Bowling & Co Solicitors

About the customer

London-based Bowling & Co Solicitors have been trading for almost 70 years, acting as trusted advisors to clients throughout the UK and internationally. Their employees advise on banking, finance, residential, property, dispute resolution, and family law. As the company evolves, it continues to embrace innovative approaches to legal work and transactions, all underpinned by modern, secure technology

The challenge

Bowling & Co Solicitors were using a hosted Practice Management System (PMS) provided and supported via Remote Desktop Protocol (RDP) by their Managed Service Provider (MSP), who also supplied their IT support and Microsoft 365 licensing.

They wanted to improve accessibility and data security, while ensuring business continuity, so had decided to move to a SaaS-based PMS. However, their incumbent MSP wasn't able to provide a solution that met all their needs. Bowling & Co therefore required a new MSP partner capable of delivering a modern, integrated IT environment, together with high-quality, ongoing support. 

"As soon as I met Wavenet at a networking event, I knew they would be our next Managed Service Provider. Their approach to our challenges was refreshingly unsalesy; they genuinely focused on understanding our needs rather than pushing a sales agenda. We truly appreciate their trusted expertise, support and knowledge, and it's clear we made the right choice."

Dinesh Raja, Managing Partner at Bowling & Co Solicitors

The solution

Having identified us as the best MSP to address their challenges and achieve their objectives, Bowling & Co engaged our expertise to implement a comprehensive suite of solutions:

• Fully managed IT services: we supply proactive end-to-end support for all users, devices, and core systems.
• Enterprise-grade connectivity: we are implementing business broadband and SD-WAN internet connectivity to all offices via next-generation firewalls.
• Microsoft 365 with Copilot: we facilitated licensing and specialised Copilot support, including license procurement and mapping, tenant configuration, user onboarding, tailored prompt guidance, and ongoing administration and change management.
• Secure cloud storage and backup: Datto SaaS Protection, for email, OneDrive and SharePoint.
• VM hosting in our data centre (DC): we supported the migration of the data from Bowling & Co's old PMS to a VM hosted in our Nebula DC, providing secure long-term file access from their new SaaS based PMS.
• Professional email signatures from Exclaimer: we will be incorporating a centrally managed email signature tool that enables the use of branded signatures featuring logos, legal disclaimers, and promotional banners.
• Mimecast advanced email security and compliance: we now host this email security tool, a favourite of many UK law firms, that safeguards communications from cyber threats, whiles providing long term email archiving and powerful search capabilities for compliance and legal purposes.
• Mobile connectivity for colleagues: we transferred all company mobile phone services to Wavenet.

"Wavenet's support in helping us securely migrate our data from our old PMS platform has been invaluable. With tightened security measures, we can store all our archive client data electronically and access our files safely from anywhere, which is crucial given the varying retention periods for legal documents. This transition was a significant dilemma for us, but Wavenet showcases their capabilities in tackling this challenging task, and we couldn't be happier with the results. The IT support and proactive assistance we've received have truly gone above and beyond our expectations."

Dinesh Raja, Managing Partner at Bowling & Co Solicitors

The results

The array of managed services that we've providing has given Bowling & Co Solicitors lasting peace of mind, with them having realised numerous benefits, including:

• Enhanced performance, security, and reduced downtime: our enterprise-grade connectivity ensure seamless service management for all users, devices, and core systems 24/7/365.
•  Enhanced efficiency and savings: transitioning to M365 Business Premium has resulted in substantial cost savings whilst also empowering Bowling & Co to securely and effectively adopt AI within Microsoft Copilot.
• Secure storage and backup: with Datto SaaS Protection, Email, OneDrive and SharePoint are fortified, ensuring vital documents, emails, and collaboration data remains safe from loss and corruption.
• Secure VM hosting and permanent file access: migrating their old PMS data to a VM in our Nebula DC has provided secure storage and long-term access to hundreds of historic case files for easy retrieval and upload to the new SaaS PMS whenever needed.
• Consistent branding: implementing Exclaimer email signatures ensures their branding remains uniform and professional.
• Advanced email security: Mimecast ensures robust protection against phishing and targeted attacks while allowing powerful search capabilities across email to support rapid investigations. 
• Consolidated billing: by streamlining their mobile services with eSIM technology and transitioning to us, Bowling & Co now enjoys simplified billing.

If you’d like to find out more about how we could help your business with the areas covered in this case study, then get in touch at enquiries@wavenet.co.uk.