Wavenet partners with Zoom to supercharge cx and team collaboration

Wavenet is one of the UK’s most trusted managed services and security providers and is proud to announce its new strategic partnership with Zoom. This collaboration marks a significant step in Wavenet’s mission to expand its offering in the enterprise collaboration and customer experience (CX) space, empowering organisations to modernise communications, streamline workflows and enhance user experience.

To achieve Zoom’s coveted Platinum Partner status, Wavenet has invested heavily in its people, infrastructure and training. Cross-functional teams across engineering, presales and sales have undergone extensive Zoom certifications. Wavenet has also achieved full Zoom Phone and Zoom Contact Centre sales competencies, further demonstrating its ability to deliver specialist expertise and best-in-class solutions.

“Zoom’s focus on customer experience and innovation aligns perfectly with Wavenet’s strategic direction. This collaboration allows us to offer our customers a truly modern, AI-enhanced solution that complements their existing investments, particularly for those using legacy systems like Mitel.”

- Barry Ward, Director of Contact Centre, Mobile and Unified Communications solutions at Wavenet

As a newly appointed Platinum Partner - the highest level of partnership status - Wavenet is now positioned to offer its customers a market-leading suite of solutions, including Zoom Phone, Zoom Contact Centre and Zoom Workplace. This partnership reinforces Wavenet’s commitment to innovation and delivering enhanced value to its customers through powerful, scalable and flexible communication technologies.

The partnership is particularly significant for Wavenet’s extensive Mitel and Avaya customers. With Wavenet’s 30+ years of experience in unified communications and deep expertise in migrating businesses from legacy platforms, businesses can now adopt modern hybrid solutions and integrated tools without the need for costly rip-and-replace approaches.

Zoom’s solutions further enhance this offering by supporting omnichannel customer interactions, delivering AI-powered insights, and integrating seamlessly with CRM systems and business applications - making them ideal for enterprises with complex communication infrastructures and stringent security requirements.

“This partnership not only expands our service offering but also enables us to deliver greater value to our customers. It reinforces Wavenet’s role as a trusted advisor and a leader in the evolving workspace collaboration landscape.”

- Emma Westland, Strategic Partner UK&I at Zoom

aEesnd, Strategic Partner UK&I at Zoom.

Wavenet remains committed to offering a broad portfolio of solutions and will continue working closely with multiple vendors to meet the diverse needs of its customers. The Zoom partnership represents the next phase in delivering intelligent, future-proof communications at scale.

For more information on how Wavenet can support your business, please contact us.