Posts by Wavenet

Wavenet, a leading UK managed service provider and cyber security specialist, has announced a strategic partnership with BDO to deliver an integrated approach to cyber security assurance, compliance and certification. The partnership combines Wavenet’s cyber security, readiness and technical remediation expertise with BDO’s independent audit, assurance and certification capabilities – creating a single, coordinated framework that supports organisations across their full security and compliance lifecycle. While initially focused on SOC 2 and ISO 27001 certification pathways, the partnership is designed to extend across a broader range of assurance, risk and regulatory requirements, providing organisations with a scalable and future-proof approach to managing cyber and compliance obligations. As regulatory pressure, supply chain scrutiny, and customer assurance requirements continue to intensify, organisations are increasingly challenged by fragmented delivery models - engaging multiple advisory firms, security providers and auditors. Wavenet and BDO’s partnership removes that complexity, aligning all stages of the journey under a shared programme framework to reduce delivery risk, lower internal overheads, and accelerate time to assurance. Using this approach, Wavenet – in line with BDO’s assurance framework and approach – is able to lead end-to-end security and compliance readiness activities, including: • Cyber maturity and gap assessments • Technical remediation and control implementation • Managed security services (including SOC / MDR) • Evidence management and audit preparation. BDO then delivers audit, assurance and certification services across applicable frameworks, ensuring full compliance with professional standards while maintaining complete independence by design. This structured approach provides a clear separation between delivery and assurance, while providing the client with a consistent and trusted relationship throughout the journey – from initial assessment and remediation, through to independent validation and ongoing compliance. Paul Colwell, CISO at Wavenet, said: “Organisations are under increasing pressure to demonstrate verified security and compliance across multiple frameworks, not just one. This partnership enables us to provide a structured, scalable approach that supports customers throughout their entire assurance journey, from operational security through to independent certification and beyond.” Evan Routenberg, Partner at BDO, added: “We’re thrilled to be partnering with Wavenet to offer our clients a more holistic approach to their assurance and certification needs. In today’s digital economy, cyber assurance has evolved beyond being a single certification exercise to become an ongoing requirement; our partnership will allow us to address this change, while also ensuring that audit and independent validation remain rigorous, objective, and fully independent.” The partnership is designed for mid-market and enterprise organisations with compliance-led security strategies, including SaaS providers, regulated industries, and businesses responding to increasing customer and partner assurance requirements. Organisations can begin with a structured readiness assessment aligned to recognised assurance frameworks, creating a clear and accelerated pathway to certification, audit, and ongoing compliance.

The Contact Centre Directors’ Guild (CCDG) has formally unveiled as a new, unified voice for the UK contact centre industry, backed by strategic support from Wavenet. Bringing together senior leaders from across the sector, the Guild has been established to elevate the profile of an industry that employs more than 1.16 million people - representing a staggering 3.4% of the UK working population - and plays a critical role in the success of business, public services and communities. An industry that works within a global network of contact centres with the UK being the jewel in the global crown offering the highest levels of service and sales excellence backed by global leading quality and regulation. Despite its scale and impact, the contact centre sector has historically lacked a single, coordinated voice at a national level. The CCDG aims to address this by providing a platform for collaboration among executive leaders, enabling the industry to speak more strongly on the issues shaping its future, from workforce development and customer experience to rapid technological transformation. The Guild’s formal unveiling took place at its launch event last month and follows an 18-month period of organic growth and behind-the-scenes development. During this time, it has built momentum through senior-level engagement both in and outside the industry, cross-sector collaboration and strategic planning. Its mission is to champion the sector as both a major economic contributor and a gateway to accessible, meaningful careers, whilst helping to future-proof the industry in the face of fast paced change. CCDG’s co-founders, Jane Thomas and Katy Forsyth say “The contact centre industry plays a vital role in UK business, the economy and society, yet it has too often been overlooked and has been under-represented. The Contact Centre Directors’ Guild has been created to change that, bringing together many of the industry’s senior leaders to establish a clear, collective voice for the sector at a national level. “By working collaboratively, we can elevate the profile of our industry, champion the opportunities it creates, and ensure that it is recognised not only for its economic contribution, but for the critical role it plays in supporting businesses, public services and communities, particularly in times of need. The Guild provides a platform for leadership, insight and continuous improvement, helping to future-proof the sector and ensure that it continues to thrive. The Guild is here to make a positive difference to the contact centre sector, it’s workers and the customers it serves’’ Barry Ward, Product & Strategy Director at Wavenet, agrees, saying, “The contact centre industry underpins how organisations connect with their customers, citizens and communities, yet its importance is often underestimated. At Wavenet, we believe it deserves far greater recognition. “That’s why we are proud to support the Contact Centre Directors’ Guild as a strategic partner committed to helping raise the profile of the industry and amplify the collective voice of its leaders. By working together, we can shine a light on the value the sector brings to the UK, while supporting organisations as they navigate rapid transformation in areas such as customer experience, technology and workforce evolution.” The Guild’s unveiling marks an important step in strengthening recognition for this vital sector that underpins UK economic success and business’ response during times of disruption, from supporting critical public services to enabling organisations to maintain continuity and customer support at scale. Alongside its advocacy role, the CCDG will provide thought leadership and strategic guidance to help organisations and their senior leaders across the industry navigate ongoing innovation in areas such as automation, AI and workforce and customer transformation, ensuring the UK contact centre sector remains resilient, competitive and fit for the future.

