Unified communications & voice

GP Voice: cloud based GP telephone solution

GP Voice is our purpose-built cloud telephony solution for GP practices, it exceeds the GP Advanced Telephony requirements, replacing legacy phone systems with intelligent call handling, automated appointment booking and real-time reporting.

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800+NHS trusts & GP surgeries supported

NHS Better Purchasing Framework approved

Per usersimple monthly licensing, no line charges

Unlimitedinbound & outbound calls

The challenge

Why practices are moving off legacy phone systems

Traditional on-premise phone systems weren't built for the demands modern practices face today, and the PSTN switch-off means the clock is ticking on making a change.

PSTN switch-off means legacy analogue and ISDN lines are being retired.

No visibility into queues, wait times or call volumes leaves managers guessing.

Rigid systems make it hard to scale licences up as practices grow or merge.

Desk-bound staff can't easily work from home or across multiple sites.

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How it works

Service overview

Key benefits

GP Voice integrates with your existing clinical systems to provide real-time performance analytics, so practices can be more data-driven and make better informed decisions. It's implemented onsite, works in any internet browser, and integrates with softphones so staff can work off site if needed. Full training is delivered onsite to the whole team, and ongoing licensing rates stay competitive.

Simple to use interface

A simple admin portal that lets your team manage the system from anywhere.

Secure and scalable

Fully flexible as practices grow, with additional licences added at any time.

Access anytime, anywhere

Clinical, admin and community staff get full functionality from any smartphone, tablet or laptop with an internet connection, wherever they're working.

Real-time data and insights

Live wallboards and reporting tools help manage workload and efficiency.

Smooth transition

Implemented onsite with comprehensive face-to-face training for the team.

Reduced operational costs

Less time spent on admin and calls lowers overall running costs.

Unlimited inclusive calls

Unlimited calls to UK mobiles and landlines, with no line restrictions.

Choice for every patient

Patients can wait in the queue, request a callback for when they reach the front, or book a time slot that suits them, whichever they'd prefer.

Appointments & notifications

Manage demand without adding to the admin burden

Designed to help GP surgeries manage the demand for appointments and reduce administrative pressure on staff.

Call flows built around your practice's own requirements, for example routing prescriptions, test results and appointments to different options.
SMS reminders and automated messages, with instant changes to surgery announcements, including "no more appointments available today".
IVR self-service lets patients choose to wait in the queue, request a callback for a convenient time, or confirm a callback number, without needing to speak to reception first.

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Call handling & recording

An advanced receptionist console built for primary care

Essential call management support, giving your reception team the tools to handle demand with confidence.

While built for general practice, the same approach also supports dentists, ambulance trusts and other healthcare providers with similar call-handling needs.

Automated appointment setting.
Call recording and interaction history stored within the CRM.
Dynamic, skills-based routing.
SmartQueuing, a powerful automated call-back system.
VIP and vulnerable patient routing.

Reporting & analytics

Business intelligence built for practice managers

A suite of intuitive management reporting tools, helping you improve call flows and patient engagement.

Real-time wallboards and live data, so practices can proactively manage call demand as it happens.
Reports scheduled and emailed automatically to relevant recipients, supporting practice managers' review process.
Full integration with clinical systems, including EMIS and SystmOne, speeding up patient validation and reducing call handling times.
Vulnerable patients identified and prioritised through clinical alerts and tasks surfaced on the call.
Accurate capture of new contact numbers, reducing errors for activities like text campaigns.
Pre-designed continuity and disaster recovery plans.

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Already using GP Voice? Add an AI receptionist to handle calls 24/7.

Wavenet's AI Receptionist for GP surgeries integrates directly with GP Voice, so you can handle even more calls automatically without changing your existing set-up.

See the AI receptionist

What our customers say

"The team at Wavenet gave us the peace of mind we needed to initiate our office move. Their technical expertise and guidance was invaluable and I’m very pleased to consider them as an extension of our team."

Mark Horner - Project Manager
AstraZeneca

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"The proof of concept went as well as it possibly could have, the process of integrating new systems and protocols was managed seamlessly."

Gerard Kilgallon - Head of IT
The Birmingham Community Healthcare NHS Foundation Trust (BCHC)

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"Wavenet’s GP Voice has truly redefined the patient experience. There are so many great features that have increased patient satisfaction. Our staff are happier and more efficient, and the ease of generating reports has been a game-changer. Wavenet trained us so that we can manage these ourselves, empowering the team. They have been great to deal with."

Bex Cottey - Business Manager
Conisbrough Group Practice

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"It’s easy to manage our team against the activity levels with the insights provided by the phone system, and we’re confidently meeting CQC compliance. We love the fact that there are no additional costs for service requests or add-ons with Wavenet as we have previously known with other service providers. We are impressed with Wavenet’s solution and service."

Bex Cottey - Business Manager
Conisbrough Group Practice

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"With the help of Wavenet, we’ve been able to build a proactive security posture that ensures the privacy, anonymity and trust of everyone who turns to us for help."

Edward Conway - Director of IT & Security
Mental Health Innovations

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"Through the transformational activity, Wavenet has proven themselves to be a strong and determined partner helping the Trust achieve its objectives."

Tina Giles - Director of Technology
NHS Sussex Partnership

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"We take great pride in our partnership with (the hospital), delivering reliable, cost-efficient, and future-ready unified communications that plays a role in facilitating the life-saving work that they do. After working with (this customer) for around a decade, we've gotten to know their systems and their requirements. They treat us like part of the team and rely on us for regular advice and to help make sure they're getting the most of out of their investments."

