Exceed Learning Partnership

"We want an extension to the team. With Wavenet Education, we feel like they know who we are, and what we want to achieve, and they help us get there. It’s not just transactional. We feel like an important account and are treated properly. Nothing is too much trouble."

Andy Hibbit, COO at Exceed Learning Partnership

About the customer

Exceed Learning Partnership is a Multi-Academy Trust (MAT) in Doncaster, made up of five primary schools, serving over 1,700 pupils and 260 staff. With a focus on educational excellence, the Trust is committed to growing sustainably while providing outstanding support for both staff and students. We have been a trusted partner since the formation of the MAT in 2017.

The challenge

As the Trust expanded, it faced challenges managing the varied IT needs across schools, each with its own approach to technology. This led to inefficiencies, such as overlapping services from multiple providers, which created additional costs and accountability gaps. With plans to continue growing, Exceed needed an IT support provider who could offer flexible, scalable solutions that worked for every individual school, while keeping costs manageable and service accountability clear.

The solution

We provided a comprehensive suite of IT services tailored to the needs of each individual school within the MAT, ensuring that the autonomy of each school was respected while maintaining cohesion across the Trust. Specific services included:

• Remote Learning Support: Configuring and supporting Microsoft and Google deployments for virtual classrooms during lockdown.
• Out-of-Hours IT Support: Ensuring rapid response times for urgent issues outside of regular working hours.
• Tailored IT Support Contracts: Providing flexibility to adjust support based on the needs of each academy within the Trust.
• Centralised IT Infrastructure: Streamlining and consolidating IT services to reduce the number of suppliers and create efficiencies across the MAT.
• Proactive Planning and Consultancy: Offering advice and support on long-term IT strategy, helping Exceed plan for future growth and new academies joining the Trust.

“Essentially, it’s not just about the actual physical service, we want an extension to the team. Each academy has its own autonomy, so we want our IT support provider to be able to tailor the contract based on the needs of each academy within the MAT.”

Andy Hibbit, COO at Exceed Learning Partnership

The results

Since partnering with us, we have helped Exceed Partnership achieve:

• Cost Efficiency: Consolidating services under one provider has resulted in cost savings for the Trust, reducing the complexity and costs associated with multiple suppliers.
• Scalability: As the MAT grows, the services they receive from us have been easily scalable to accommodate new schools and staff, helping Exceed expand smoothly.
• Seamless Remote Learning Support: Our rapid response and expert support during the pandemic ensured that Exceed’s schools were equipped to continue learning without disruption.
• Proactive IT Strategy: Proactive advice from our teams of experts has been invaluable for long-term planning, ensuring that Exceed is always prepared for future IT needs and the integration of new schools.

Overall, their partnership with us has enabled Exceed Learning Partnership to maintain high standards of IT service, while offering flexibility, reliability, and exceptional customer support.

If you’d like to find out more about how we could help your business with the areas covered in this case study, then get in touch at enquiries@wavenet.co.uk.