Posts about Blogs (16)

Many small businesses get internet connectivity in what might be called the “traditional” way. That means they order a public switched telephone network (PSTN) telephone line (also known as a “landline”), and then order a broadband service on top of it.

In contact centres, managers say they can quite often struggle with staff shortages, making it difficult to maintain service levels.

Covid-19 only accelerated what was happening already. According to one calculation, over 101,000Gb of data crisscrosses the internet every second, and that astonishing figure is only going to rise.

In 2025 legacy ISDN and PSTN telephony networks will be switched off for good. The transition to an all-IP network means that, from December 2025, all voice data will need to travel over an internet connection, as it already does if you make a TeamsLink call. There will no longer be an analogue option.

Organisations of all kinds were already busy implementing digital transformation policies before the COVID-19 pandemic, and they will be accelerating those processes now.

That’s certainly true with connectivity, as more and more businesses are beginning to find out. When even startups and small businesses are turning to cloud storage, SaaS solutions and HD video conferencing, internet connections are bound to start feeling the pressure. And as we get ready for an all-IP future with the switch off of PSTN in 2025, the demand for bandwidth is bound to accelerate.

Covid-19 only accelerated what was happening already. According to one calculation, over 101,000Gb of data criss-crosses the internet every second, and that astonishing figure is only going to rise.

Organisations of all kinds were already busy implementing digital transformation policies before the COVID-19 pandemic, and they will be accelerating those processes now.

In a survey of business leaders by BT Wholesale and Cisco, respondents ranked agility, flexibility and customer experience as critical to future business success.