Virtual meetings have now been forming a vital part of our working week for a long time. As Microsoft strive to provide us with better meeting experiences, new apps will help manage the ebb and flow of meetings keeping them on track and helping you deliver engaging and insightful meetings.
Microsoft Teams is the ultimate collaboration platform used by millions, but that doesn't mean there aren't questions about how to use it.
The pandemic has changed our views and experiences of so much it's almost difficult to remember what "normal" was. As the pandemic stretched from weeks into months and beyond, it's pertinent to question what the future looks like - certainly for the contact centre arena anyway.
Microsoft Teams is arguably the ultimate collaboration tool. Adopted by organisations of all sizes and industries of all verticals. But does it have its place in supporting the Public Sector?
Keep yourself and your team members organised with Lists in Microsoft Teams.
A business continuity plan is not just about considering your business and it's employees, but it's customers too and this is even more important in the Contact Centre industry.
Frontline was certainly never a term we associated with customer service reps, supermarket staff or other workers providing essential services, but the pandemic has changed that.
Video calls have become a part of our daily life as we adapt to a new way of life. From facetime with your family to Zoom pub quizzes and the obligatory video call with work.
COVID-19 has been the accelerant for digital collaboration, homeworking and even wider adoption of Teams.
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