Posts about Contact Centre

We help healthcare providers revolutionise patient care through digital transformation and cloud contact centre technology. By combining our expertise with Five9’s market-leading platform, we enable hospitals, clinics, and health systems to deliver faster, more personalised, and more accessible care. This comprehensive guide explains how to: Break down data and operational silos Integrate digital and in-person patient journeys Enable secure self-service portals and chatbots Deliver seamless omnichannel engagement across voice, email, SMS, and video We empower healthcare organisations to unlock underused data, improve clinical team productivity, and meet rising patient expectations — all while enhancing outcomes, lowering costs, and creating connected care experiences that stand out in today’s competitive healthcare market.

Universities across the UK are already preparing for the crucial Clearing period - a time to connect with prospective students and ensure every remaining course place is filled. For students, it’s a vital second chance to achieve their ambitions, and for universities, it’s a key opportunity to showcase their strengths.

In today’s fast-moving digital landscape, businesses rely heavily on technology to remain competitive, efficient, and secure. But managing IT infrastructure in-house can be complex, costly, and time-consuming. That’s where a Managed Service Provider (MSP) comes in.

Webinar summary: future-proofing business communications with Mitel & Wavenet As communication continues to evolve, choosing the right partner is essential. This exclusive webinar, hosted by Wavenet in partnership with Mitel, featured Stuart Aldridge (UK Head of Mitel), Emma Westland (Strategic Director at Zoom) and Barry Ward (Product Director at Wavenet), delivering a forward-looking session focused on the future of unified communications (UC) for Mitel, Zoom and Wavenet.

Contact centre operators running legacy on-premises solutions face critical decisions as they modernise and migrate to the cloud. For Avaya customers, this challenge has become even more complex with Avaya's strategic pivot to focus on larger enterprises and hybrid cloud solutions.

Academic institutions are going through a large-scale change in the way they communicate. Yet, many institutions still rely on outdated systems that struggle to cope with these demands. The solution is a cloud-based communication system that works with institutions to improve processes.

In contact centres, managers say they can quite often struggle with staff shortages, making it difficult to maintain service levels.

In contact centres, managers say they can quite often struggle with staff shortages, making it difficult to maintain service levels.

Many of you have started on a company’s website and when in need of support been forced to call their Customer Support.