Posts about AI

Back in May 2023, the government announced that £240 million would be made available for GP practices to buy and install cloud-based phone systems, pitched as a way of addressing the “8am rush” of patient calls.¹ Three years on, that funding round has closed, and the picture looks very different: the vast majority of practices have made the move, and cloud-based telephony is now something practices report on as standard, rather than something they apply for. This article reflects on what the programme achieved, what's required of practices now, and why the PSTN switch-off means this still isn't a topic to file away.

Ask any GP practice manager about their biggest operational headache and you'll usually hear something about peak-time call volumes, the 8am rush being the most familiar example. Phones ringing off the hook the moment reception opens, patients redialling in frustration or stuck in a queue for long periods, and a reception team trying to triage, book and reassure all at once.

A practical guide to helping organisations adopt AI with confidence, covering leadership, data readiness and safe, responsible implementation. AI is finding its way into everyday work, often in ways business leaders didn’t foresee It’s being used to speed things up, reduce friction and help people keep pace, often without much visibility beyond the individual or team involved.

How TeamsLink is evolving into an AI-powered omnichannel contact centre, and what it means for your organisation Expectations aren’t slowing down. Teams are being asked to do more with less. At the same time, the way we manage conversations is changing fast, driven by AI, data, and growing compliance demands.

Operational excellence has become a defining ambition for UK organisations. Faced with cost pressure, skills shortages, rising cyber risk and growing customer expectations, businesses are no longer asking whether technology supports operations but whether it actively improves them.

Join Wavenet’s cyber security and AI specialists for a focused webinar on how AI is reshaping the cyber risk landscape and what organisations must do to stay secure while realising AI’s value. We’ll examine how AI-driven attacks such as advanced phishing, deepfake impersonation and automation are increasing risk across the business, then show how treating AI risk as a governance issue, supported by layered people, process and technology controls, enables secure and responsible AI adoption.

Looking to modernise your organisation's capabilities? We share the latest developments across Microsoft Copilot, Microsoft 365 licensing, and our Modern Workplace services, in our latest Modern Work and AI update. This session is designed to help you get more value from your partnership with Wavenet and from the Microsoft tools in your portfolio.

Artificial intelligence has redefined the cyber threat landscape. What once required coordinated teams of skilled attackers can now be executed at machine speed, with AI automating everything from reconnaissance to exploitation. In 2026, UK businesses face a level of cyber risk that is faster, more adaptive, and harder to detect than at any time in the past decade.

Choosing a Managed Service Provider (MSP) is one of the most important technology decisions a UK business will make in 2026. With MSPs now responsible for cyber security, cloud management, remote working, data protection, and everyday IT operations, selecting the wrong partner can create major business, financial, and regulatory risks.