It’s seriously tricky to help your contact centre agents perform at their best. There’s an ultra-fine line to getting it right – and if your focus isn’t on Agent Experience, then it’s even harder.
Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the past two years. The pandemic has changed everything and for many Contact Centres, it has demonstrated the limitations of the traditional CPE based siloed Call Centre Solutions and has made people re-evaluate their wider approach to Customer Experience.
Welcome to our new series on Agent Experience – your key to happier customers, more empowered employees, and a more efficient contact centre. Read on to find out why.
About TRB TRB is a wholly-owned subsidiary of the Japanese multi-national Tokai Rika Company. Occupying a 15,500ft2 site in St Asaph, North Wales, TRB has been established as the group's first assembly plant in Europe dedicated to supplying the highest quality automotive switch products to Europe's front line vehicle manufacturers.
With increasing regulatory scrutiny and workers communicating through multiple platforms, there is growing pressure on Compliance and IT Managers and senior leaders to ensure every conversation is not only recorded but accessible and auditable in real-time.
In 2015 BT announced its plan to migrate all users to IP networks and completely switch off ISDN and PSTN services by 2027.
Managed Service Providers or MSP's, are they a necessity in today's world, or just another service to add to your list?
What should we expect to see in the channel in 2022? Johnathan shares his predictions ahead of the coming year.
In Comms Dealer November 21 issue, industry leaders discuss turning cyber threats into opportunities.
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