The only vendor holding both Unify Microsoft Teams CX certifications
The first certified under Microsoft's new AI voice agents programme, also on the Unify model.
Certified on the Unify integration model, the tightest integration with Microsoft Teams Phone.
For over 30 years, AudioCodes has helped organisations modernise enterprise communications with innovative voice infrastructure, AI-powered customer experience tools, and intelligent workplace solutions. Its portfolio spans Microsoft Teams, Zoom Phone, Webex, and hybrid voice environments, helping businesses transition seamlessly from legacy telephony to secure, cloud-first communications.
Whether you’re modernising your telephony estate, enabling hybrid work, or enhancing contact centre experiences, AudioCodes provides the flexibility, interoperability, and reliability needed to support digital transformation at scale.
AI is transforming the future of enterprise communications, and AudioCodes is helping organisations with smarter, more efficient ways of working through capabilities such as an AI-powered receptionist, automated call transcription and summarisation, and intelligent IVR and self-service automation.
AudioCodes combines AI-enhanced voice technologies, intelligent routing, conversational AI, and automation capabilities to streamline customer interactions and improve employee productivity. From voice applications and intelligent meeting experiences to automated provisioning and analytics, AudioCodes helps businesses reduce operational complexity while delivering better user experiences.
AudioCodes has a live platform that enables customers to deploy and manage cloud voice services faster, with simplified onboarding, policy management, and monitoring capabilities across Microsoft Teams, Zoom Phone, and Webex environments.
Together with AudioCodes, we help businesses embrace AI-driven communications, reduce call volumes, improve response times, and enhance user experience.
For TeamsLink customers ready to move beyond business calling, AudioCodes Voca CIC adds an AI-powered contact centre within the Microsoft Teams environment. It brings AI Receptionist, intelligent routing, omnichannel engagement and live agents together in one experience, and is the only vendor holding both Microsoft Teams Unify certifications for Contact Center and Voice Agents.
We combine deep expertise in unified communications, contact centre, networking, and managed services with AudioCodes’ industry-leading voice and AI technologies to deliver tailored solutions that meet the evolving needs of modern organisations.
Our experience supporting complex communication environments means we can help businesses migrate from legacy systems, optimise hybrid infrastructures, and deploy cloud voice services with minimal disruption.
Working alongside AudioCodes enables us to deliver:
By combining AudioCodes’ flexible technology portfolio with our consultancy, deployment, and managed support services, we help organisations modernise communications while protecting existing investments and preparing for future growth.
We work closely with AudioCodes to help organisations modernise communications, improve collaboration, and deliver exceptional customer experiences.
Our experts can support you with:
Whether you’re looking to simplify operations, improve call quality, enable AI-powered experiences, or future-proof your communications environment, we can help you build a smarter, more connected workplace.