Posts by Wavenet

By Martin Lewis, Head of Business Continuity Sales at Wavenet

Crisis readiness reality check

How TeamsLink is evolving into an AI-powered omnichannel contact centre, and what it means for your organisation Expectations aren’t slowing down. Teams are being asked to do more with less. At the same time, the way we manage conversations is changing fast, driven by AI, data, and growing compliance demands.

If you’ve seen different dates quoted for the UK’s PSTN switch‑off, you’re not alone.

The latest Cyber Security Breaches Survey 2025/26, published by the UK Government, reinforces a reality many organisations already recognise: phishing remains the most common and most disruptive type of cyber attack facing UK businesses and charities.

Cyber insurance premiums for UK businesses have risen sharply in recent years. Insurers are tightening underwriting requirements, increasing excesses, and in some cases refusing cover altogether - particularly for organisations with weak cyber security controls.

For years, organisations have measured their cyber maturity by how well they prevent incidents. How many controls are in place. How many standards are met. How clean the audit looks.

Ongoing global supply constraints are creating real friction for organisations that rely on physical infrastructure. Pricing is volatile, quote validity is shorter, and lead times for servers, storage and networking are increasingly unpredictable. Even when budgets are approved, delivery timelines can move without warning, delaying projects and increasing risk.

Operational excellence in the public sector is measured in outcomes: safer communities, healthier citizens, stronger local economies, and better day-to-day experiences for service users. Yet public bodies are operating under sustained budget pressure, rising demand, complex legacy estates, and a fast-changing risk landscape (including cyber). Technology can be a powerful enabler but only when it is implemented and managed in a way that supports resilient, efficient, and accountable service delivery.