Posts by Wavenet

Customer expectations have surged in 2026. People now expect instant, always‑on, personalised support across every channel they use - and traditional on‑premise systems can no longer keep up. This is where Contact Centre as a Service (CCaaS) becomes essential.

Making sense of Microsoft 365 renewal changes and AI agents

Fast, reliable internet connectivity is no longer a luxury for UK organisations - it’s a foundational requirement for productivity, communication, and digital transformation. As businesses of all sizes increasingly rely on cloud services, VoIP, collaboration platforms and real-time operations, understanding how much internet speed your organisation needs in 2026 is crucial.

Looking to modernise your organisation's capabilities? We share the latest developments across Microsoft Copilot, Microsoft 365 licensing, and our Modern Workplace services, in our latest Modern Work and AI update. This session is designed to help you get more value from your partnership with Wavenet and from the Microsoft tools in your portfolio.

Key Microsoft 365 changes for enterprise organisations

From 26th April 2026, a significant update to the Cyber Essentials scheme known as the Danzell update will come into effect. While the standard remains a vital benchmark for cyber hygiene, the update introduces stricter controls, deeper validation, and greater clarity in how requirements must be demonstrated.

Passwords remain one of the most common entry points for cyber attacks. Despite advances in authentication technologies, compromised credentials continue to play a major role in data breaches, ransomware incidents, and account takeovers. This article explains what you can do to help, and includes the top 10 tips for creating secure passwords and a password strength checker so this page can be shared with your users to help them understand and adopt good practices.

The UK education sector is experiencing one of the most challenging cyber and IT landscapes in its history. Schools, colleges, academies, Multi-Academy Trusts (MATs), and universities are more digitally connected than ever, but this dependency exposes them to escalating cyber risks, operational disruption, and increasing pressure on already-stretched IT teams.

The UK is undergoing a major digital upgrade as full‑fibre broadband rapidly replaces ageing copper networks. Openreach aims to reach 25 million premises by 2026, bringing faster, more reliable connectivity to businesses nationwide.