With a unified platform for contact centre, business phone, video and chat, 8x8 enables organisations of all sizes to provide enhanced customer experiences and empower their employees.
With integrated contact centre, voice, video, chat, and API solutions, 8x8 uses one united platform to elevate the employee and customer experience from start to finish.
Exceptional customer experience and agent engagement
Quality communication via a single app
Engage customers at scale with SMS, voice, chat apps, and video APIs
Easily connect with popular AI, business, and CRM apps for problem-free productivity
By analysing and unifying patterns and trends, customer experience analytics help businesses gain actionable insights into the customer journey to help them improve self-service, identify areas for improvement and boost loyalty.
Features and benefits
Proactively identify the root cause of problems
Improve CSAT by analysing customer feedback and addressing problem areas
Ensure effective IVR paths that resolve enquiries without agents
Enhance customer experience through advanced searches
Improve customer retention
Intelligent Customer Assistant (ICA) allows businesses to offer their customers the convenience of AI-powered customer service, quickly resolving routine and common enquiries while freeing up human agents to tackle more complicated issues.
With customisable dashboards and the ability to connect to 25+ channels, ICA lets customers make contact in a way that works for them – improving their experience and increasing trust.
Features and benefits
24/7 availability
End-to-end automation that offers faster resolution with personalised engagement
Minimal maintenance costs with simple admin tools
Powerful analytics that provide performance insights and recommendations
50+ out-of-the-box integrations for fast and easy set-up
Enables agents to work on more impactful interactions
As a 2022 Gartner Magic Quadrant Leader, 8x8 offers industry-leading business communications solutions that keep people connected, wherever they are in the world.
By integrating voice, video, chat, contact centres and enterprise-class API solutions into a single platform, 8x8’s patented technology provides organisations with reliable, hyper-secure communications that help them stay ready, responsive and resilient.
One global, secure, reliable cloud communications platform
99.999% uptime SLA for a consistent user experience
Global productivity and connectivity, with a presence across 55+ countries
35+ public and private data centres
24/7 support
Trusted by over 3 million business users