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Network segmentation and micro-segmentation both keep parts of your network apart, so an issue in one area stays in that area. The difference is how closely they work. Network segmentation divides your network into broad zones, while micro-segmentation puts security policies around individual workloads and applications.

Your advisors probably answer the same questions many times a day. When's my bin collection? Has my payment gone through? Has my repair been booked? Each one is quick to deal with, but together they fill the queue, and the people who need more help wait alongside them.

The UK’s PSTN (Public Switched Telephone Network) switch off is the biggest change to business phone lines in decades. Openreach’s switch off date is 31 January 2027, with a final deadline of 31 March 2027 for ISDN and multiline services. If you run hotels, hostels, visitor attractions or betting and gaming venues, now’s a good time to check which of your systems still rely on the old copper network.

Cloud computing improves business productivity by giving employees secure access to applications, data and collaboration tools from anywhere. It also provides the scalable foundation that AI tools like Microsoft Copilot need to automate repetitive tasks. The biggest gains come when cloud is paired with good data, the right skills and a clear adoption plan, so teams spend less time on admin and more on higher-value work. Written by Chris Ferbrache, Director of cloud, AI and modern workplace

Heritage sites and visitor attractions carry a particular kind of trust. Visitors expect the buildings, archives and systems behind a national treasure to be as well looked after as the treasure itself, and that now extends to the technology running quietly behind the scenes. A cyber incident at a well-known institution can disrupt day-to-day running and also affect a reputation the place has spent decades, sometimes centuries, building.

If the PSTN switch-off has put your contact centre on the agenda, you're not alone. And if you've already moved to digital lines, you may be finding that new lines on their own haven't changed much for your customers or your team. Across the UK, IT leaders are facing the same challenges: ageing telephony systems, growing customer expectations and increasing pressure to do more with less. Knowing where to begin is often the hardest part.

Traditional networks were built for a different way of working. Applications sat in a central data centre, employees worked from the office, and traffic flowed through predictable routes. Today, cloud services, hybrid working and distributed locations have changed that picture completely.

Is legacy technology holding you back? Do you have critical systems that only a small number of people understand? Infrastructure approaching end of support? Renewal or licencing pressure? Uncertainty over what should move to cloud? A board asking for cost control and resilience in the same conversation? Or a previous cloud project that solved one problem while creating new operational complexity?

The security model built for office-bound teams and on-site servers is being asked to do a very different job in the flexible and complex environments we work in today. This sets the scene for a comparison between Secure Access Service Edge (SASE) and traditional security really matters, for any organisations planning their next network investment.