Posts by Wavenet

In the event of a cyber-attack, having a detailed response plan will be what separates organisations into two groups. Those confident in their pre-planning and able to manage the incident effectively, and those who have been burying their heads in the sand. Cyber threats are increasing in scale and sophistication, with payloads that can cripple IT systems to cause operational disruptions and reputational damage, so let’s make sure you’re in the right group, by detailing what should be included...

The challenge: IT complexities in hybrid workspaces The shift to hybrid work has transformed commercial real estate. Landlords and operators now face growing pressure to offer secure, seamless, and tech-enabled work environments that meet modern tenant expectations. However, this shift introduces its own IT challenges:

The UK is the third most targeted country1 in the world for cyber-attacks with more than 70% of medium to large businesses experiencing a cyber breach within the past year2. Public sector organisations, in particular, face unique cyber security challenges, as they manage sensitive data ranging from personal information to national security details. This makes them prime targets for increasingly sophisticated cyber threats, demanding that public sector systems and infrastructure evolve to meet these rising risks.

Microsoft 365 is widely recognised as the go-to business IT solution provider supporting millions of businesses around the world to be more productive and collaborative around-the-clock. Known for its Office suite of apps, Microsoft 365 has been powering everyday business activities for years. As businesses adopt more of the features included in their Microsoft 365 licensing plan and experience the benefits in terms of productivity, collaboration, and cyber resilience, they often seek additional ways to benefit from advanced functionality, and naturally look to move to the next plan type.

Contact centre operators running legacy on-premises solutions face critical decisions as they modernise and migrate to the cloud. For Avaya customers, this challenge has become even more complex with Avaya's strategic pivot to focus on larger enterprises and hybrid cloud solutions.

SaaS-tainable success: navigating the Cloud with precision

Building more meaningful personal relationships with customers could help banks boost their revenue by up to 20%1. By moving your contact centre to the Cloud, you will have access to the tools you need to provide more human experiences that not only meet customer expectations but exceed them – leading to a positive impact on your business.

As a leading managed service provider (MSP) we understand that for the NHS and other public healthcare organisations the deployment of Microsoft 365 is unique. Our Microsoft 365 Management services include all the core functionality you’d expect covering Office, EMS and Windows Enterprise but also includes your specific NHS configurations and processes such as TANSync, Hybrid Identities, Single Sign On (SSO) and the NHS joiners movers and leavers process (JML) with its linkage to NHS Mail and the Electronic Staff Record (ESR).