Posts about Cloud (4)

Neil Hall, Cloud Strategy Consultant at Wavenet comments on how transforming to or implementing Software as a Service (SaaS) solutions requires careful assessment, planning and execution to ensure a smooth transition and to fully leverage the benefits of the service offered.

Building more meaningful personal relationships with customers could help banks boost their revenue by up to 20%1. By moving your contact centre to the Cloud, you will have access to the tools you need to provide more human experiences that not only meet customer expectations but exceed them – leading to a positive impact on your business.

Since Covid, two-thirds (64%) of schools across primary and secondary education have been using Cloud technologies in the classroom as an integral part of teaching and learning outcomes. This includes using collaborative software to encourage students to work together and game-based software to introduce interactive ways of learning.

Over three quarters of customers expect to solve complex problems in a single interaction with one agent. But let’s be honest, you can’t do that with your legacy call or contact centre, can you?

Approximately 97% of cyberattacks and data breaches could be prevented if organisations had comprehensive security measures in place.

The housing sector may not be the most obvious target of cyber criminality, but 25% of housing associations have suffered from a cyberattack in the last 12 months.

Only 2% of companies believe they were fully prepared for the Covid-19 pandemic. Though the rapid, forced adaptation to remote working undoubtedly accelerated digital initiatives, 2024 offers a new opportunity. This is the first year since Covid began that businesses are genuinely free of pandemic-related constraints, and can now focus on digitisation as a strategic imperative rather than a knee-jerk reaction.

Almost 70% of CEOs believe their network maturity level is impeding business progress. Robust and advanced connectivity solutions have never been more crucial to success – but how can companies ensure their networks not only meet current demands, but are poised for future growth?

Almost a fifth of UK households live in social homes. The cost of living crisis has us all feeling the pinch at the moment, and housing associations are no exception. Continued pressure on budgets, a growing need for social housing and increasing demand for digital services are posing a challenge, with limited resources and legacy tech holding the sector back.