Case Study: IMSL

About IMSL

With companies registered in the UK, Australia and New Zealand, IMSL understands the huge potential that harnessing the power of quality, timely, and actionable intelligence can bring to your organisation. They also know that delivering effective intelligence is a complicated business – that’s why they've made it their business.

IMSL's core purpose is to help you move rapidly from requirements to data, to options, to confident and informed decisions.

They deliver intelligence expertise, training and support to multiple sectors – including commercial organisations, financial institutions, insurers, military, law enforcement, government, public and community services – so they appreciate that the customers’ requirements are always unique.

Their professional intelligence practitioner team has extensive domain expertise and is dedicated to working with their customers to deliver products and services tailored to their needs.

IMSL's approach is always to work with advanced technology to help their customers achieve their objectives, but it’s IMSL's specialist team of experts that really sets them apart. As intelligence professionals drawn from diverse backgrounds, they're able to effectively apply their expertise across multiple sectors.

The Challenge

IMSL's legacy phone system was struggling with the demand of a modern-day workplace, particularly when the pandemic struck and a remote working model was required. Whilst remote working capabilities were non-existent, the incumbent system lacked even basic functions such as call diversions, voice mail and call blocking. It was clear IMSL needed a solution to better support their needs.

Call management was of paramount importance, particularly with the team forced to work away from the office. The team needed to be able to route calls, whether this was their mobiles or to a voicemail when out of hours. IMSL set out to look for a system that better met their requirements.

The Solution

Wavenet discussed the frustrations around IMSL's current system and their immediate needs highlighted by the pandemic and their need for remote working. VoIP was chosen as the perfect solution. Utilising a VoIP system would provide IMSL more cost-effective solution as well as reducing the time they would have to invest in system maintenance.

Because VoIP is implemented over IMSLs Internet connection, it was easy to set up, is highly scalable and offers a greater degree of flexibility and agility to their workforce. With the ability to easily scale to reflect the changing needs of the business. This was further supported by the use of both a mobile and web application.

A VoIP phone system also makes it easy for IMSL to navigate the upcoming ISDN switch-off, providing them with a future-proof solution that provided the core functionalities to keep them continuing business as usual.

The Results

Through our work together IMSL has been able to take advantage of the following results;

Time Savings:  With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.

Remote working capabilities: The ability to easily route calls and answer these using their UC app means that remote working is easy for the team.

Cost Saving - VoIP negates the need for additional telephony solutions, reducing the associated costs and the need for expensive on-site equipment. With its scalability, it also means that connections can be changed alongside the needs of the business.

Usability: A simplified telephony system enhances usability for the whole team.

Reliability - Unrivalled SLA's and robust connectivity are provided by Wavenet as standard. 

"From my initial contact with Wavenet, through to the implementation of the system and any accounts queries (and everything in-between) has been dealt with expertly, professionally and without delay." - Sarah Mussard, Office Manager, IMSL