Is your NHS trust leveraging your Microsoft 365 investment?

As a leading managed service provider (MSP) we understand that for the NHS and other public healthcare organisations the deployment of Microsoft 365 is unique. Our Microsoft 365 Management services include all the core functionality you’d expect covering Office, EMS and Windows Enterprise but also includes your specific NHS configurations and processes such as TANSync, Hybrid Identities, Single Sign On (SSO) and the NHS joiners movers and leavers process (JML) with its linkage to NHS Mail and the Electronic Staff Record (ESR).

We currently manage Microsoft 365 for over 20,000 active users within the public healthcare sector. This includes users on both central tenants and private trust tenants.

Microsoft 365 is widely used within NHS trusts to streamline your operations, automate tasks, ensure regulatory compliance, secure and maintain your IT and network infrastructure, and even enhance your patients’ experiences.

However, the central investment in Microsoft 365 is not always being used to its full potential. Those who start off with a full and successful deployment often find the benefits fall by the wayside unless they have the resources to dedicate to its ongoing management.

Through diligent in-house management of your Microsoft 365 environment, or by utilising our expert Microsoft 365 management services, you can leverage all the tools and functionality to their fullest capacity.

Merely acquiring Microsoft 365 is not enough to reap its full benefits.

The complexity, rapid update cadence and interdependencies of the linked products in Microsoft 365 require time and expertise to manage, and even more time and expertise to secure – and this is all important when it comes to keeping Microsoft 365 optimised for staff to reap the benefits fully.

Many healthcare organisations have invested in Microsoft 365 to enhance their operations. However, the extent to which all features are utilised can vary significantly based on factors like training, infrastructure, and specific organisational needs.

Let’s explore the 10 key advantages of investing in our Microsoft 365 management services to make this a reality:

Proactive security measures: With 81% of UK healthcare organisations having experienced a ransomware attack in the last 12 months¹, now is the time to ensure your critical patient information is kept secure with our Microsoft 365 management service you can implement proactive security measures to safeguard your data and infrastructure. This includes setting up multi-factor authentication, data encryption, threat detection, and regular security audits to identify and mitigate potential risks, ensure regulatory adherence, and operational efficiency.
Comprehensive setup and configuration: Alleviate the need to complete repetitive manual tasks with ease by automating everyday processes such as appointment scheduling, patient follow-ups, and data entry. Our Microsoft 365 management services incorporate end-to-end expertise from skilled engineers throughout the UK, who handle the setup and configuration of your Microsoft 365 environment, leveraging advanced features and technologies. This to ensures it’s tailored to your specific requirements, saving you time and resources so you can focus on what truly matters, your patients.
Ongoing maintenance and updates: With our management services, you can rest assured that your Microsoft 365 environment is kept up to date with the latest features, security patches, and bug fixes, keeping your confidential patient information safe and secure. Using best practices, we handle all maintenance and updates, allowing you to focus on delivering first-class patient care without worrying about system downtime or vulnerabilities.
User training and support: To maximise staff and ease of use, our Microsoft 365 management provides comprehensive training and support services. This ensures that your staff have the knowledge and skills to leverage Microsoft 365 effectively and to assist patients who may require support, whether it’s accessing services online, using new features or troubleshooting issues.
Customised solutions and integrations: Every healthcare organisation has a unique make up of departments, ways of working and requirements that relate to that trust, and our Microsoft 365 service can develop customised solutions and integrations to address your specific needs and meet your challenges. Whether it’s building custom apps, integrating third-party tools, or creating automated workflows, we can tailor Microsoft 365 to align with your business objectives and processes.
Cost optimisation and licensing management: Implementing and managing Microsoft 365 can be complex and costly, if not done correctly. Implementing Wavenet optimisation tooling for your Microsoft estate provides you with optimised licensing, reduced infrastructure costs, predictable monthly costs and improved operational efficiency.
24/7/365 monitoring and support: With round-the-clock monitoring and support services, our Microsoft 365 management can quickly identify and resolve any issues that may arise within your Microsoft 365 environment, such as a security or data breach that could have disastrous consequences. This minimises downtime, enhances system reliability, and ensures that your organisation always remains productive.
Scalability and flexibility: As your organisation evolves, so do your needs for Microsoft 365 management. We can scale and adapt to accommodate changing requirements, such as busier periods around the festive season. This can include adding new users, expanding storage capacity, or integrating additional services seamlessly.
Strategic guidance and road mapping: Beyond day-to-day management, our customer design authority (CDA) team will offer strategic guidance and roadmap planning for your Microsoft 365 deployment. This will help you identify long-term goals, assess technology trends, and develop a roadmap to align to your objectives.
Peace of mind and time savings: Ultimately, partnering with us for your Microsoft 365 management gives you peace of mind, knowing that your Microsoft 365 environment is secure in expert hands and is meeting compliance standards with ease. It also frees up valuable staff time and resources that can be delivering critical patient care.