8x8 is a leading provider of Voice over IP products, specialising in end-to-end contact centres and communications solutions across the public sector and a range of other industries. 

With a unified platform for contact centre, business phone, video and chat, 8x8 enables organisations of all sizes to provide enhanced customer experiences and empower their employees. 

Seamless, smart and secure 

8x8’s customised, customer-centric solutions cater to the unique needs of all businesses, helping companies connect and grow on a platform they can trust. 

  • Seamlessly connect every workflow by supercharging apps such as Microsoft Teams and Salesforce  

  • Make smart decisions with integrated analytics  

  • Unrivalled uptime  

  • Available anytime, anywhere with 35+ data centres 

  • Enhanced cyber security with end-to-end encryption  

Watch our video to find out how we helped Clothes2order to increase efficiency and save costs with an 8x8 solutions from Wavenet.

Empowered by integration 

With integrated contact centre, voice, video, chat, and API solutions, 8x8 uses one united platform to elevate the employee and customer experience from start to finish. 


Contact centre

Exceptional customer experience and agent engagement


Unified communications

Quality communication via a single app


Communication APIs

Engage customers at scale with SMS, voice, chat apps, and video APIs



Easily connect with popular AI, business, and CRM apps for problem-free productivity

8x8 solutions 

Customer experience analytics 

By analysing and unifying patterns and trends, customer experience analytics help businesses gain actionable insights into the customer journey to help them improve self-service, identify areas for improvement and boost loyalty. 

Features and benefits 

  • Proactively identify the root cause of problems  

  • Improve CSAT by analysing customer feedback and addressing problem areas 

  • Ensure effective IVR paths that resolve enquiries without agents 

  • Enhance customer experience through advanced searches 

  • Improve customer retention  

Intelligent customer experience 

Intelligent Customer Assistant (ICA) allows businesses to offer their customers the convenience of AI-powered customer service, quickly resolving routine and common enquiries while freeing up human agents to tackle more complicated issues. 

With customisable dashboards and the ability to connect to 25+ channels, ICA lets customers make contact in a way that works for them – improving their experience and increasing trust. 

Features and benefits 

  • 24/7 availability 

  • End-to-end automation that offers faster resolution with personalised engagement  

  • Minimal maintenance costs with simple admin tools  

  • Powerful analytics that provide performance insights and recommendations  

  • 50+ out-of-the-box integrations for fast and easy set-up  

  • Enables agents to work on more impactful interactions 

Person using mobile phone while on a laptop.
Shot of call centre agents working in an office.

Why 8x8? 

As a 2022 Gartner Magic Quadrant Leader, 8x8 offers industry-leading business communications solutions that keep people connected, wherever they are in the world. 

By integrating voice, video, chat, contact centres and enterprise-class API solutions into a single platform, 8x8’s patented technology provides organisations with reliable, hyper-secure communications that help them stay ready, responsive and resilient. 

  • One global, secure, reliable cloud communications platform 

  • 99.999% uptime SLA for a consistent user experience 

  • Global productivity and connectivity, with a presence across 55+ countries 

  • 35+ public and private data centres 

  • 24/7 support 

  • Trusted by over 3 million business users


How can we help?

Wavenet empowers organisations by uniting their technology, networking and data, providing seamless communications and innovative solutions that are supported by the latest security features. We are perfectly placed to deliver a service you can trust. Read our case studies to find out more about our recent work in this area. 

Unifying customer communications with industry-leading solutions

Wavenet, in partnership with 8x8 products, helps organisations get the most out of their business communications. By bringing customer experience and employee experience under one single communication platform, 8x8 provides a unified solution that offers enhanced safety, greater agility and improved services for citizens across the public sector and beyond.  

Speak to us today to find out more about how Wavenet can help provide you with access to leading business communications products and services.