8×8’s Active Assessor is an AI-powered solution for housing providers, local authorities and insurers to help detect and resolve property maintenance issues - like damp and mold - before they escalate.
Not only does this empower tenants, but it also equips landlords, local authorities, and insurers with real-time insight into property conditions - helping reduce risk, ensure compliance, and protect homes and residents.
Powered by AI triage, with live evidence capture, and automated workflows, Active Assessor streamlines investigations, accelerates repairs, and prevents costly issues - quickly, securely, and cost-effectively.
It works by proactively messaging tenants via SMS to gather early warnings, then uses AI to triage responses and flag urgent cases. If needed, tenants can connect with assessors through secure video (Remote Fix™), reducing the need for site visits. This improves response times, cuts costs, and helps meet legal standards like Awaab’s Law.
📉 Reduce manual processing by 65% and hit 90%+ SLA compliance.
📊 Early intervention reduces formal complaints by up to 50%.
Ready to improve housing safety?
Book a demo today and discover how Active Assessor can protect your tenants, reduce costs, and help your organisation stay ahead of regulation.
What you get
- Real-time damp and mould reporting via video/image capture
- Automated workflows to meet Awaab’s Law timelines
- Analytics dashboards to track investigations and outcomes
- Cloud-first, secure architecture - fully deployed and supported by us
How it works
- Tenant contacts you via phone, webchat, SMS, or video
- Agent logs a new case in Active Assessor
- Live inspection captures damp/mould evidence
- Repairs scheduled automatically via workflow
- Case is tracked end-to-end from first contact to resolution
What we deliver together
AI-powered interactions
Empower tenants, reduce IT workload, and increase service capacity - without increasing headcount. Leverage 8x8’s AI-powered Intelligent Customer Assistant to:
- Gather and triage reports instantly
- Guide tenants to self-serve or escalate based on urgency
- Remove delays from manual surveys
- Automatically prioritise high-risk cases
Gather and triage reports instantly
Guide tenants to self-serve or escalate based on urgency
Remove delays from manual surveys
Automatically prioritise high-risk cases
Partner-led support
- 8x8 EMEA Reseller Partner of the Year
- Rated 4.9/5 on Trustpilot by thousands
- Flexible rollout tailored to your operational structure
- 24/7 support and optimisation included
- Fully deployed and supported with low IT overhead
Fast, secure, and scalable-with zero infrastructure burden.
