Case Study: Anglia Free Range Eggs

21/01/22 Wavenet

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About Anglia Free Range Eggs

With a motto of "Run by farmers for farmers", Anglia Free Range Eggs are dedicated to ensuring their eggs meet the highest quality and welfare standards. Producing, supplying and packing delicious free-range eggs.

Taken from only the best free-range farms across the UK, Anglia Free Range Edds deliver quality, service and value for all our customers.

Established in 2010, Anglian Free Range Eggs are privately owned by farmers and have over 250 combined years of agricultural expertise at their disposal.

The Challenge

As Anglian Free Range Eggs continued to grow, their incumbent phone system was no longer able to meet the needs of a modern workplace and the necessity of remote working.

Their current system was restricted to fixed desk phones on site. The team need to be in direct contact with their Lincoln-based head office but also needed the flexibility to work remotely when the need arises.

A further challenge was thrown up by needing to link the sites telephony systems into one, something that the current system was unable to do.

The Solution

After speaking to Wavenet, IPCortex was identified as the perfect solution for Anglia Free Range Eggs.

IPCortex provides a simple, user-friendly web-based calling system for home and mobile workers, plus the option of a cloud-based system for customers with multiple sites like Anglia Free Range Eggs. As the solution does not require physical engineer on-site visits, the solution can be scaled to meet the needs of the business as it continues to grow.

IPCortex also provides an agile remote working solution for the team, there are further benefits to the team without the need for expensive hardware meaning they can take advantage of significant cost-savings alongside their modernised phone system.

The Results

Through our work together Anglia Free Range Eggs have been able to take advantage of the following results;

Savings: Both in cost and time have been experienced since the new solution has been implemented. With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.

Remote working capabilities: Remote working is now a viable option for the team, providing them with the necessary business continuity throughout the challenges of the pandemic and into the future.

Reliability: With unrivalled SLA's and dedicated account managers, Anglia Free Range Eggs have complete peace of mind, this coupled with IPCortex providing a future-proof solution to the ISDN switch-off means they have a robust solution for now and the future.

Usability: With no complicated tech or onsite engineer visits, Anglia Free Range Eggs have a simple to use and easily scalable solution.

"We found Wavenet to be very professional and extremely helpful from the initial contract negotiations through to install and training. They have provided a system that works well for our business and future-proofing our needs" - Carl Thacker, IT Manager, Anglia Free Range Eggs

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