Jeremy Slack - Field Sales Consultant
Wavenet Limited (Teaching Hospital Case Study)

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"Wavenet consistently outperformed, outpriced, and out serviced other providers. Their key focus was on culture and people, providing a friendly service that feels more like a partnership than a supplier relationship. Their interest in the patient care we provide in the NHS meant they were eager to customise our service to our sector."

Chris Page - CyberSecurity Consultant CISM, CISLI
The Royal Orthopaedic Hospital

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"We were looking for the best service and value for money, that offered the best protection to the widest number of threats that we both knew and didn’t know about."

Chris Page - CyberSecurity Consultant CISM, CISLI
The Royal Orthopaedic Hospital

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"A lot of companies work in cybersecurity, but with the sensitive information we look after, we needed to have full trust in our provider. What we liked most about Wavenet Cyberguard was the people and the quality from the account management to the technical teams. We were eager to build a relationship early on to ensure there was a culture fit between our two organisations, and that is exactly what we’ve found. The team at Wavenet are a valued extension to our team."

Chris Page - CyberSecurity Consultant CISM, CISLI
The Royal Orthopaedic Hospital

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"Cyber security is an ever-evolving challenge and partnering with Wavenet put us in the best position to protect ourselves. The relationship between my team and the Wavenet CyberGuard team has been incredibly beneficial. It’s a relationship that continues to flourish through regular updates, communication, and support."

Malcolm Gandy - Chief Information Officer
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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"Finding a way for cyber security to be managed correctly and efficiently is paramount… Cyber attacks are increasing yearly, and because of that, so is the demand for security coverage."

Alan Moss - IT Programme Manager
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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"The work we do has a direct impact on people’s lives and so it’s absolutely essential that we are equipped to carry out our roles to the best of our ability. Wavenet has helped us to do that."

Mark Horner - Project Manager
AstraZeneca

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"Wavenet's solution means we have a stable telecoms platform. The key thing for clinicians was to be able to maintain the provision of service without interruptions. For example, our 2222 emergency medical response teams are reliant on having a functioning 24 hour 365 service from telecoms."

Ed Fogden - Consultant Gastroenterologist and Co-Chief Clinical Information Officer
Sandwell & West Birmingham Hospitals NHS Trust

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"Thanks to Wavenet, we have been able to deliver a landmark transformation that ensures a connected, efficient and future-ready healthcare environment for the local community."

Mark Taylor - Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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"The partnership with Wavenet has been really powerful. It has ensured that by the end of our move day, we had a fully working telephony system, enabling all wards to connect across hospital locations. This allows us to deliver the best possible care for our patients."

Mark Taylor - Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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"During our project, Wavenet were very agile and responsive, and when we needed them to provide resources in certain areas, they were able to provide that resource."

Mark Taylor - Director of IT & Digital
Sandwell & West Birmingham Hospitals NHS Trust

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“Wavenet was massively instrumental in a complete infrastructure replacement. This has enabled us to provide a whole new digital experience that transforms how we support people with brain injuries.”

Graham Fisher - Director of IT and Digital
Brainkind

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“Wavenet’s support has been instrumental in ensuring our digital systems are as reliable and future-proof as the care we provide. Our staff can focus on the people we support, knowing that the technology behind the scenes is robust and secure.”

Graham Fisher - Director of IT and Digital
Brainkind

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“Our colleagues’ lives have been made easier. Our new systems allow us to share patient data securely and quickly, so we’re all kept up to date with patient information and updates as we need them.”

Graham Fisher - Director of IT and Digital
Brainkind

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"The partnership with Wavenet has been really, really powerful. It's ensured that by the end of our move day, we had a fully working telephony system enabling all wards to connect in and out of the hospital and between hospital locations."

Mark Taylor - Head of IT
Midland Metropolitan University Hospital

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Supporting resources

Conisbrough Group

Conisbrough Group Practice

Redefining the patient experience and improving operations with Wavenet's GP Voice

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Transforming the patient experience eBook

Discover how healthcare organisations can improve patient access, streamline communications, and deliver seamless care experiences through digital transformation and cloud contact centre technology. Click below to download your free copy today!

FAQs

What is GP Voice?

GP Voice is Wavenet's NHS-approved cloud telephony solution for GP practices, replacing legacy phone systems with call handling, automated appointment setting and real-time reporting, all managed from one intuitive admin portal.

Is GP Voice NHS approved?

Yes. Wavenet is approved under the NHS Better Purchasing Framework as an accredited provider of advanced cloud-based GP telephone solutions.

Does GP Voice integrate with EMIS and SystmOne?

Yes. GP Voice integrates fully with clinical systems including EMIS and SystmOne, alongside advanced reporting features that meet NHS England requirements.

Can staff work remotely with GP Voice?

Yes. Smartphone apps and softphone integration let staff work from home or other sites, helping practices support flexible and hub working.

How long does it take to implement GP Voice?

GP Voice is implemented onsite, with full face-to-face training delivered to the whole team as part of a smooth transition from your existing system.

Does GP Voice work with an AI receptionist?

Yes. GP Voice is the platform Wavenet's AI Receptionist for GP surgeries integrates with directly, so practices can add AI-handled calls on top of their existing GP Voice set-up.

Ready to streamline patient calls and reduce reception pressure?

Talk to us today about bringing GP Voice to your practice.

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