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In contact centres, managers say they can quite often struggle with staff shortages, making it difficult to maintain service levels.
Covid-19 only accelerated what was happening already. According to one calculation, over 101,000Gb of data crisscrosses the internet every second, and that astonishing figure is only going to rise.
While it can be tempting to sign up to the first broadband contract that comes along, there are good reasons why you shouldn’t. And if your current broadband isn’t up to the task, you shouldn’t cling to it either.
In 2025 legacy ISDN and PSTN telephony networks will be switched off for good.
That’s the message from a recent blizzard of statistics. A survey by Cisco Systems found that 53% of larger organisations plan to reduce the size of their offices, and three quarters will increase flexible work options.
Organisations of all kinds were already busy implementing digital transformation policies before the COVID-19 pandemic, and they will be accelerating those processes now.
That’s certainly true with connectivity, as more and more businesses are beginning to find out.
Nor should they be. As our new normal continues to develop, the communication, collaboration and meeting needs of most businesses have changed.
Many of you have started on a company’s website and when in need of support been forced to call their Customer Support.
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