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More than 800 fax machines are still being used by the NHS – almost four years after the Government's deadline for a total ban on them.
Over three quarters of customers expect to solve complex problems in a single interaction with one agent. But let’s be honest, you can’t do that with your legacy call or contact centre, can you?
Many of you have started on a company’s website and when in need of support been forced to call their Customer Support.
How can we keep our businesses going when countries are “locked down” and travel restrictions are stopping people from travelling?
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