Wavenet has been recognised by Mitel as a 2026 Healthcare Specialisation Partner and Contact Centre Specialisation Partner, and was also named Mitel's Healthcare Partner of the Year at the company's Executive Partner Summit on 11 June 2026. Together, these recognitions highlight Wavenet's expertise in delivering communications and engagement solutions for organisations operating in demanding customer and service environments. Mitel announced its 2026 specialisation partners as part of its global partner recognition programme. Mitel says its specialisations recognise partners that have developed repeatable expertise in specific industries and solution areas, supported by strong performance, certifications, technical capability and customer success. Wavenet is listed in both the Healthcare and Contact Centre categories. According to Mitel, Healthcare specialisation partners deliver secure, reliable communication solutions that support care teams, improve coordination and enhance patient outcomes, while Contact Centre specialisation partners help organisations transform customer interactions through flexible engagement solutions. Barry Ward, Director of Product & Strategy at Wavenet, said: “We believe the greatest value for customers comes from combining the right products, technologies and expertise to create solutions that genuinely fit their needs. This recognition matters because it provides clear evidence that we are delivering on that promise.” Stuart Aldridge, Head of UK, Ireland & South Africa at Mitel, said: “This achievement reflects Wavenet’s continued investment in building deep expertise, delivering strong customer outcomes, and meeting the rigorous requirements of our Specialisation Program. “Wavenet’s commitment to excellence sets it apart in the market, and we’re proud to recognise its success.” Read Mitel’s full announcement here: Mitel Celebrates Partner Excellence and Expertise in the UK

Wavenet, one of the UK’s most trusted managed services and security providers, is proud to announce the appointment of David Hayward as Director of Mobile, reinforcing its ambition to accelerate growth across its mobile and IoT portfolio.

Wavenet has announced its new strategic partnership with Smarsh, the global leader in communications intelligence. As one of the UK's most trusted managed services and security providers, this collaboration marks a significant step in Wavenet's mission to expand its offering in this space, empowering organisations to modernise call recording using AI and other features to enhance user experience.

Wavenet, the UK’s most trusted managed service and security provider, has launched CyberGuard Net360, a new service designed to help businesses gain full visibility, security and control across complex network environments.

Wavenet is one of the UK’s most trusted managed services and security providers and is proud to announce its new strategic partnership with Zoom. This collaboration marks a significant step in Wavenet’s mission to expand its offering in the enterprise collaboration and customer experience (CX) space, empowering organisations to modernise communications, streamline workflows and enhance user experience.

Wavenet is one of the UK’s most trusted managed services and security providers and is proud to announce a ground-breaking European strategic partnership with 8x8, a global business communications platform provider. This is among the first partnerships of its kind, setting a new benchmark for enterprise communications and customer experience (CX). The announcement follows Wavenet being named 8x8 EMEA Resell Partner of the Year 2025 and 8x8 EMEA Contact Centre Partner of the Year 2025, recognition of the company’s exceptional expertise, delivery, and customer focus. Through this strategic partnership, Wavenet will deliver the 8x8 Platform for CX portfolio, including 8x8 Voice for Microsoft Teams, 8x8 Unified Communications, 8x8 CPaaS solutions, and 8x8 Contact Centre. With extensive investment in people, infrastructure, and certifications, Wavenet is uniquely positioned to help organisations modernise communications, streamline workflows and deliver AI-powered customer engagement. “This is a world-first partnership and a huge step forward for our customers,” said Barry Ward, Director of Contact Centre, Mobile and Unified Communications solutions at Wavenet. “Working this closely with 8x8 gives us a unique ability to transform how businesses communicate, particularly those upgrading from legacy systems, and wishing to enhance their customer and staff experiences.” “Wavenet’s strong dedication to innovation and customer success makes them a trusted and highly valued partner,” said Emily Masterton, Head of Channel EMEA at 8x8. “We are deeply grateful for our partnership with Wavenet, whose vision and expertise continue to elevate what’s possible for our joint customers. Achieving this strategic status as 8x8’s first partner of this kind highlights their leadership in driving the future of enterprise communications.” Together, Wavenet and 8x8 will deliver intelligent, scalable and secure communications solutions, enabling enterprises to thrive in today’s fast-evolving digital workplace. If you're interested to learn more about how Wavenet and 8x8 work together, you can get more information here.