Posts by Wavenet

In a world where most of our working day, including meetings, is conducted online, it's now more important than ever to be mindful of working safely and securely.

Backup is one of the most important strategies for protecting your business continuity and ensuring in the face of a disaster whether natural or man-made. Without a backup plan in place, critical data essential to the running of a business can be lost for good, the results of which can be catastrophic.

Welcome to the final blog in our series on Agent Experience (AX). By now you should have a good understanding of what AX is, why it’s a serious challenge, and how to improve yours. Now it’s time to talk about the pay-off – and potential – of that improvement.

Learn about apprenticeships, from an apprentice.

In February's issue of Comms Dealer magazine contributors discussed the question: 'Is the skills issue improving or worsening?'

So far we’ve looked at why Agent Experience (AX) is key to delivering impressive, connected customer experiences. And we’ve explored the challenges that create poor AX. But how do you actually go about enhancing Agent Experience in your own contact centre? Read on to find out…

About Anglia Free Range Eggs With a motto of "Run by farmers for farmers", Anglia Free Range Eggs are dedicated to ensuring their eggs meet the highest quality and welfare standards. Producing, supplying and packing delicious free-range eggs.

It’s seriously tricky to help your contact centre agents perform at their best. There’s an ultra-fine line to getting it right – and if your focus isn’t on Agent Experience, then it’s even harder.

Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the past two years. The pandemic has changed everything and for many Contact Centres, it has demonstrated the limitations of the traditional CPE based siloed Call Centre Solutions and has made people re-evaluate their wider approach to Customer Experience.