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Active Assessor

Awaab's Law

AI-driven solution that makes it easy for you to comply with Awaab's Law

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Get help meeting Awaab’s Law

8×8’s Active Assessor is an AI-powered solution for housing providers, local authorities and insurers to help detect and resolve property maintenance issues - like damp and mold - before they escalate.

Not only does this empower tenants, but it also equips landlords, local authorities, and insurers with real-time insight into property conditions - helping reduce risk, ensure compliance, and protect homes and residents.

Powered by AI triage, with live evidence capture, and automated workflows, Active Assessor streamlines investigations, accelerates repairs, and prevents costly issues - quickly, securely, and cost-effectively.

It works by proactively messaging tenants via SMS to gather early warnings, then uses AI to triage responses and flag urgent cases. If needed, tenants can connect with assessors through secure video (Remote Fix™), reducing the need for site visits. This improves response times, cuts costs, and helps meet legal standards like Awaab’s Law.

Take a look at what Active Assessor can do, with its Remote Fix functionality

 

Contact us about Active Assessor now

Ready to improve housing safety?

Book a demo today and discover how Active Assessor can protect your tenants, reduce costs, and help your organisation stay ahead of regulation.

Who Active Assessor helps

 

For social housing

  • Comply with Awaab’s Law
  • Reduce repeat contact and tenant frustration
  • Maintain a full audit trail
  • Accelerate inspection and repair cycles

 

For local authorities

  • Enforce housing standards with real-time visibility
  • Target interventions where they’re needed most
  • Minimise public health risk from unsafe homes
  • Strengthen trust, transparency, and accountability

 

For insurers

  • Identify risk before damage escalates
  • Reduce frequency and cost of claims
  • Improve underwriting accuracy with real-time data
  • Speed up claims handling with verified evidence

 

Reasons to take action now

38%

of tenants have outstanding maintenance issues

35%

of outstanding issues are affecting tenant’s health

10%

of social rented homes fail to meet the Decent Homes Standards

Take your step to compliance

What you get

  • Real-time damp and mould reporting via video/image capture
  • Automated workflows to meet Awaab’s Law timelines
  • Analytics dashboards to track investigations and outcomes
  • Cloud-first, secure architecture - fully deployed and supported by us

Benefits-driven workflows

Discovering more about the quality of more homes
Replace the need for multiple visits with short SMS surveys to gather maximum responses
Data gathering
Active Assessor uses 8x8 ICA to automatically collate, store and report on survey data to highlight current issues and and early warning indicators
Resource allocation
Real-time video interactions allow for engineers to accurately assess more properties in less time
Budget management
Identify early warning signs for smaller, faster fixes
Tenant satisfaction
Take a proactive approach to minimise outstanding maintenance issues and manage tenant expectations better
Reporting and compliance
Provide insights and reporting to demonstrate a proactive approach to hearing the voice of the tenant along with tenant engagement and response data.

 

📉 Reduce manual processing by 65% and hit 90%+ SLA compliance.

📊 Early intervention reduces formal complaints by up to 50%.

Housing-12

How it works

Take a look at how Active Assessor works in this example:

Awaabs Law

 

Key benefits

AI-powered interactions

Empower tenants, reduce IT workload, and increase service capacity - without increasing headcount. Leverage 8x8’s AI-powered Intelligent Customer Assistant to:

  • Gather and triage reports instantly
  • Guide tenants to self-serve or escalate based on urgency
  • Remove delays from manual surveys
  • Automatically prioritise high-risk cases
Dashboards

Gather and triage reports instantly

Re-deployment

Guide tenants to self-serve or escalate based on urgency

Never-drop-speed

Remove delays from manual surveys

 

Risk-assessment

Automatically prioritise high-risk cases

Stay ahead of regulation

Meet and exceed your obligations under:

  • Awaab’s Law
  • The Decent Homes Standard
  • The Social Housing (Regulation) Act 2023

With automated timelines, full audit trails, and real-time insight, Active Assessor keeps you compliant while protecting residents and budgets.

Partner-led support

  • 8x8 EMEA Reseller Partner of the Year
  • Rated 4.9/5 on Trustpilot by thousands
  • Flexible rollout tailored to your operational structure
  • 24/7 support and optimisation included
  • Fully deployed and supported with low IT overhead

Fast, secure, and scalable-with zero infrastructure burden.

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Ready to improve housing safety?

Book a demo today and discover how Active Assessor can protect your tenants, reduce costs, and help your organisation stay ahead of regulation.

Submit your details and we’ll be in touch shortly.