News & events

Wavenet, one of the UK’s leading managed service and security providers, today announced it has been assessed as meeting the NCSC standard and are now an Assured Service Provider for the NCSC Cyber Resilience Audit scheme. Cyber Resilience Audit (CRA) companies provide independent audits against defined cyber security standards, initially based on the Cyber Assessment Framework (CAF). This achievement reflects our continued investment in high-quality, standards-aligned cyber advisory and assurance services, enabling customers to assess and enhance their resilience against evolving cyber threats. The Cyber Resilience Audit (CRA) scheme, developed and assured by the UK’s National Cyber Security Centre (NCSC), provides organisations with an independent, structured evaluation of their cyber resilience against the NCSC Cyber Assessment Framework (CAF). It is widely adopted across sectors including government, critical national infrastructure, healthcare and financial services. By achieving Assured Service Provider status, we've demonstrated our capability to deliver CRA engagements to the rigorous standards required by the NCSC, providing customers with:

Wavenet has announced its new strategic partnership with ColorTokens, a leader in microsegmentation and breach containment. As one of the UK’s most trusted managed services and security providers, this collaboration marks a significant step in Wavenet’s mission to strengthen cyber resilience, helping organisations limit the impact of breaches by preventing ransomware and malware from spreading inside their networks. Through this partnership, Wavenet will deliver and support ColorTokens’ Xshield™ microsegmentation platform with a dedicated UK service wrap. Xshield enables organisations to apply granular controls across complex hybrid environments, improving visibility into how systems and applications communicate while restricting lateral movement if a threat gains access to the environment. Both Wavenet and ColorTokens support customers operating in complex, high-stakes environments where resilience, compliance and operational continuity are critical. By partnering together, the two trusted brands strengthen their proposition for organisations seeking to modernise segmentation in a way that is practical, scalable and aligned to Zero Trust principles. “Microsegmentation is one of the most effective ways to limit the blast radius of an attack, but it’s often been seen as too complex or too disruptive to implement,” said Steve Burden, Director of Network, Comms & Cyber Solutions at Wavenet. “By partnering with ColorTokens, we can bring customers proven Zero Trust microsegmentation technology that works alongside their existing security tools, wrapping it with the trusted UK delivery and ongoing support they expect from Wavenet.” The partnership is particularly significant for Wavenet as it expands its security and resilience strategy, helping customers address one of the most persistent challenges in modern cyber security: ransomware that spreads once it’s inside the environment. With improved visibility and the ability to roll out segmentation gradually and safely, customers can strengthen security controls without adding operational overhead or undertaking a disruptive, all-at-once transformation. “We’re thrilled to partner with Wavenet to bring comprehensive, leading microsegmentation to more organisations across the UK,” said Adrian Young, Head of Sales and Channel, EMEA at ColorTokens. “Breach readiness today means containing threats across every part of the environment, including IT, OT and IoT, and limiting the blast radius of an attack even as adversaries move faster and attacks become more automated. Together we’re helping customers strengthen resilience using the infrastructure they already have, without a disruptive rip-and-replace.” The solution can be provided as a fully managed service or deployed alongside existing security capabilities, supporting a 'work with what you have' approach rather than forcing a rip-and-replace. Wavenet remains committed to offering a broad portfolio of security solutions, with the ColorTokens partnership representing the next phase in delivering practical, scalable microsegmentation.

