How Wavenet can transform your housing associations' communication

21/11/23 Wavenet
Video call on a laptop.

Transforming the way Housing Associations communicate with people.

Amid these testing times, housing associations are pooling resources, and maintaining a flow of clear and accurate information to their communities, stakeholders and staff. However, some organisations still use traditional contact centre and communication tools, which restrict staff working from home or remotely effectively. Increased inbound calls have also resulted in long wait times, impacting service delivery. 8x8 Cloud communications technology helps thinly-stretched organisations to ensure seamless business continuity while offering a blueprint for future business resilience and agility.

Practical examples for Housing Associations

Debt collection and Revenue management

Communicate with your residents using their preferred method of communication to improve engagement rates.

Reminders and notifications
  • Automated reminders: send a notification when payment is due via text, WhatsApp, Facebook Messenger and many more social media platforms.
  • Payment received notifications: ensure your residents are notified when payments are processed.
  • Real-time updates: live alerts to flag the status of an account.

Live Video Support

From wellbeing check-ins to reporting repairs our Video Interaction API lets you be there, even when you can’t. Live support with the click of a link.

No More “Wasted” Repair Trips

With our video API, problems can be diagnosed or solved remotely to streamline processes and create efficiencies, so your repair and maintenance operatives are focused on completing the jobs they have been allocated.

Solve Issues Faster

Interact with people in real-time. Whether an expert is advising a repair operative or an outreach working is checking in, our Live Video Interaction tool lets repair and maintenance operatives, and customer support staff solve issues the moment residents need help.

Live Video Benefits
  • Remote Support - Improve satisfaction scores, decrease costs, and provide better support to field agents.
  • Repairs - Resolve issues faster by seeing the damage, reduce resource costs and virtually onboard new residents.
  • Improve Engagement - Walk residents through documents, encourage users to self-service, and build trust.
  • Social support - Decrease walk-ins with live video consultations and remote monitoring of the progress.

SMS reminders and notifications

Reinvent the way your residents engage with your organisation by leveraging our SMS service to send and receive messages in minutes. There are two ways to start using the 8x8 SMS service – either through our API or with our web based Campaign Manager.

SMS in action

All of the following become easy with the 8x8 platform:

  • Appointment notifications: ensure your residents ready for an appointment.
  • Customer feedback: make it easy for residents to confirm appointments or provide feedback.
  • One-Time Passwords (OTP): enhance data security by sending customers an OTP to authenticate their access to online apps.
  • Real-time updates: send repair status updates or the latest local information.
SMS Benefits
  • Intelligent message routing automatically selects the best SMS routes to improve delivery rates.
  • Auto adaptation adapts messages, phone numbers, and Sender ID formats to ensure successful delivery.
  • Send 1-way or 2-way individual and bulk SMS messages quickly and easily, anywhere in the world.
  • Advanced reporting and analytics: track your SMS performance expenditure and delivery receipts for all messages.
  • Easy integration.
  • Send messages from your company name with custom sender ID.

 Wavenet, in partnership with 8x8 is here to help bring voice, video, chat and contact centre communication together.

Contact us to discuss how we can support your organisation here.

Unified Communications & Voice, Housing

Latest blogs

See all posts
ransomware
Top ransomware protection tips for everyone

Secure your personal data We are all personally, ransomware targets, so we're taking the time to offer some top tips, that each and every one of us can follow to protect our personal data from a ransomware attack. Imagine turning on your computer to find a startling message: all your files - family photos, tax documents, everything - are locked. You cannot open a single one. To get them back, a stranger on the internet is demanding hundreds of pounds. This isn’t a scene from a movie; it’s a real and increasingly common threat called ransomware.

Read more
sd-wan
SD-WAN benefits for education: enhance school, college and university networks

Online learning platforms, cloud-based applications, virtual classrooms, and bandwidth-heavy multimedia resources have become essential to modern education. As these demands grow, many institutions are turning to SD‑WAN (Software-Defined Wide Area Networking) to support their digital transformation.

