The AI receptionist answers patient calls, works through each practice’s own triage questions and enters the completed information directly into the practice’s workflow for staff to review.
Solihull, 09 November 2026. Wavenet has launched its AI receptionist, an AI agent designed to help GP practices manage high call volumes.
Wavenet’s AI receptionist is powered by InTouchNow.AI, and it has been integrated directly into GP Voice, Wavenet’s cloud-based phone system for GP practices. GP Voice runs on Gamma’s network technology and, through Wavenet’s partnership with Gamma, is available exclusively from Wavenet in England.
Practices choose how to utilise the technology to best suit the patient demographic. It can be offered as an option for callers, set as the first point of contact for triage, or enabled only when wait times reach a set level. The agent works alongside existing reception staff, and no additional training is required.
It offers real-time translation in over 80 languages, allowing patients to overcome language barriers and interact with the reception team, providing clarity which may have otherwise been miscommunicated.
Wavenet’s AI receptionist is an optional module within GP Voice. GP Voice includes callbacks, intelligent call routing and the ability to prioritise vulnerable patients at busy times. It integrates with the EMIS and SystmOne clinical systems and provides real-time dashboards and call reporting to NHS England standards.
GP Voice is available through the NHS Better Purchasing Framework.
Rob Stint, Director of Public Sector Sales at Wavenet, said: “We know how much pressure GP practices are under, especially first thing in the morning when the phones don’t stop ringing. Patients don’t want long call queues, and the reception team don’t want to start every call apologising for the wait.
“We’re offering this AI receptionist to make calling your surgery more efficient and less stressful for everyone involved. It’s not designed to replace anyone on the reception team, it’s there to support them through the busiest periods by picking up the routine calls so the queue moves faster, and they have more time for the patients that need them.”
Daniel Parks, Founder & CEO at InTouchNow.AI said: “We’re proud of what we’ve created here working alongside Wavenet. This AI receptionist is an evolution of some of the older AI tools practices are using, and practices can set it up however they like – whether that’s mandatory call triaging during their busiest periods, or as an option patients can select as an alternative to waiting in call queues.
“It’s going to make a real difference to how practices handle their busiest call periods.”
More information about GP Voice is available here.