Matthew Hill, Head of Telecoms at Clarity, shares his experience of working with Wavenet. In this customer testimonial video, Matthew discusses how Wavenet's professionalism, passion and wealth of knowledge ensured their new telephony system solution was installed seamlessly, with minimum impact to customers, and minimum impact to end-users. Wavenet's training for the new telephone system also contributed to the success of the project, and it was completed within the desired timeframe.

"Wavenet have got some really good people who are passionate about what they do. They've got a wealth of knowledge, from engineering resource through to people that project manage it and help with our invoices, and make sure the right charges are added or removed accordingly. They've got some really good proactive account management who make sure they set up the relevant meetings with the right people to make sure you get the best out of your investment."

Matthew Hill, Head of Telecoms at Clarity

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"Hi, my name is Matthew Hill, I'm the Head of Telecoms at Clarity. I've been at the business for twenty years, and we've been a Wavenet customer, probably for about 11 of them.

Over the years, we've always needed to find a really good, robust phone system. We have to be contacted from all over the world, any time of the day, 24 hours a day, 365 days of the year, as our travellers are out on their various journeys. The phone calls we get are huge and are probably, still now, a preferred way for us to be contacted, especially in an emergency.

In our search for a new phone system after the last one had served its life, we sat down with Wavenet and looked through the various vendors, and between us, we were able to, much to the congratulations of the business, move very seamlessly, with minimum impact to the customers, minimum impact to our end users, but giving the necessary training with the new tool and the very successful project was completed in the 12 months that we set out to do it.

Wavenet have got some really good people who are passionate about what they do. They've got a wealth of knowledge, from engineering resource through to people that project manage it, and help with our invoices, and make sure the right charges are added or removed accordingly, and they have some really good proactive account management who make sure they set up the relevant meetings with the right people to make sure you get the best out of your investment.

I'd recommend Wavenet. As I said, we've been a customer for years. It's testament to how well they've done with the phone system, because since Clarity grew bigger through acquisition, Wavenet are now taking on other areas of the responsibility across the business. Not only do they provide the phone system, they speak to other departments, which shows they are doing a good job with what they started with, and it has allowed them to naturally progress to other areas of our business."

Matthew Hill, Head of Telecoms at Clarity

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Customer Testimonial: Clarity

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