Read more
it in education
Best IT support for schools: enhance education

The right IT support services help schools and colleges operate smoothly, prevent downtime, and enhance the overall learning experience. This guide breaks down the most effective IT solutions for educational institutions and explains how to choose the right IT partner. Why IT support is essential in modern education Schools and colleges depend on technologies such as cloud platforms, WiFi networks, learning management systems (LMS), and safeguarding tools. Without strong IT support, everyday learning can easily be disrupted. High‑quality IT support ensures: Consistent uptime for learning platforms Secure protection for student and staff data Smooth operation of classroom hardware Reliable connectivity across campus A strategic roadmap for future IT improvements Top IT support services for schools and colleges 1. Managed IT support Managed IT support gives schools access to a fully equipped technical team without needing an in‑house department. Typical features include: 24/7 help desk Device and server management Cyber security monitoring Backup and disaster recovery Software updates and patch management This approach reduces costs, increases system reliability, and frees educators to focus on learning—not technical issues. 2. Student technology support Students rely on devices and online platforms every day. Student tech support ensures they can access lessons without interruption. Common services include: Device troubleshooting (laptops, tablets, Chromebooks) Login and password resets Connectivity support Assistance with online learning platforms Safety filtering guidance This support is especially vital in hybrid or remote learning environments. 3. Classroom technology solutions Modern classrooms need fully supported and integrated digital tools. Classroom IT solutions typically include: Interactive whiteboards Projectors and AV systems Classroom management software WiFi optimisation Digital collaboration tools These technologies make lessons more engaging and interactive. 4. Microsoft education support Microsoft remains one of the most widely used platforms in schools. Supporting these tools effectively helps ensure seamless digital learning. Key areas include: Office 365 management Teams for Education Intune device management Azure cloud services Identity and access management 5. Microsoft education training Empower your teaching and facilitate innovative learning for your students with Microsoft education training. Key areas include: Microsoft 365 Education Tools Training Microsoft's Showcase School Programme How to choose the right IT support provider When evaluating IT support services, schools should consider: Budget and funding constraints Current IT infrastructure Scalability needs Security and compliance requirements Provider’s education-sector experience Availability of both remote and on‑site support Choosing a specialist with education experience ensures better safeguarding compliance, user-friendly solutions, and long‑term value. The benefits of outsourcing IT support Practical and operational benefits More schools now outsource IT due to benefits in security, performance, management and cost: Lower long‑term costs Access to specialist expertise Faster response and issue resolution Stronger cyber protection A strategic, future-proof technology plan Learning benefits Technology is enabling and facilitating better learning experiences and outcomes, empowering teachers, increasing pupil engagement and enriching the classroom experience: Personalised learning paths Instant access to learning resources Better collaboration among students Support for SEND and diverse learning needs Preparation for a digital workforce Schools that invest wisely in IT create stronger educational outcomes. The growing demand for IT skills in education As digital transformation accelerates, technology is playing a key role in enhancing learning and schools increasingly require IT professionals skilled in: Networking Cyber security Cloud infrastructure EdTech implementation Support and troubleshooting Online IT certification programmes are helping build the next generation of education‑sector IT specialists. Wavenet: A trusted IT partner for UK schools and the public sector For educational institutions seeking a reliable and experienced IT services provider, We are one of the UK’s leading education technology specialists. With over 30 years of experience delivering designed‑for‑schools solutions, we supports more than 4,000 education establishments nationwide across cloud platforms, cyber security, communications, safeguarding, and network services. We provide ICT services, broadband, WiFi, audio‑visual systems, remote support, and fully managed IT services - all delivered by DBS‑checked staff and supported with clear, transparent SLAs. By partnering with us, schools gain access to expert guidance, best‑practice ICT strategy, robust cybersecurity, and a long‑term technology roadmap - helping them create a connected, secure, and future‑ready educational environment.

Read more
managed security services provider
What is a Managed Security Services Provider (MSSP)?

Managed Security Service Providers (MSSPs) offer outsourced monitoring, management, and protection of an organisation’s security infrastructure. Their services typically include managed threat detection, continuous security monitoring, incident response, and vulnerability management. By partnering with an MSSP, businesses can leverage specialist expertise and advanced technologies to safeguard their digital assets more effectively.

Read more
UK digital infrastructure connectivity
Higher ROI for firms investing in infrastructure

Digital infrastructure is now a national and commercial priority For UK C-suite leaders, the growth conversation has fundamentally shifted. The latest UK infrastructure analysis1. shows that 2026 marks a major shift from policy vision to project delivery, unlocking billions in digital infrastructure, fibre connectivity, grid upgrades, and modernisation programmes. This shift positions digital infrastructure as a core driver of competitiveness, innovation, and long-term business ROI.

Read more