WHC for Healthcare - General Practice

The challenges

• Many practices are using old PBXs that don’t really meet the communications needs of staff.
• A general practice needs a flexible and cost-effective communications system.
• Calls from ill and anxious patients who need immediate attention must be handled quickly and efficiently. This is why it’s essential that you have fast and efficient call handling.
• You also need to show that you comply with IT Governance and Care Quality Commission (CQC) standards for improving patient care and running a capable practice.

The benefits

Better patient service

• A friendly, prompt and effective service for patients.
• Answer calls efficiently, even during busy times.
• Develop your staff and improve customer care with call recordings for training and continuous improvement.
• In-built business continuity means calls can always be made and answered – it’s a phone service that never fails.

Lower costs

• WHC is secure and our Hosted SIP Trunking option costs you less than a traditional ISDN solution.

Higher productivity

• Easily manage and allocate your staff and resources with call reporting that gives you insight to drive up productivity.
• Our optional receptionist console ensures that even high call volumes can be handled efficiently.

Compliance with Governance standards

• Call Recording complies with CQC standards.
• Our business continuity tools and processes meet IT governance standards and ensures that patient calls are answered even in the event of disasters.