The right way to run the technology in a commercial building depends on your team, your portfolio and how hands-on you'd like to be. We offer two service models (fully managed or hybrid), and both run on our Gateway platform. This guide sets out what each one involves, so you can work out which fits your building or which mix suits your portfolio.
Why does the operating model matter as much as the technology itself?
Two landlords can install identical WiFi, connectivity and security infrastructure and have very different experiences. It comes down to who runs it day to day, who occupiers call when something needs fixing, and who owns that relationship.
If you run a mix of flex and traditional leases, you might want one building fully outsourced, another kept in-house and a third somewhere in between. So the bigger question is who operates the technology and how.
At a glance: how the models compare
| Dimension | Fully managed | Hybrid |
| Day-to-day control | Led by us | Shared, tailored to how you run each space or floor |
| Your team's technical involvement | Minimal, as our technical teams work on the ground in your building | Mixed, with you self-installing some areas and calling on our engineering support for others |
| Occupier relationship | Our operational and sales teams support your occupiers directly | Shared, with both of us working with occupiers depending on the space |
| Gateway platform role | We operate Gateway on your behalf | Shared access to Gateway, alongside us |
| Revenue share option | Available | Assessed case by case |
| Support model | 24/7/365 SLAs with on-site support | Mix of remote engineering support and working-hours cover |
| Best suited to | Landlords who want technology handled end to end, including occupier-facing service | Landlords running mixed-use buildings, such as part flex and part traditional lease |
Fully managed: a complete partnership
Fully managed is a completely outsourced technology service. Our technical teams work on the ground in your building, and our operational and sales teams support your occupiers directly, with revenue sharing options available.
- A completely outsourced managed service wrap.
- Technical teams on the ground, backed by operational and sales teams.
- Your occupiers get day-to-day advice, guidance and our full range of solutions.
- Revenue sharing options available.
- Support through onboarding and in-life operation, plus a high-quality offboarding experience for your occupiers.
This suits you if you'd like technology handled end to end, including the occupier-facing side, without building an in-house technical team.
Hybrid: your environment, your way
Hybrid is a bespoke operating model built around how you run your building. For example, you might run one floor as flex space and the rest on a traditional lease, combining your expertise with ours.
- Bespoke models that reflect how you operate your buildings.
- Hybrid software and managed services to support your occupiers.
- Choose to self-install or call on our engineering support as needed.
- Shared access to Gateway alongside us.
This suits you if you run mixed-use buildings, or a portfolio where each space needs its own approach. You can match the operating model to each building or floor, rather than applying one template across your whole estate.
How should I think about cost and efforts before I ask for a proposal?
As a rule of thumb, fully managed asks the least of your team and gets you live fastest. Hybrid sits between the two and the right fit depends on your portfolio.
| What you're weighing up | Fully managed | Hybrid |
| Upfront effort from your team | Low | Medium |
| Ongoing headcount you'll need to provide | Low | Medium |
| Typical speed to launch | Fast, as our teams lead delivery | Medium, depending on the split you choose |
| Revenue share potential | Yes, where agreed | Case by case |
| Brand central over the occupier relationship | Shared with us | Shared, weighted however you choose |
This table gives you a general picture. For real numbers for your buildings, talk to us about a tailored proposal. Once our account managers know your estate, they can model the comparison properly.
Can I mix models a portfolio or even in?
Yes. We can flex the operating approach down to individual buildings or even individual floors. It's worth knowing this before you treat it as an all-or-nothing decision. Our page on technology solutions for landlords and building operators covers how this works alongside connectivity, WiFi and security. If you run managed or hybrid workspaces, you'll find practical pointers in the tech essentials every managed office operator needs and our guide to solving IT challenges in hybrid workspaces. And our piece on why building technology is becoming a leasing decision explains why getting this right matters more than it used to.
Find the right model for every building
Every building in your portfolio works a little differently, so the right service model might change from one building to the next. Some buildings might suit a fully managed service, while others are better kept in-house or run as a hybrid.
Tell us how you run each of your buildings and one of our flex space specialists will compare the models with you and put together a proposal that fits your whole portfolio. Get in touch online and we’ll set up a time to talk.
Frequently asked questions
Do both models include the Gateway platform?
Yes. Gateway underpins all models, and the way you use it varies. Under fully managed, we operate it on your behalf. Under hybrid, you share access with us.
Can I change model later or use different models in different buildings?
Yes. We can flex the approach down to an individual building or floor, so you can match the model to each part of your portfolio.
Which models include revenue sharing?
Revenue sharing options are available under the fully managed model. Under hybrid, we look at it case by case.
How do I get an accurate cost comparison for my building?
The tables in this guide give you a general picture. For a comparison based on your own portfolio, contact us for a tailored proposal.