Wavenet has announced a major investment in AI-enabled customer service technologies as it continues to scale operations following significant customer growth across the business. Over the past 12 months, our support teams have handled more than 450,000 support cases and over 165,000 customer phone calls, reflecting both the growth of the business and the increasing demand for fast, high-quality support across increasingly complex technology environments. Following a period of significant expansion, we now support more than 22,000 organisations across the UK. In the last year alone, the business doubled turnover while maintaining a customer satisfaction score of 92%, highlighting the importance of investing in scalable service capabilities. To support this growth while maintaining the service standards our customers expect, we've signed a new three-year, £7.4 million agreement with ServiceNow, underpinning a major programme of investment in AI-powered service management capabilities. The investment includes the rollout this month of ServiceNow's Agentic AI capabilities, Now Assist, which will support faster and more intelligent customer support through automated fault triage, case summarisation and improved case management. The new capabilities are designed to reduce delays caused by cases moving between teams, provide engineers with better visibility of previous customer interactions and accelerate issue resolution times. Alongside this, a new AI-enabled contact centre platform powered by Zoom is bringing advanced call transcription, sentiment analysis and intelligent call routing to customer interactions. Initially, the platform will support customer experience teams and our 24/7 technical helpdesk operations across the UK and South Africa. The business is also simplifying its monitoring estate and enhancing endpoint management capabilities to give customers greater visibility, faster patching and stronger protection against emerging threats. As these platforms integrate more closely with ServiceNow, we expect AI-enabled capabilities to expand across additional services over time, further improving operational efficiency and customer outcomes. Antony Black, our Chief Revenue Officer, comments: “As our business has grown, we've never removed our focus on delivering exceptional service to our customers. Handling almost half a million support cases a year means we have to continue evolving how we operate and investing ahead of demand. "This investment is about using AI in the right way. By leveraging AI-powered service management and customer experience technologies, we can reduce the administrative burden on our teams and help customers get the support they need more rapidly. The result will be a smarter, more proactive support model that will continue to scale alongside our customers' ambitions." The investment forms part of our wider strategy to enhance customer experience, improve resolution times and provide more proactive support. It comes as organisations increasingly rely on managed service providers to support critical technology infrastructure and deliver operational resilience.

Wavenet, a leading UK managed service provider and cyber security specialist, has announced a strategic partnership with BDO to deliver an integrated approach to cyber security assurance, compliance and certification. The partnership combines Wavenet’s cyber security, readiness and technical remediation expertise with BDO’s independent audit, assurance and certification capabilities – creating a single, coordinated framework that supports organisations across their full security and compliance lifecycle. While initially focused on SOC 2 and ISO 27001 certification pathways, the partnership is designed to extend across a broader range of assurance, risk and regulatory requirements, providing organisations with a scalable and future-proof approach to managing cyber and compliance obligations. As regulatory pressure, supply chain scrutiny, and customer assurance requirements continue to intensify, organisations are increasingly challenged by fragmented delivery models - engaging multiple advisory firms, security providers and auditors. Wavenet and BDO’s partnership removes that complexity, aligning all stages of the journey under a shared programme framework to reduce delivery risk, lower internal overheads, and accelerate time to assurance. Using this approach, Wavenet – in line with BDO’s assurance framework and approach – is able to lead end-to-end security and compliance readiness activities, including: • Cyber maturity and gap assessments • Technical remediation and control implementation • Managed security services (including SOC / MDR) • Evidence management and audit preparation. BDO then delivers audit, assurance and certification services across applicable frameworks, ensuring full compliance with professional standards while maintaining complete independence by design. This structured approach provides a clear separation between delivery and assurance, while providing the client with a consistent and trusted relationship throughout the journey – from initial assessment and remediation, through to independent validation and ongoing compliance. Paul Colwell, CISO at Wavenet, said: “Organisations are under increasing pressure to demonstrate verified security and compliance across multiple frameworks, not just one. This partnership enables us to provide a structured, scalable approach that supports customers throughout their entire assurance journey, from operational security through to independent certification and beyond.” Evan Routenberg, Partner at BDO, added: “We’re thrilled to be partnering with Wavenet to offer our clients a more holistic approach to their assurance and certification needs. In today’s digital economy, cyber assurance has evolved beyond being a single certification exercise to become an ongoing requirement; our partnership will allow us to address this change, while also ensuring that audit and independent validation remain rigorous, objective, and fully independent.” The partnership is designed for mid-market and enterprise organisations with compliance-led security strategies, including SaaS providers, regulated industries, and businesses responding to increasing customer and partner assurance requirements. Organisations can begin with a structured readiness assessment aligned to recognised assurance frameworks, creating a clear and accelerated pathway to certification, audit, and ongoing compliance.

