services Talk to us