Over three quarters of customers expect to solve complex problems in a single interaction with one agent. But let’s be honest, you can’t do that with your legacy call or contact centre, can you?
Approximately 97% of cyberattacks and data breaches could be prevented if organisations had comprehensive security measures in place.
The housing sector may not be the most obvious target of cyber criminality, but 25% of housing associations have suffered from a cyberattack in the last 12 months.
Only 2% of companies believe they were fully prepared for the Covid-19 pandemic.
Almost 70% of CEOs believe their network maturity level is impeding business progress.
Almost a fifth of UK households live in social homes.
Every business is at risk of a cyber-attack. In 2017, cyber attacks on organisations cost the UK economy £10 billion, with 7 out of 10 companies falling victim to a cyber-attack or breach[1]. When a CEO is confronted with a cyber-attack or data breach, they start to worry about their vulnerabilities in the technology they use and forget to look at the very people using those technologies everyday - their employees. According to the 2017 Data Breach Investigations Report, more than 90% of cyber-attacks were traced back to human error[2], suggesting that mistakes caused by humans both initiates and amplifies the risk of cyber-crime and the damage it poses to businesses. The best way for business directors, CEOs and managers to combat this threat is to create a risk-aware workplace culture, and that starts with cyber security awareness.
The past two years have undoubtedly been difficult for all. Individuals and businesses have all suffered, it has provided challenges for digital and technology strategies within businesses; last-minute lockdowns, a shift to hybrid or full remote working, along with at times - a lack of technology in place to accommodate for this accelerated modern shift.
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