Posts about Blogs (17)

You might think that all data networks are the same, or that it’s not the infrastructure that counts when it comes to connectivity, it’s what you do with it. You might have heard that your internet is like your gas supply: the only difference between one supplier and the next is price.

Many of you have started on a company’s website and when in need of support been forced to call their Customer Support.

One reason is because most companies ignore customers who try to convert online when they bump into troubles… our contact centre vendor, Puzzel, tested 12 large brands and the result was staggering.

In an unpredictable world, reliable connectivity has never been so important. The way businesses operate is rapidly changing, as we all exploit more sophisticated digital tools, more flexible ways of working, and easier ways to communicate and collaborate.

The number of people working from home instead of offices has exploded over the past year or so. The pandemic is the main cause for that, of course, but even as things return to normal, it’s expected that some level of remote working will remain.

Many businesses are turning to internet-based telephony today, well in advance of the switch off date. They want to be able to make calm and considered choices about the best all-IP solutions for their needs.

Backup is one of the most important strategies for protecting your business continuity and ensuring in the face of a disaster whether natural or man-made. Without a backup plan in place, critical data essential to the running of a business can be lost for good, the results of which can be catastrophic.

Welcome to the final blog in our series on Agent Experience (AX). By now you should have a good understanding of what AX is, why it’s a serious challenge, and how to improve yours. Now it’s time to talk about the pay-off – and potential – of that improvement.

Welcome to our new series on Agent Experience, your key to happier customers, more empowered employees, and a more efficient contact centre. Read on to find out why.