Contact centre operators running legacy on-premises solutions face critical decisions as they modernise and migrate to the cloud. For Avaya customers, this challenge has become even more complex with Avaya's strategic pivot to focus on larger enterprises and hybrid cloud solutions.
Academic institutions are going through a large-scale change in the way they communicate. Yet, many institutions still rely on outdated systems that struggle to cope with these demands. The solution is a cloud-based communication system that works with institutions to improve processes.
In contact centres, managers say they can quite often struggle with staff shortages, making it difficult to maintain service levels.
Many of you have started on a company’s website and when in need of support been forced to call their Customer Support.
A price rise is coming! The cost of everything including commodities, energy, food, and the services we pay for are rising. This inflationary pressure isn’t just confined to the consumer it also affects services; system integrators and resellers must start setting customer expectations.
How can we keep our businesses going when countries are “locked down” and travel restrictions are stopping people from travelling?
One reason is because most companies ignore customers who try to convert online when they bump into troubles… our contact centre vendor, Puzzel, tested 12 large brands and the result was staggering.
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