The Contact Centre Directors’ Guild (CCDG) has formally launched as a new, unified voice for the UK contact centre industry, backed by strategic support from Wavenet. Bringing together senior leaders from across the sector, the Guild has been established to elevate the profile of an industry that employs more than 1.16 million people - representing a staggering 3.4% of the UK working population - and plays a critical role in the success of business, public services and communities. An industry that works within a global network of contact centres with the UK being the jewel in the global crown offering the highest levels of service and sales excellence backed by global leading quality and regulation. Despite its scale and impact, the contact centre sector has historically lacked a single, coordinated voice at a national level. The CCDG aims to address this by providing a platform for collaboration among executive leaders, enabling the industry to speak more strongly on the issues shaping its future, from workforce development and customer experience to rapid technological transformation. The Guild’s formal unveiling took place at its launch event last month and follows an 18-month period of organic growth and behind-the-scenes development. During this time, it has built momentum through senior-level engagement both in and outside the industry, cross-sector collaboration and strategic planning. Its mission is to champion the sector as both a major economic contributor and a gateway to accessible, meaningful careers, whilst helping to future-proof the industry in the face of fast paced change. CCDG’s co-founders, Jane Thomas and Katy Forsyth say “The contact centre industry plays a vital role in UK business, the economy and society, yet it has too often been overlooked and has been under-represented. The Contact Centre Directors’ Guild has been created to change that, bringing together many of the industry’s senior leaders to establish a clear, collective voice for the sector at a national level. “By working collaboratively, we can elevate the profile of our industry, champion the opportunities it creates, and ensure that it is recognised not only for its economic contribution, but for the critical role it plays in supporting businesses, public services and communities, particularly in times of need. The Guild provides a platform for leadership, insight and continuous improvement, helping to future-proof the sector and ensure that it continues to thrive. The Guild is here to make a positive difference to the contact centre sector, it’s workers and the customers it serves’’ Barry Ward, Product & Strategy Director at Wavenet, agrees, saying, “The contact centre industry underpins how organisations connect with their customers, citizens and communities, yet its importance is often underestimated. At Wavenet, we believe it deserves far greater recognition. “That’s why we are proud to support the Contact Centre Directors’ Guild as a strategic partner committed to helping raise the profile of the industry and amplify the collective voice of its leaders. By working together, we can shine a light on the value the sector brings to the UK, while supporting organisations as they navigate rapid transformation in areas such as customer experience, technology and workforce evolution.” The Guild’s unveiling marks an important step in strengthening recognition for this vital sector that underpins UK economic success and business’ response during times of disruption, from supporting critical public services to enabling organisations to maintain continuity and customer support at scale. Alongside its advocacy role, the CCDG will provide thought leadership and strategic guidance to help organisations and their senior leaders across the industry navigate ongoing innovation in areas such as automation, AI and workforce and customer transformation, ensuring the UK contact centre sector remains resilient, competitive and fit for the future.

Wavenet has been recognised by Mitel as a 2026 Healthcare Specialisation Partner and Contact Centre Specialisation Partner, and was also named Mitel's Healthcare Partner of the Year at the company's Executive Partner Summit on 11 June 2026. Together, these recognitions highlight Wavenet's expertise in delivering communications and engagement solutions for organisations operating in demanding customer and service environments. Mitel announced its 2026 specialisation partners as part of its global partner recognition programme. Mitel says its specialisations recognise partners that have developed repeatable expertise in specific industries and solution areas, supported by strong performance, certifications, technical capability and customer success. Wavenet is listed in both the Healthcare and Contact Centre categories. According to Mitel, Healthcare specialisation partners deliver secure, reliable communication solutions that support care teams, improve coordination and enhance patient outcomes, while Contact Centre specialisation partners help organisations transform customer interactions through flexible engagement solutions. Barry Ward, Director of Product & Strategy at Wavenet, said: “We believe the greatest value for customers comes from combining the right products, technologies and expertise to create solutions that genuinely fit their needs. This recognition matters because it provides clear evidence that we are delivering on that promise.” Stuart Aldridge, Head of UK, Ireland & South Africa at Mitel, said: “This achievement reflects Wavenet’s continued investment in building deep expertise, delivering strong customer outcomes, and meeting the rigorous requirements of our Specialisation Program. “Wavenet’s commitment to excellence sets it apart in the market, and we’re proud to recognise its success.” Read Mitel’s full announcement here: Mitel Celebrates Partner Excellence and Expertise in the UK

Wavenet, one of the UK’s most trusted managed services and security providers, is proud to announce the appointment of David Hayward as Director of Mobile, reinforcing its ambition to accelerate growth across its mobile and IoT portfolio.

Wavenet has announced its new strategic partnership with Smarsh, the global leader in communications intelligence. As one of the UK's most trusted managed services and security providers, this collaboration marks a significant step in Wavenet's mission to expand its offering in this space, empowering organisations to modernise call recording using AI and other features to enhance user experience.