Posts about Cloud

Building more meaningful personal relationships with customers could help banks boost their revenue by up to 20%1. By moving your contact centre to the Cloud, you will have access to the tools you need to provide more human experiences that not only meet customer expectations but exceed them – leading to a positive impact on your business.

Since Covid, two-thirds (64%) of schools across primary and secondary education have been using Cloud technologies in the classroom as an integral part of teaching and learning outcomes. This includes using collaborative software to encourage students to work together and game-based software to introduce interactive ways of learning.

Over three quarters of customers expect to solve complex problems in a single interaction with one agent. But let’s be honest, you can’t do that with your legacy call or contact centre, can you?

Approximately 97% of cyberattacks and data breaches could be prevented if organisations had comprehensive security measures in place.

The housing sector may not be the most obvious target of cyber criminality, but 25% of housing associations have suffered from a cyberattack in the last 12 months.

Only 2% of companies believe they were fully prepared for the Covid-19 pandemic.

Almost 70% of CEOs believe their network maturity level is impeding business progress.

Almost a fifth of UK households live in social homes.

Every business is at risk of a cyber-attack. In 2017, cyber attacks on organisations cost the UK economy £10 billion, with 7 out of 10 companies falling victim to a cyber-attack or breach[1]. When a CEO is confronted with a cyber-attack or data breach, they start to worry about their vulnerabilities in the technology they use and forget to look at the very people using those technologies everyday - their employees. According to the 2017 Data Breach Investigations Report, more than 90% of cyber-attacks were traced back to human error[2], suggesting that mistakes caused by humans both initiates and amplifies the risk of cyber-crime and the damage it poses to businesses. The best way for business directors, CEOs and managers to combat this threat is to create a risk-aware workplace culture, and that starts with cyber security awareness.