Posts about Five9

We help healthcare providers revolutionise patient care through digital transformation and cloud contact centre technology. By combining our expertise with Five9’s market-leading platform, we enable hospitals, clinics, and health systems to deliver faster, more personalised, and more accessible care. This comprehensive guide explains how to: Break down data and operational silos Integrate digital and in-person patient journeys Enable secure self-service portals and chatbots Deliver seamless omnichannel engagement across voice, email, SMS, and video We empower healthcare organisations to unlock underused data, improve clinical team productivity, and meet rising patient expectations — all while enhancing outcomes, lowering costs, and creating connected care experiences that stand out in today’s competitive healthcare market.

Transforming healthcare with smarter, connected care Healthcare today faces extraordinary pressures, but also unprecedented opportunities. Patients want quick, convenient, and personalised interactions, while providers face rising demand, workforce shortages, tighter budgets, and escalating cyber risks. These challenges are real, but they don’t have to define the future of care. Read on to see how we help healthcare organisations turn these challenges into opportunities, and how our communication tools are helping healthcare providers to deliver seamless, patient-centred experiences.

Building more meaningful personal relationships with customers could help banks boost their revenue by up to 20%1. By moving your contact centre to the Cloud, you will have access to the tools you need to provide more human experiences that not only meet customer expectations but exceed them – leading to a positive impact on your business.

Unlock five-star CX in retail & hospitality with the Cloud

Over three quarters of customers expect to solve complex problems in a single interaction with one agent. But let’s be honest, you can’t do that with your legacy call or contact centre, can you?

Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the past two years. The pandemic has changed everything and for many Contact Centres, it has demonstrated the limitations of the traditional CPE based siloed Call Centre Solutions and has made people re-evaluate their wider approach to Customer Experience.