Wavenet has been awarded the 8x8 Resell Partner of the Year 2025 Award and the Contact Centre Partner of the Year 2025 Award.
With integrated contact centre, voice, video, chat, and API solutions, 8x8 uses one united platform to elevate the employee and customer experience from start to finish.
Exceptional customer experience and agent engagement
Quality communication via a single app
Engage customers at scale with SMS, voice, chat apps, and video APIs
Easily connect with popular AI, business, and CRM apps for problem-free productivity
By analysing and unifying patterns and trends, customer experience analytics help businesses gain actionable insights into the customer journey to help them improve self-service, identify areas for improvement and boost loyalty.
Features and benefits
Proactively identify the root cause of problems
Improve CSAT by analysing customer feedback and addressing problem areas
Ensure effective IVR paths that resolve enquiries without agents
Enhance customer experience through advanced searches
Improve customer retention
Intelligent Customer Assistant (ICA) allows businesses to offer their customers the convenience of AI-powered customer service, quickly resolving routine and common enquiries while freeing up human agents to tackle more complicated issues.
With customisable dashboards and the ability to connect to 25+ channels, ICA lets customers make contact in a way that works for them – improving their experience and increasing trust.
Features and benefits
24/7 availability
End-to-end automation that offers faster resolution with personalised engagement
Minimal maintenance costs with simple admin tools
Powerful analytics that provide performance insights and recommendations
50+ out-of-the-box integrations for fast and easy set-up
Enables agents to work on more impactful interactions
Wavenet, a wireless partner of 8x8 in the UK, has been awarded Resell Partner of the Year 2025 and Contact Centre of the Year 2025. This recognition is for our performance, impact, and commitment to delivering innovation and value across the 8x8 platform. Together, we're not just connecting systems - we're defining how organisations engage with people.
8x8, a 2022 Gartner Magic Quadrant Leader, delivers industry-leading business communications that keep teams and customers connected no matter where they are.
By integrating voice, video, chat, contact centre capabilities and enterprise-class APIs into a single platform, 8x8’s patented technology provides reliable, hyper-secure communications that help organisations stay ready, responsive and resilient.
Key benefits:
Wavenet and 8x8 are propelling business performance and delivering standout customer experiences.