Wavenet has announced its new strategic partnership with Smarsh, the global leader in communications intelligence. As one of the UK's most trusted managed services and security providers, this collaboration marks a significant step in Wavenet's mission to expand its offering in this space, empowering organisations to modernise call recording using AI and other features to enhance user experience.
Smarsh is one of the leading providers for comprehensive and customisable compliant call recording solutions. With their uniquely equipped AI-driven conversation analytics, call quality management tools and custom business intelligence reporting, end-to-end compliance is a perfect addition to Wavenet's unified communications and contact centre portfolio.
Both Wavenet and Smarsh have a significant multi-industry presence which includes financial services, healthcare, retail, manufacturing and government. By partnering together, the two trusted brands strengthen their proposition, making it the go-to choice for organisations seeking high-performance compliant call recording and analytics technology.
“Smarsh's suite of AI-driven tools and features will give our customers access to more than just basic call recording. This collaboration allows us to offer our customers a truly modern, scalable and compliant AI-enhanced solution that meets the growing needs of our customers.”
- Barry Ward, Director of Contact Centre, Mobile and Unified Communications solutions at Wavenet
The partnership is particularly significant for Wavenet to further grow its existing portfolio. With Wavenet's three decades worth of experience in Unified Communications, combined with its deep expertise in migrating businesses from legacy platforms, businesses can now adopt a cost effective, feature rich compliant call recording service.
“This partnership is an exciting one that allows us to expand our service offering, whilst continuing to deliver enhanced value to our customers. It helps to reinforce our shared mission to evolve the call recording space.”
- Simon Peters, Director of Channel Sales - EMEA, at Smarsh
aEesnd, Strategic Partner UK&I at Zoom.
Wavenet remains committed to offering a broad portfolio of solutions and will continue working closely with multiple vendors to meet the diverse needs of its customers. The Smarsh partnership represents the next phase in delivering intelligent, future-proof call recording at scale.
For more information on how Wavenet can support your business, please contact us.